About the job

Job summary

DWP is looking to fill a Wellbeing Contract Manager role in the People and Capability Group. The role available will usually be based in one of the following hub locations: Blackpool (Peel Park), Leeds (Quarry House), Newcastle (Benton Park View), Sheffield (Kings Court), Cardiff, Treforest (Ty Taf). For jobs located in Wales, the ability to speak Welsh is desirable

Working in the DWP Wellbeing Team will provide a rewarding and stretching opportunity.

This is an exciting, and at times, fast paced high profile role, providing critical timely support to the Senior Wellbeing Contracts Manager and Head of Wellbeing in managing the DWP Occupational Health and Employee Assistance Contracts and the Eye Care Contract and progressing the Wellbeing priorities within DWP as part of the DWP Health and Wellbeing Centre of Expertise team.

There is much variety to the role and a typical day may range from providing expert advice, guidance and support in addition to delivering specific Contract Management responsibilities and working with colleagues in the wider wellbeing team and our key stakeholders/partners to deliver effective Wellbeing interventions and support. The role will also have budget monitoring responsibilities.

The role also provides an exciting opportunity to engage with external partners and organisations.

Job description

Successful candidates can expect to be involved in a range of the following:

• Providing critical timely support to the Senior Wellbeing Contract Manager to manage the DWP Wellbeing Contracts including the DWP Occupational Health/Employee Assistant Programme – a high value/high volume contract, Eyecare and Ill Health Retirement contracts which provide essential support to the Department’s mental health, wellbeing, workplace adjustments and attendance management policies and procedures.
• Supporting the regular contract management review meetings with suppliers, analysing and interpreting management information/data, highlighting and escalating issues and risks to service delivery.
• Providing expert advice and guidance and working with colleagues in the wider wellbeing team and our key stakeholders/partners to deliver effective Wellbeing interventions and support.
• Supporting the accurate budget management for the contracts, monitoring spend, reporting and working collaboratively with Commercial and Finance colleagues.

Person specification

Key Criteria

• HR-related contract management experience and knowledge in managing large contracts with the ability to use your contract management skills to help deliver strategic people interventions and objectives. The ability to work with changing priorities and tight deadlines to prioritise and work quickly to provide accurate expert advice and guidance, using your own initiative. (Lead Criteria)
• Strong written and verbal communication skills to confidently engage with a range of stakeholders within DWP and with external partners and organisations, flexing your style according to the audience to effectively engage with and influence stakeholders.
• Good budget management and monitoring experience with the ability to interpret finance data and work collaboratively with the Senior Contracts Manager, Finance Business Partners and commercial colleagues to identify and manage any financial issues and risks.
• An ability to analyse and interpret data and insight to inform planning and recommendations to shape and evaluate the success of data driven, evidence based wellbeing projects and interventions.

Benefits

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an average employer contribution of 27%

Location

Applicants should apply for suitable posts where they can travel to and from their home office location daily within a reasonable time.   

Please be aware that this role can only be worked in the UK and not overseas. Relocation costs will not be reimbursed 

Hybrid Working

This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home.  This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

Application

As part of the application process you will be asked to complete a CV and personal statement (Max 1000 words). Further details around what this will entail are listed on the application form.

Selection will be by a written sift, followed by a video interview.

When completing your personal statement, please read and understand the Key Criteria thoroughly as this is what your written evidence will be assessed against. Your layout is entirely your preference; you may choose narrative, bullets, etc.

You may choose to address each criteria separately, however, one narrative example may cover and evidence several key criteria. You may not be able to meet all the key criteria, but please ensure you evidence: the key personal requirements and what have you done that relates to the requirements.

You don’t have to explain the whole process, just what you have done and the skills and experience you have used. Share with us what makes you suited to this role and why, what you can do and the skills you have that are transferable to the key requirements, and the life experience or passion you have that are linked to this role.

Written Sift​

The written sift will be conducted using evidence from your Personal Statement and will be assessed against the Key Criteria detailed within the advert.​

In the event of a large number of applications we will use the Lead Criteria to initially assess your application during the Sift stage. Candidates who pass the initial Sift may be progressed to a full Sift or direct to interview. 

Interview

Shortlisted candidates will be invited to attend a Blended Video Interview which is an online interview via MS Teams. Candidates will be assessed on Behaviours and Strengths.

The Civil Service uses a Behaviour Framework to assess candidates’, knowledge and skills. You will be assessed against the following behaviours:

• Managing a Quality Service (Level 3)
• Communicating and Influencing (Level 3)
• Working Together (Level 3)
• Making Effective Decisions (Level 3)

It may help to use the WHO or STAR model to explain:

What the task/work was, How you approached the task/work/situation and what the Outcomes were, What did you achieve? Or what was the Situation? What were the Tasks? What Action did you take? What were the Results of your actions?

Sift and interview dates to be confirmed.

Further Information 

Find out more about Working for DWP

A reserve list may be held for a period of 6 months from which further appointments can be made. 

Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk 

If successful and transferring from another Government Department a criminal record check may be carried out.  

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. 

However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.  

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government. 

New entrants are expected to join on the minimum of the pay band. 

Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing. 

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action. 

Reasonable Adjustment 

At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce. 

We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia. 

If you need a change to be made so that you can make your application, you should contact Government Recruitment Service via DWPrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs. 

Complete the “Reasonable Adjustments” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional. 

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section. 

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.