About the job

Job summary

Are you able to adapt your communication style to suit your audience?

Do you have a positive and engaging manner?

Can you encourage others to work towards a common goal?

If so, we'd love to hear from you!

Job description

You will work closely in a small, dynamic team where we will look to you to assist in the management of the Total Facilities Management (TFM) contractor and their subcontractors in accordance with the requirements of the DVSA estate to ensure compliance with contractual obligations under the terms of the New Engineering Contract (NEC3). You will also interact with the wider team who will assist you with your daily duties. You will have supervision of 3 part-time Administrative Officer's (AO) where you will delegate and manage their workload.

You will need to use evidence and knowledge to support accurate, expert decisions and advice, whilst carefully considering value for money. You will need to be confident in having the ability to push back and challenge decisions when necessary.

This is a fantastic opportunity as you will have exposure to a wide range of stakeholders both internal and external as well as job satisfactory in knowing you have assisted your colleagues in their work environment.

Responsibilities include but are not limited to:  

• Acting as main point of contact for operational colleagues and managers (by phone and email) regarding issues arising from services provided by the Contractor. Liaising with the contractor to resolve issues and keep sites updated on progress.
• Identifying alternative contractors to complete works where the TFM contractor is in defect.
• Raising annual limit orders on SAP to cover the Contractor’s monthly TFM application for payment and goods receipt on a monthly basis.
• Raising purchase orders and goods receipt for work undertaken by third party contractors outside of the TFM contract.
• Being responsible for reviewing and accepting billable new and replacement works for issues submitted by the Contractor on their Computer Aided Facilities Management System which sit outside the lump sum price of the TFM contract.
• Liaising with colleagues in other parts of Estates, H&S team and operational managers to resolve issues on any unsatisfactory works undertaken.
• Provide guidance to staff to support the delivery of objectives. Manage and engage with honesty and integrity, upholding the reputation of the Agency, Department and Civil Service.

For more information about the role and responsibilities please see the attached Candidate Pack.

Person specification

We are looking for someone who is a natural communicator with excellent verbal and written skills and can express themselves confidently and concisely. You will represent the Agency in a professional and clear manner whilst having the ability to push back and challenge decisions when necessary.

You will be someone who naturally enjoys working collaboratively with different business areas. You can build rapport quickly with both internal and external stakeholders which enables you to create solid working relationships.

You will be a highly motivated, positive and an enthusiastic individual with a flexible attitude and a keen willingness to learn who welcomes autonomy to their role. You will have excellent organisational skills and time management skills with the ability to meet deadlines and prioritise a conflicting workload. You will be a team player with the ability to work on your own initiative and under pressure. You enjoy inspiring others to achieve great things and are comfortable in leading others. 

If not already held, there will be a development opportunity when in post to work towards a IWFM Level 2 Certificate in Facilities Services Principles.

Additional Information 

This role can be based in Bristol or Swansea, your presence at one of these locations will form part of the working arrangements agreed with you. We operate a hybrid working model giving you greater flexibility about where and when you work. Our expectation is that you will spend a minimum 60% of your time at your base location. Visits to other DVSA sites or work locations count towards this. 

Please note that if not based in Swansea, there will be regular travel to this site required. 

This role will require occasional travel to other DVSA locations, including overnight stays.

Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement, for the successful candidate to be able to work at least 30 hours per week.

Please take note that DVSA does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.

About Us

The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably. 

 

We do this by helping people through a lifetime of safe and sustainable journeys, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles. 

We’re working hard to:  

• Make roads safer.
• Improve services for our customers.
• Make road transport greener and healthier.
• Harness the potential of technology and data.
• Grow and level up the economy. 

To find out more about how we champion diversity and inclusion in the workplace and making DVSA a great place to work visit our Careers website. 

Benefits

• An environment with flexible working options where we encourage a great work-life balance
• Exceptional pension with an employer contribution of an average of 27%
• Generous Annual Leave - 25 days holiday, increasing by 1 each year of service, up to 30
• 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday 
• Latest IT and Tech devices 
• A culture encouraging inclusion and diversity with a range of staff communities to support all our colleagues
• Excellent learning and development tailored to your role including paid apprenticeships up to Masters level
• Wide range of discounts schemes on high street names
• Employee assistance program for health and wellbeing 
• Cycle to work scheme and Gym membership offers
• For more information see visit our careers page 

 

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

How to Apply

As part of the application process you will be asked to complete a CV and personal statement. Further details around what this will entail are listed on the application form.

For your personal statement, please provide detailed evidence of your experience of the following:

• Your experience of working with Microsoft Excel.
• Your experience in a customer service environment and your ability to deal with challenging conversations.
• Your experience of having successfully managed your time effectively. 
• Your experience of working with New Engineering Contract (NEC) 3 Term Service contract.

Your personal statement will be limited to a maximum of 1,000 words. 

The sift is due to take place from the 13th of August 2024. 

Interviews are likely to be held from the 3rd to the 4th of September 2024.

This interview will be conducted via a video interview, details of which will be provided to you should you be selected for interview.  

We’ll try to meet the dates we’ve set out in the advert. But there may be occasions when these dates will change. We’ll give you plenty of notice of any important dates.

The selection process will be designed specifically for the role. As a result, your assessment will include: 

• An interview.

If you would like to find out more about what it’s like to work for DVSA and how to apply, we will be holding virtual sessions to find out more. Please click here to secure your place at one of our upcoming events. 

The Department for Transport recruits using Success Profiles. For each role, we consider what you need to demonstrate to be successful. 

This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.  

You can read more about Success Profiles here. 

Reasonable Adjustments

As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes.

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need during the recruitment process. For instance, you may need wheelchair access at an interview, or if you’re deaf, a Language Service Professional.

If you need a reasonable adjustment so that you can complete your application, you should contact Government Recruitment Service via dftrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Document Accessibility

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

This job advert contains links to the DfT Careers website. Our website provides useful guidance and information that can support you during the application process. If you cannot access the information on our website for any reason, please email DRGComms@dft.gov.uk for assistance.

Further Information

For more information about how we hire, and for useful tips on submitting your application for this role, visit the How We Hire page of our DfT Careers website. You can find detailed information about the recruitment process and what to expect when applying for a role.

Pre-employment Checking

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. 

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.