About the job

Job summary

We’re looking for a skilled and experienced User Experience (UX) Designer to take responsibility for the UX of Kew’s Digital Products. These products include websites, digital screens, portals and apps – with a mix of commercial and non-commercial objectives.

Alongside our live products, there are several projects in development across Kew that this role would support and contribute towards. The largest of these projects is the development of a single basket e-commerce platform. The UX Designer role will take responsibility for the UX elements of this project with immediate focus.

Job description

The UX Designer is responsible for ensuring that the user is represented throughout the design and development process at Kew, from initial conception through to delivery, and into ongoing iterative improvement. They will take a research-driven approach to determine user needs, and then develop and test wireframes and designs that balance user needs, technical constraints and business goals.

Person specification

Some of the main responsibilities/skills of this role are:

• User Journey Mapping/Process Mapping
• Data analysis
• Research and user testing
• Conversion Rate Optimisation
• Wireframing and prototyping
• Supporting the Digital Design team and external partners to create, test, launch and optimise developments.
• Stakeholder engagement and collaboration
• Project/task management
• Designing for complex, omni-channel Customer Journeys

Benefits

Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme and other wellbeing support such as cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, as well as access to our own beautiful gardens at Kew and Wakehurst.

Things you need to know

Selection process details

If you are interested in this position, please submit your application tvia the Kew Gardens website. 

We are dedicated to equality of opportunity and welcome applications from all sections of the community. We are committed to interview disabled applicants who meet the essential criteria for the post.

No agencies please.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.