About the job

Job summary

The Cabinet Office (CO) sits at the heart of government. We support the Prime Minister and ensure the effective running of government, and we are home to a diverse array of business units, professions, and central functions. Within the department, the People and Places Directorate supports the CO by providing outstanding Human Resources services and brilliant workplaces. 

It is an exciting time to join the Cabinet Office (CO). The occupational health team and adjustments team have recently merged to form a single entity that aims to support employees and managers in occupational health matters and in the implementation of workplace adjustments. We expect an upward trend in the team’s breadth and depth of support provided to staff and managers.

For 2024 and beyond, our aim is to further strengthen the arrangements we have in place for operational delivery; secure enhanced contract management arrangements; establish and implement a communications strategy; and seek out engagement opportunities with public sector organisations.

The workplace adjustments case manager will play a pivotal role in the implementation of our aims.

Job description

Responsibilities include and not limited to:

Operational delivery:

• To proactively monitor the team’s mailbox for requests received.
• Respond to requests for advice promptly.
• Triage requests and organise meetings where necessary to discuss the implementation of adjustments.
• Meet with managers and their employees to determine how adjustments will be implemented.
• Coordinate the implementation of adjustments with internal and external stakeholders ensuring the team’s case management system is updated to reflect actions taken.
• In consultation with the head of operational delivery, regularly review progress of cases and complete agreed actions escalating where appropriate.  

Communications:

• Regularly review and update intranet guidance to reflect the team’s current operating model; organise promotional events for the Department’s workforce; and develop and create survey forms to capture user experiences.

Stakeholder engagement:

• Contribute to the creation of dashboards to report the team’s performance to the senior leaders and committees. 
• Establish and maintain excellent working relationships with a range of stakeholders to share knowledge, experiences and ideas.
• Stakeholders include: the Department’s disability networks; the civil service workplace adjustments network; other public sector organisations.
  

Finance:

• Maintain accurate records on spend on adjustments and report spend on a regular basis.

Review and audit:

• Contribute to six monthly reviews of the team operating model to identify areas of success and improvement; and support in the implementation of recommendations to improve the team’s position.

Person specification

This role is fundamentally about providing robust case management in sometimes complex or emotive situations. The successful candidate must be able to demonstrate an ability to be customer facing with high levels of empathy supported by working methodically and accurately in a fast paced high volume environment. This post is ideally suited to someone coming from an operational delivery or advisory background.

Essential criteria:

• Experience of working in a customer focused operational delivery.
• Experience of working proactively and with minimal supervision.
• Experience in effectively planning, prioritising and working under pressure.
• HR experience

Desirable criteria:

• Organising and supporting the delivery of events.
• Finance record keeping.

Additional information:

A minimum 60% of your working time should be spent at your principal workplace. Although requirements to attend other locations for official business will also count towards this level of attendance.

Benefits

Alongside your salary of £27,750, Cabinet Office contributes £7,492 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Application process

As part of the application process you will be asked to complete a CV, 250 word personal statement as well as three 250 word behaviour statements. Further details around what this will entail are listed on the application form. 

Please note the CV is for information purposes only and will not be scored.

Should a large number of applications be received, an initial sift may be undertaken using the lead Behaviour, managing a quality service. Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to assessment/interview. 

Selection process

During the blended interview you will be assessed against your experience and the four behaviours that are contained within this advert. 

Expected timeline (subject to change)

Expected sift date – w/c 22 April 2024
Expected interview date/s – w/c 6 May 2024
Interview location - Via Google Meet

Further information

Please note terms and conditions are attached. Please take time to read the document to determine how these may affect you.

A reserve list may be held for a period of 12 months from which further appointments can be made.

Any move to Cabinet Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk

Please note that this role requires CTC clearance, which would normally need 3 years UK residency in the past 3 years. This is not an absolute requirement, but supplementary checks may be needed where individuals have not lived in the UK for that period. This may mean your security clearance (and therefore your appointment) will take longer or, in some cases, not be possible.

Please be aware the levels of national security clearance are changing which may impact on the level needed for this role by the time of appointment. All efforts will be made to keep candidates informed of any changes and what that will mean in terms of vetting criteria. For more information please See our vetting charter

For further information on National Security Vetting please visit the following page https://www.gov.uk/government/publications/demystifying-vetting

If successful and transferring from another Government Department a criminal record check may be carried out.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure Scotland on your behalf.

However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading. 

For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email Info@disclosurescotland.co.uk

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. 

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

New entrants are expected to join on the minimum of the pay band.

Reasonable adjustments

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes. 

If you need a change to be made so that you can make your application, you should: 

• Contact Government Recruitment Service via cabinetofficerecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs. 
• Complete the ‘Assistance required’ section in the ‘Additional requirements’ page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'contact point for applicants' section.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.