About the job

Job summary

Do you have excellent interpersonal skills?

Are you passionate about collaborative working?

Have you got experience training or coaching others?

This is a great opportunity to share your expertise, support the agency to deliver a fantastic service and help develop others. If this sounds like you, we would love to hear from you!

Job description

The Technical Learning Officer is responsible for the delivery of soft skills, technical system knowledge and associated system training. This includes TARS system for DVSA staff and CRM for Customer Service Centre staff.

They design, develop, deliver and maintain all training courses ensuring they meet business needs and fully support the virtualisation of the Newcastle and Swansea contact centres. They will ensure the training is fit for purpose and that staff are correctly trained.

The post-holder will do this by fully understanding the customer/end-user requirements along with the policy, legislation and regulations governing all products to enable the delivery of an effective, efficient and quality service.

Responsibilities include, but are not limited to:

• Delivery of systems (CRM, IRDT & CPC) training for DVSA Customer Service Centre staff and TARS training across DVSA. All delivered to required standards, quality expectations and service levels, enabling trainees to deliver services to the required standards.
• Work with Stakeholders to ensure their training needs are met and continue to build good working relationships.
  
• Support managers to understand and articulate the learning needs of their employees.
  
• Design training packages to meet stakeholder needs.
  
• Plan training effectively and where necessary make decisions on priorities.
  
• Deliver training in a professional manner taking into consideration the different learning needs of the individuals.
  
• Evaluate training and consider feedback from learners and stakeholders to improve the course content and add value for money.
  

For more information about the role and responsibilities please see the attached Candidate Pack.

Person specification

To thrive in this role, you will have strong communication and presentation skills. You will be a self-assured and enthusiastic person with a real passion for training and developing people to achieve the best results possible.

You are organised, can think on your feet and have a flexible and calm outlook allowing you to adjust to the requirements of the role.

You have superb interpersonal skills, are a good listener and take others views into account allowing you to establish positive and professional working relationships with a variety of colleagues and stakeholders, and the ability to engage, motivate and inspire others.

You will bring experience of working in a training or coaching environment, including knowledge of training methods and learning techniques with the ability to organise and create training materials.

If not already held, there will be a development opportunity to work towards the CIPD Level 3 Diploma in Learning & Development, applicants will be required to have a willingness to complete.

Additional information

There will be occasional travel to Swansea required with this role, including overnight stays.

This role is based in Newcastle, where your presence at this location will form part of the working arrangements agreed with you. We operate a hybrid working model giving you greater flexibility about where and when you work. Our current expectation is that you will spend a minimum 50% of your time at your base location. Visits to other DVSA sites or work locations count towards the 50%. Please be aware there is a Civil Service wide expectation to increase office attendance to 60% and we are working on our implementation plan.

This post is offered on a Fixed Term Appointment (FTA) basis.

For permanent Civil Servants, this role is only available on loan, so you must have your home departments approval to return to them at the end of the loan before you apply. There is no opportunity for a permanent Civil Servant to take on this role as a fixed term appointment. OGD applicants will be appointed on an inward loan and subject to the terms of the agreed inward loan. Internal candidates will return to their previous post at the end of the loan period, which will need to be agreed with your line manager in advance. 

If you're employed by a non-departmental public body (NDPB) by moving jobs this will involve a change of employer and you may break the statutory rules on continuity of employment. 

About Us 

The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably. 

 

We do this by helping people through a lifetime of safe and sustainable journeys, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles. 

We’re working hard to:  

• make roads safer
• improve services for our customers
• make road transport greener and healthier
• harness the potential of technology and data
• grow and level up the economy

We’re committed to giving all our colleagues purpose, professionalism and pride in what we do. We work in supportive, diverse and inclusive teams where everyone is valued. You can grow, develop and progress, and make a real difference to society. 

We pride ourselves as being an employer of choice and welcome and encourage applications from everyone, such as ethnic minorities, women, disabled people and those who identify as LGBT+. 
 
To find out more about how we champion diversity and inclusion in the workplace and making DVSA a great place to work visit our Careers website.  

Benefits

• An environment with flexible working options where we encourage a great work-life balance
• Exceptional pension with an employer contribution of an average of 27%
• Generous Annual Leave - 25 days holiday, increasing by 1 each year of service, up to 30
• 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday 
• Latest IT and Tech devices 
• A culture encouraging inclusion and diversity with a range of staff communities to support all our colleagues
• Excellent learning and development tailored to your role including paid apprenticeships up to Masters level
• Wide range of discounts schemes on high street names
• Employee assistance program for health and wellbeing 
• Cycle to work scheme and Gym membership offers
• For more information see visit our careers page

 

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

How to apply

As part of the application process you will be asked to complete a CV and Personal Statement. Further details around what this will entail are listed on the application form.

Please tailor your CV to suit the role. For your Personal Statement, please provide detailed evidence of the following:

• Experience of working within a training/coaching environment
• Experience of designing, and presenting training either face to face or virtually
• A track record of establishing professional working relationships with internal and external stakeholders
• When you have displayed your proactive, ‘can do’ attitude when faced with setbacks/challenges

The sift is due to take place from Monday 26 February 2024.

Interviews are likely to be held week commencing 11 March 2024.

This interview will be conducted face to face at The Lightbox, Quorum Business Park, Newcastle Upon Tyne, NE12 8EU, full details of which will be provided to you should you be selected for interview.  

We’ll try to meet the dates we’ve set out in the advert. But there may be occasions when these dates will change. We’ll give you plenty of notice of any important dates. 

The selection process will be designed specifically for the role. As a result, your assessment will include: 

• an interview and presentation  

If you would like to find out more about what it’s like to work for DVSA and how to apply, we will be holding virtual sessions to find out more. Please click here to secure your place at one of our upcoming events.

You’re encouraged to become familiar with the candidate pack attached, as you may be assessed against any of the criteria recorded within. 

The Department for Transport recruits using Success Profiles. For each role, we consider what you need to demonstrate to be successful. 

This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.  

You can read more about Success Profiles here. 

Reasonable Adjustments

As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes.

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need during the recruitment process. For instance, you may need wheelchair access at an interview, or if you’re deaf, a Language Service Professional.

If you need a reasonable adjustment so that you can complete your application, you should contact Government Recruitment Service via dftrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Document Accessibility

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

This job advert contains links to the DfT Careers website. Our website provides useful guidance and information that can support you during the application process. If you cannot access the information on our website for any reason, please email DRGComms@dft.gov.uk for assistance.

Further Information

For more information about how we hire, and for useful tips on submitting your application for this role, visit the How We Hire page of our DfT Careers website. You can find detailed information about the recruitment process and what to expect when applying for a role.

Pre-employment Checking

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. 

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.