About the job

Job summary

About us:

In the Collections Expertise and Engagement (CEE) department, we are passionate about using our expert knowledge of our collections to inspire audiences in different ways and make them think differently about archives.

The Strategic Operations team has overall responsibility for the provision and quality of advice and guidance including our online research guides, paid research and one to one advice through email, online chat and onsite in the reading rooms

About the role:

As Team Leader, Services Development, you will

• Lead and develop training and skills programmes and strategy to deliver and develop records knowledge across the department and TNA more widely
• Work closely with other public engagement departments on the development and delivery of the public enquiries service, identifying new ways to provide one-to-many services and impart records guidance to our audiences
• Work across the National Archives to ensure that guidance products and records engagement programmes are designed and delivered via the best media available to ensure that the customer experience is perceived as “best in class”
• Manage a develop a small team of staff to support this work

You will also help to staff our public advice service, delivering research advice to the public through different channels such as online chat, email and in person

About you:

You will have strong people management and interpersonal skills and be able to demonstrate negotiation, influencing and communications skills.

You will have experience of developing and implementing training and research products in a customer facing environment.

You will be have the ability to organise and prioritise your own workload, and that of a team.

You will have a strong sense of customer service delivery and ability to lead through example.

Job description

Full job description attached (see below).

Person specification

This is a full time post. However, requests for part-time working, flexible working and job share will be considered, taking into account at all times the operational needs of the Department. A combination of onsite and home working is available and applicants should expect to spend at least 60% of their working time at Kew.

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.

How to apply:

If you are an internal applicant: please do not use the link on this page. Please apply via your employee Workday account.

If you are an external applicant: to submit your application please click the 'Apply at advertiser's site' button on this page.

You will be asked to provide details of your work experience and write a personal statement. In your personal statement please explain, using examples, how you meet the essential criteria given below. You may draw on knowledge, skills, abilities, experience gained from paid work, domestic responsibilities, education, leisure interests and voluntary activities. Please note selection for interview will largely be based on the information you provide in this section.

Essential criteria:

• Strong people management, communication and negotiation skills, with demonstrable ability to collaborate successfully with a wide range of stakeholders.
• Practical experience of devising and delivering training programmes either online or in person or both.
• Experience of working in a customer-facing or information service environment.
• Online editorial and content design skills.
• Strong organisational skills with experience of managing a demanding and varied workload and overseeing the workload of a team.
• Team player able to develop and improve colleagues’ skills and abilities.
• Strong initiative with an eye for improving working processes.

Desirable criteria:

• Excellent general knowledge of TNA’s collection.

Benefits

Alongside your salary of £36,515, The National Archives contributes £9,859 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

Reasonable adjustments:

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

• Contact The National Archives via careers@nationalarchives.gov.uk as soon as possible before the closing date to discuss your needs
• Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.