About the job

Job summary

The first duty of the government is to keep citizens safe and the country secure. The Home Office has been at the front line of this effort since 1782. As such, we play a fundamental role in maintaining the security and economic prosperity of the UK.

The Home Office leads on immigration and passports, refugee protection, counter-terrorism, policing, fire services, and crime and drugs policy. This is an exciting time to be at the Home Office. You’ll have a chance to shape the future and support our mission to deliver exceptional public services that work for everyone.

Our work is guided by these principles:

• We put user needs first
• We value delivery and outcomes over process
• We work in the open

Our flexible working policy ensures a healthy work-life balance. We also nurture talent and offer a broad range of learning and development opportunities that will help you flourish in your role.

We work hard to maintain a positive working culture and are committed to helping you fulfil your potential. We value diversity and provide an open, inclusive and supportive environment to help you do your best work.

The Digital Data and Technology (DDaT) profession enable the Home Office to keep the UK safe and secure. They do this by designing, building and running the services that help people apply for visas or passports, support policing and counter-terrorism operations, and protect the UK’s borders.​​

Team members have specialised knowledge and a calling to build on it. We want the best people to come to the Home Office and work in the diverse roles and communities they’re passionate about. This is how we produce exceptional outcomes.​​

The Home Office has created a government-leading bespoke career framework that enables career planning, while ensuring our people can be the best they can be. The framework includes Heads of Role, who are industry specialists. They build communities, set standards for what ‘good’ looks like, and ensure we have the right people in the right jobs at the right time.​​

We also have a profession management unit, which aims to provide the best professional experience to all our technical staff with a real passion for and focus on continuous professional development. We invest heavily in our people as part of growing our collective capability.​

Job description

About the role

As a Technology Delivery Manager, you will be responsible for delivering projects and/or products within agreed timescales, to cost and quality standards. Depending on the project/product, you may be responsible for two to three smaller delivery teams, or alternatively a single delivery team to deliver a more complex/technical project/product.

You will manage relationships with customer contacts and senior stakeholders, understanding the N&I strategic direction in order to deliver value against the strategy and against customer requirements. You will be expected to work with flexibility, selecting and applying appropriate delivery techniques as required, based on your delivery experience. You will be responsible for getting the best out of the team, providing support and protecting them from external influences that may affect successful delivery.

As a Technology Delivery Manager you will be expected to work with flexibility, selecting and applying appropriate delivery techniques as required, based on your delivery experience. You will be responsible for getting the best out of the team, providing support and protecting them from external influences that may affect successful delivery.

You will work with partners and colleagues in Home Office Commercial when contracts need organising and negotiating. You will be required to facilitate governance meetings and mechanisms and/or select the right people to join these discussions. As part of the DDaT community, you will contribute to communities of practice to absorb and share knowledge and help to set good practice and standards.

Your main day to day responsibilities will be:

• Translating elements of the strategic roadmap and customer requirements into achievable delivery plans, considering the people and skills required and predicting milestones based on forecasts where possible.
• Delivering in line with your team’s capacity and availability, developing an understanding of the relevant frameworks to leverage supplier needs when necessary, and budgeting effectively for resourcing requirements.
• Actively managing risks, issues, and dependencies for your delivery team, acting on delivery data and adapting ways of working to mitigate risks.
• Forming partnerships and developing communication approaches so you can effectively engage with and influence relevant stakeholders, translating technical concepts to non-technical stakeholders.
• Monitoring trends in team performance and effectiveness, and engaging and motivating the team as required.
• Using feedback loops, data analysis, and small experiments to iteratively improve the product, service, and ways of working within the delivery team.

 You will also be expected to carry out the following day to day activities:

• Making conscious trade-offs that balance speed, scope and quality across all dimensions of delivery.
• Taking the lead on the day to day ways of working in order to bring out the best in the team, facilitating appropriate team ceremonies where necessary.
• Providing support and guidance to Associate Technology Delivery Managers and wider team members, in line with individuals’ needs, with the aim of making the team as successful as possible.

Person specification

Essential Skills

You’ll have a demonstrable passion for delivery with the following skills or strong experience in:

• Creating and maintaining a plan that highlights forecasts/estimates and confidence levels.
• Using experience of technology delivery and technical practices to help translate technical concepts to non-technical stakeholders.
• Using people management skills to set individuals up for success and help create an effective team environment.
• Using metrics and previous experience to identify, understand and improve delivery performance challenges.
• Adapting approaches to different phases of the delivery life cycle.
• Managing budgets and commercial supplier relationships when necessary.

