About the job

Job summary

Join the Welsh Government as a Team Support Officer!

Are you ready to make a difference for Wales?

We currently have a variety of exciting opportunities for Team Support Officers available across several departments.  Our Team Support Officers play a crucial role in ensuring the success of our Programme for Government, helping to achieve the best outcomes for the people of Wales.

Why join us?

• Make an Impact: Your work will directly contribute to the success of the Welsh Government’s objectives.
• Smart Working: Enjoy a flexible blend of home and office-based working that fits around your commitments and business needs.
• Nationwide Opportunities: Work at the office nearest to your home. Locations include Newtown, Llandrindod Wells, Caernarfon, Aberystwyth, Llandudno Junction, Carmarthen, Cardiff, Swansea & Merthyr Tydfil
• Receive 31 days annual leave (in addition to public and privilege holidays), along with membership of the Civil Service Pension Scheme.
• Access exceptional learning and development opportunities, employee wellbeing schemes and other non-pay benefits including a Cycle to Work Scheme – see our Employee Benefits Package to find out more.

 

We Support You

• Inclusive Environment: We strive for a culture where everyone can be themselves at work, supported by our 6 staff networks and 9 staff groups.
• Reasonable Adjustments: We provide recruitment and workplace adjustments for candidates with impairments, health conditions, neurodivergence, or those who use British Sign Language. If you would like to discuss reasonable adjustments with us, please contact resourcinghub@gov.wales.

 

Important Details

 

• Merit-Based Matching: Successful candidates will be matched to available posts in merit order – you will have the opportunity to discuss preferences at the interview stage but we may not be able to guarantee these.
• Travel & Working Hours: Some roles may require travel, shift patterns, or more regular office attendance. We will discuss this with you at the interview and offer stage.

 

Be part of a dynamic team and help us deliver exceptional services for the people of Wales.  Read on to find out about how to apply!

Job description

As a Team Support Officer, you’ll be at the centre of our operations, ensuring that things run smoothly and efficiently.  Here’s an idea of what you’ll be doing:

Your Responsibilities:-

• Customer Communication: You’ll engage with various customers, organisations and suppliers, handling queries face-to-face, by email and over the phone.
• Meeting Support: You’ll provide essential support at internal and external meetings, including setting up agendas, scheduling appointments and taking notes.
• Drafting Documents: You’ll write documents and letters that are clear and professional.
• Event Planning: You’ll arrange and coordinate events and ensure things run smoothly.
• Data Management: You’ll handle spreadsheets and databases with precision and accuracy.
• Financial Processing: You’ll process financial payments, ensuring timely and accurate payments.
• Collaborating with Others: You’ll work closely with other teams within your business area as needed to support operations.

 

What We’re Looking For:-

• Team Player: You collaborate well with colleagues, working with others towards common goals.
• Deadline Driven: You can meet deadlines with little supervision, demonstrating your reliability and efficiency.
• Flexible: You are willing to take on various tasks as new challenges arise.
• Confident Communicator: You can communicate effectively, both verbally and in writing.  
• IT Proficient: You are comfortable using IT tools and have strong digital skills.
• Numeracy & Literacy: You possess a good level of numeracy and literacy skills.

Person specification

What’s in it for me?

• Impactful Work: Your efforts will directly contribute to the Welsh Government’s success in delivering good public services to the people of Wales.
• Supportive Environment: Enjoy a flexible and inclusive workplace, that values your contributions and supports your professional growth with an exceptional Learning & Development offer.
• Diverse Opportunities: You’ll work on a variety of tasks and projects, keeping your job interesting and engaging.

Progression: Access an internal lateral moves and promotion offer to support your career development.  

Benefits

Alongside your salary of £23,258, Welsh Government contributes £6,729 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Strengths and Experience.

Further Information: 

These roles are available on a permanent basis, but we are also offering the opportunity for inward secondments and inward loans for a maximum period of up to 2 years.  

A reserve list will be held for this opportunity. Any candidate who is successful in being offered a reserve status, will remain on the reserve list for 12 months. 

Open Days & Virtual Events

We’re excited to invite you to a variety of events including Open Days, Virtual Webinars and Careers Fairs, all tailored to support you with your application.  Come along and meet our team, hear about their experiences with the Welsh Government and get valuable advice and support on how to apply. 

Virtual Event - 24th June 2024 - 13:00 - 14:00 - Microsoft Teams
Virtual Event - 1st July 2024 - 11:00 - 12:00 - Microsoft Teams
Virtual Event - 10th July 2024 - 18:00 - 19:00 - Microsoft Teams

Carmarthen - 25th June 2024 - 13:00 - 18:00 - Government Buildings, Picton Terrace, Carmarthen, SA31 3BT
Aberystwyth - 27th July 2024 - 13:00 - 18:00 - Rhodfa Padarn, Aberystwyth, SY23 3UR
Newtown - 1st July 2024 - 12:30 - 18:00 - Ladywell House, Park Street, Newtown, SY16 1JB
Caernarfon - 3rd July 2024 - 13:00 - 18:00 - Unit 5, Block A, Victoria Dock, Caernarfon, LL55 1TH
Llandudno Junction - 4th July 2024 - 13:00 - 18:00 - Sarn Mynach, Llandudno Junction, LL31 9RZ
Penllergaer - 8th July 2024 - 13:00 -18:00 - Llys y Ddraig, Penllergaer Business Park, SA4 9NX
Llandrindod Wells - 9th July 2024 - 13:00 - 17:00 - County Hall, Spa Road East, Llandrindod Wells, LD1 5LG
Merthyr Tydfil - 10th July 2024 - 13:00 - 18:00 - Rhydycar Business Park, Merthyr Tydfil, CF48 1UZ

Our Values

We’re using our organisational values in the recruitment process for this campaign. 

Using our values in recruitment helps us find new employees who align with our ways of working, looking beyond just experience and skills.  This approach recognises transferrable skills and the ability to learn new ones, focusing on effective behaviours and aptitude.  It also gives you insight into our culture, helping you to decide if our organisation fits with your values and career goals. 

Find out more about our values here.

Any other questions?  Send us an email, or give us a call using the contact details below.

Interview Information

At the interview, the strengths questions listed on the advert will be aligned to our values as follows: 

Partnership – Relationship Builder – You quickly establish mutual respect and trust, building long lasting relationships with others.

Creativity – Learner – You are inquisitive, you seek out new information and look for new ways to develop yourself.

Professionalism – Responsible – You take ownership for your decisions and hold yourself accountable for what you have promised to deliver.

Fairness – Inclusive – You recognise everyone as an individual, accepting people for who they are and treating everyone fairly. You actively encourage and provide opportunities for others to share ideas and contributions.

Merit Order Information

If more than one candidate scores the same, we will determine a merit order as follows:

Weighting against Experience 1 score at interview,

Weighting against Experience 2 score at interview,

Revert to total sift score,

Revert to desirable Welsh Language ability.

Although Welsh language skills are not essential for this post, they would be an asset. This role is a Welsh Language desirable role.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.