About the job

Job summary

This position is based Nationally

Job description

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity

User Engagement Manager

Location: National*

Closing Date: 11th March

Interviews: 25th March

Grade: SEO (MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)

Salary: National: £39868 - £43535 (which may include an allowance of up to £2057)         

              London: £45824 - £50039 (which may include an allowance of up to £2251)

Working pattern: full-time, part-time, flexible working

Contract Type: Permernant

Vacancy number:84827

*We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP

The Role

We’re recruiting for a User Engagement Manager here at Justice Digital, to be part of one of our warm and collaborative teams. 

The User Engagement Team is one of the functions that make up the Demand and Business Relationship Management Team.

If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!

To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology Strategy 2025

 Key Responsibilities:

• Communicating between the technical and non-technical - Able to listen to the needs of the technical and business stakeholders and interpret between them.
• Able to manage stakeholders’ expectations and be flexible, is capable of proactive and reactive communication. Facilitates difficult discussions with diverse senior stakeholders.
• Effective communication – Able to identify the most effective channels and tools to engage end users. Design and develop targeted and user-friendly messages suitable for use across a range of channels.
• Organisational skills - Able to work independently to manage multiple competing communications priorities. Developing and delivering against communications plans at both a local, low-level, and wider, strategic level.
• Strong interpersonal skills - Experience working collaboratively across different areas, managing relationships with a range of internal and external stakeholders to ensure delivery of key priorities.
• Team dynamics and collaboration - Able to bring people together to form a motivated team. Able to empower staff and create the right environment for a team to work in. Recognises and promptly deals with any challenges.
• Line management of 3 x HEOs.
• Working closely with colleagues in Demand and Business Relationship Management for the planning and implementation of communications required.

If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!

Benefits

• 37 hours per week and flexible working options including working from home, working part-time, job sharing, or working compressed hours.
• We are committed to nurturing our staff and provide lots of training and development opportunities with learning platforms such as: Linux Academy, O’Reilly, Pluralsight, Microsoft Learning, Civil Service Learning etc.
• 10% dedicated time to learning and development with a budget of £1000 a year per person
• Generous civil service pension based on defined benefit scheme, with employer contributions of 28.97% from April 1st 2024 (Contribution Rates)
• 25 days leave (plus bank holidays) and 1 privilege day usually taken around the Kings’ birthday. 5 additional days of leave once you have reached 5 years of service.
• Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!
• Wellbeing support including access to the Calm app.
• Nurturing professional and interpersonal networks including those for Carers & Childcare, Gender Equality, PROUD and SPIRIT
• Bike loans up to £2500 and secure bike parking (subject to availability and location)
• Season ticket loans, childcare vouchers and eye-care vouchers.
• 5 days volunteering paid leave.
• Free membership to BCS, the Chartered Institute for IT.
• Some offices may have a subsidised onsite Gym.

 Person Specification

• Ability to Convert technical language into understandable terms for non-technical staff and have a keen eye for detail to avoid opportunities for misunderstanding and misinterpretation. You will also have experiance disseminating clear and accurate messaging to non-technical staff about digital and technology changes (including major incidents) and how they would impact individual end users.
• Experiance engaging with suppliers and a broad range of Subject Matter Experts at various levels across organisations to ensure that end users are appropriately informed of changes and that we are promoting improvements to the services in use.
• Experience leading the planning and delivery of communications through a range of channels in a large and complex organisation.
• Experience engaging with internal and external stakeholders on their requirements for messaging and the content within them to ensure the best possible service for end users.
• Ability to Clarify strategies and plans and provide a clear sense of leadership, direction, and purpose for a team.
• Experience Implementing and driving key processes to deliver an improved service for customers. While maintaining accurate records and continually monitoring data accuracy and reporting against it. You will demonstrate low-level data analysis to identify trends and issues.

Willingness to be assessed against  the requirements for BPSS Clearance

We welcome the unique contribution diverse applicants bring and do not discriminate based on culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor.

Our values are Purpose, Humanity Openness and Together. Find out more here about how we celebrate diversity and an inclusive culture in our workplace.

Person specification

Please refer to Job Description

Benefits

Alongside your salary of £39,868, Ministry of Justice contributes £10,804 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

How to Apply

Candidates must submit a CV and Personal Statement with approximately 750 words which describes how you meet the requirements set out in the Person Specification above. 

In D&T, we recruit using a combination of the Digital, Data and Technology Capability and Success Profiles Frameworks. We will assess your Experience and the following Behaviours during the assessment process: 

• Communicating and Influencing
• Delivering at Pace
• Working Together
• Making Effective Decisions
• Managing a Quality Service

A diverse panel will review your application against the Person Specification above.

Successful candidates who meet the required standard will then be invited to a 1-hour panel interview held via video conference.

Should we receive a high volume of applications, a pre-sift based on [Pre-Sift Criteria] will be conducted before the sift.

Should you be unsuccessful in the role that you have applied for but demonstrate the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and offer you the position without needing a further application.

A reserve list may be held for up to 12 months, from which further appointments may be made.

Terms & Conditions

Please review our Terms & Conditions which set out how we recruit and provide further information related to the role and salary arrangements.

If you have any questions, please feel free to contact recruitment@digital.justice.gov.uk

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.