Desirable Skills

Ideally you will also have the following skills or some experience in:

• Stakeholder engagement within a complicated, high pressure environment.
• Understanding what good governance looks like and how to implement improvements.
• Balancing multiple priorities and dealing with ambiguity.
• Acting as the Delivery Manager for a delivery team through a complete delivery life cycle (prepare, deliver, improve).

Desirable Qualifications

• A qualification in a recognised delivery methodology (e.g. Scrum, Lean Kanban,SAFe, Prince 2).
• Relevant technical delivery management or technical project management experience.
• Certifications in related disciplines (e.g. BA, Product Owner, Product Manager, Relationship Manager).
• Additional certifications in delivery methods.

Benefits

Alongside your salary of £41,600, Home Office contributes £11,232 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

As part of the application process, you will be asked to complete a CV and a Statement of Suitability (Max 750 Word Limit). 

Further details around what this will entail are listed on the application form.

The Statement of Suitability should explain your motivation for applying to this role and offer evidence how you meet the Essential Criteria listed on the Job Specification.

The sift will be held on the CV and the Statement of Suitability. 

If you are successful at this stage, you will be invited to interview which will be a blended approach consisting of Technical Skills and Behaviours on all listed Behaviours.

For guidance on the listed Technical Skills, please see the attached SFIA Framework. 

Sift and interview dates

The sift will take place from the 6th February 2024.

Interviews are expected to take place from the 27th of February 2024.

We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.

Please note interviews will be carried out virtually using Microsoft Teams.

PLEASE NOTE: Due to time constraints we may not be able to offer alternative interview date(s). It is therefore expected that candidates who are successful at sift stage will make themselves available during the above time frame given.

Further information

Please read the essential skills for this position carefully. We will only consider those who meet the listed requirement. 

If you have previously made an unsuccessful application for a role with the same essential skills and are not able to demonstrate how you have developed these skills since your last application please reconsider applying as your application is unlikely to be successful.

For meaningful checks to be carried out, individuals need to have lived in the UK for a sufficient period of time to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. You should normally have been resident in the United Kingdom for the last 3 years if the role requires CTC clearance, 5 years for SC clearance and 10 years for DV.  A lack of UK residency in itself is not necessarily a bar to a security clearance and applicants should contact the Vacancy Holder/Recruiting Manager listed in the advert for further advice.

A reserve list may be held for a period up to 12 months from which further appointment may be made.

We often have similar roles available at different grades. If a candidate is suitable for a similar role, or a lower grade than they have applied for, we may offer the candidate that role without the need to go through a further selection process providing the role has the same Behaviours and Essential Skills.

Where business needs allow, some roles may be suitable for a combination of office and home-based working.  Where this is the case, employees will be expected to spend a minimum of 60% of their working time in the office.  Applicants can discuss any specific questions with the Vacancy Holder. 

Every day, Home Office civil servants do brilliant work to develop and deliver policies and services that affect the lives of people across the country and beyond. To do this effectively and fairly, the Home Office is committed to representing modern Britain in all its diversity, and creating a welcoming, inclusive workplace where all our people are able to bring their whole selves to work and perform at their best.

We are flexible, skilled, professional and diverse. We work to recruit and retain disabled staff and area Disability Confident Leader. We are proud to be one of the most ethnically diverse departments in the civil service. We are a Social Mobility Foundation top 75 employer.

New entrants are expected to join on the minimum of the pay band.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.

For further information please see the attached notes for candidates which must be read before making an application.

Existing Civil Servants should note that some of the Home Office terms and conditions of employment have changed. It is the candidate’s responsibility to ensure they are aware of the Terms and Conditions they will adopt should they be successful in application and should refer to the notes for candidates for further details.

Transfer Terms: Voluntary.

If you are invited to an interview you will be required to  bring a range of documentation for the purposes of establishing identity and to aid any pre-employment checks.

Please see the attached list of Home Office acceptable ID documents.

Any move to the Home Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk

Reasonable Adjustments

If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes. 

If you need a change to be made so that you can make your application, you should:

• Contact Government Recruitment Service via HOrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs
• Complete the “Assistance Required” section in the “Additional Requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a language service professional

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.

Feedback

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.