About the job

Job summary

Transport Scotland is the national transport agency, seeking to deliver a safe, efficient, cost-effective, and sustainable transport system for the benefit of the people of Scotland. Transport Scotland is accountable to Parliament and the public through Scottish Ministers, with a budget of around £3.5 billion per year.

Transport is a vital feature of the Scottish Government's focus on increasing sustainable economic growth, and transport investments and policies have major impacts on the economy, people, and the environment.

The Traffic Scotland Service

The Traffic Scotland service uses roadside infrastructure and multiple technology platforms to capture and communicate traffic and travel information to reduce journey times, inform transport users of planned and unplanned incidents and events, offers trusted advice on alternative routes and methods of travel to minimise transport disruption, contribute towards net zero and enhance safety. 

Traffic Scotland National Control Centre (TSNCC)

The TSNCC is a Scottish Government owned purpose-built facility, which opened in April 2013. It provides a state-of-the-art facility for monitoring the daily operation of Scotland’s trunk roads and motorways, providing up-to-date and accurate traffic and travel information, and the co-ordination of a fully joined-up response during major travel incidents, periods of severe weather, and planned or unplanned events which impact the network. The TSNCC houses the Traffic Scotland Operator, Police Scotland, the Met Office (seasonal September to April) and a Commercial Radio Travel Broadcaster who work together in partnership to keep road users well informed and traffic moving.

Job description

• Ensuring an industry leading standard of service within the Traffic Scotland National Control Centre (TSNCC) control room that is integrated and proactive and meets Scottish Government and Transport Scotland's objectives. 

• Using project and risk management principles, oversee the day-to-day delivery of control room operations by the Traffic Scotland Operator.

• Manage senior level relationships with Traffic Scotland operational partners and stakeholders to support service delivery and meet Transport Scotland objectives.

• Support wider Operations Teams within Transport Scotland to deliver Transport Scotland’s Intelligent Transport Systems (ITS) Strategy.

• Manage the Multi-Agency Response Team (MART) provision and support the wider Transport Scotland Resilience Team with proactive & reactive response to Events / Incidents / Roadworks / Severe Weather on the network. This may include out of hours work, including weekends.  

Competencies
People Management
Communications & Engagement
Improving Performance
Analysis & Use of Evidence

Person specification

Essential Criteria

1. Demonstrable experience of contract management and successfully delivering a range of priorities in a complex and challenging environment with a flexible approach to team working.

2. Excellent people management skills and demonstrable experience of using project management and risk management principles to improve quality and performance.

3. Demonstrable experience of working with a wide range of stakeholders, developing, and maintaining credible relationships and experience in providing advice and support to a senior level.

4. Applicants should be able to demonstrate knowledge across a range of road disciplines including but not limited to network performance, Intelligent Transport Systems, and communications with road users. 

LocationThis post is based in Glasgow alongside regular attendance at the Traffic Scotland National Control Centre (TSNCC) at South Queensferry, with hybrid working in line with current Transport Scotland policies. You will be expected to be office based twice per week pro-rata. When there are severe weather events and planned major events when the Multi-Agency Response Team (MART) and / or Transport Scotland Resilience Room (TSRR) is activated, the postholder will also be expected to support with their operation at the TSNCC. The post is a full time role, but staff with different working patterns are invited to apply, and we will assess proposed working patterns against the business requirements for this post.

Benefits

Alongside your salary of £44,557, Scottish Government contributes £12,030 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

Additional Information

To apply please fully complete the application and submit evidence based examples to demonstrate your knowledge / skills (300 words). Remember, your answers should be clear, concise and reflect what actions you undertook. You may want to use the STAR(R) approach to respond to each criterion. 

Important Information regarding Interviews

In recognition of ongoing guidance your interview may be conducted in a virtual/remote setting. All applicants must ensure that they have a suitable space to complete the virtual interview via MS Teams and ensure that Wi-Fi/Broadband capacity will be sufficient to carry both audio and video feeds to undertake the interview. For information on this post please contact Hiring Manager, Martin Thomson by email at martin.thomson@transport.gov.scot.  

The Scottish Government is a diverse and inclusive workplace and we want to help you demonstrate your full potential whatever type of assessment is used. If you require any adjustments to our recruitment process, please let us know via scottishgovernmentrecruitment@gov.scot As part of any recruitment process, Scottish Government and associated public bodies collects and processes personal data relating to job applicants and applicants for public appointments. Personal information you provide in the recruitment process will be made available to Scottish Government and our additional data processors.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.