About the job

Job summary

Please refer to job description

Job description

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

HM Courts and Tribunals Service

Directorate: Operations

Job Title: Team Leader (x1)

Grade: Executive Officer (EO)

Team Leader - Central London County Court & Mayors and City of London

Location: Royal Courts of Justice, Strand, London, WC2A 2LL

Duration: Permanent

Salary: London (within M25): £31,169- £32,760

Background:

HM Courts and Tribunals Service is responsible for the administration of criminal courts, civil courts, family courts and tribunals in England and Wales working with an independent judiciary to provide a fair, efficient and effective justice system. Currently, HM Courts and Tribunals Service is embarking on a period of significant change which will require strong leadership in this critical role, operating in a culture of openness and honesty.

Overview:

The County Court deals with the vast majority of civil (non-criminal) matters.

Unlike criminal cases – in which the state prosecutes an individual – civil court cases arise where an individual or a business believes their rights have been infringed.

Types of civil case dealt with in the County Court include:

• Businesses trying to recover money they are owed
• Individuals seeking compensation for injuries
• Landowners seeking orders that will prevent trespass.

All County Court centres can deal with contract and tort (civil wrong) cases and recovery of land actions. Some hearing centres can also deal with bankruptcy and insolvency matters, as well as cases relating to wills and trusts (equity and contested probate actions) where the value of the trust, fund or estate does not exceed £30,000, matters under the Equality Act 2010, and actions which all parties agree to have heard in a county court (e.g. defamation cases).

Key Responsibilities:

Team Leader

• To line manage and support staff, ensuring adequate training and development is embedded.
• To provide a comprehensive and efficient front-line service to Court Users and direct them to the relevant support and other resources related to the management of their claims.
• Handle correspondence, deal with enquiries and assist with controlling workflow delegating actions to other team members where necessary.
• To develop and maintain comprehensive knowledge of the relevant Civil Procedure Rules to be able to make decisions on more complex queries.
• To accurately assess and process applications.
• Work with others to effectively and efficiently respond to challenging customer queries and complaints.
• To support and facilitate effective working relationships with the judiciary, staff and court users.
• Ensuring governance controls and best practice is in place and adhered to.
• Prepare statistical analysis when required.

Essential Skills and Qualifications:

Relevant computer skills to undertake the level of work required.

Some experience of managing a team  

Other Duties:

The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.

Security Level:

This role requires vetting to Counter-Terrorism Check (CTC) level. For this you will need to confirm your employment and residence history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why. 

If you do not meet the above requirements, you may still be considered if, for example:

• You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
• You were studying abroad
• You were living overseas with parents
• In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account and a local police check carried out.

Application Process:

To apply for this position please complete the online application form, ensuring you provide the following:

• A 250-word suitability statement against the following Success Profile Behaviour (Level 2):
• Leadership
• You should also include a 250-word statement of suitability detailing how your experience and knowledge meet the Essential Skills required for this position.

In the event we receive a large volume of applications, we will sift using the lead Success Profile Behaviour: Leadership

If selected for interview, the Success Profile Behaviours listed below will also be tested / assessed (Level 2).

• Leadership
• Making Effective Decisions
• Communicating and Influencing

Interviews will also test Four Strengths.

Further information on Success Profile Behaviours and Strengths, as well as the required standards for this post (Level 2), can be found at:

https://www.gov.uk/government/publications/success-profiles        

If we receive applications from more suitable candidates than we have vacancies for at this time, we may hold suitable applicants on a reserve list for 12 months, and future vacancies requiring the same skills and experience could be offered to candidates on the reserve list without a new competition.

Terms & Conditions:

Working Hours / Pattern:

This role is not suitable for hybrid working.

Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be treated fairly and, on a case-by-case basis in accordance with the MoJ’s Flexible Working and Equality policies.

Excess Fares and Relocation Allowances

This job is not eligible for relocation allowances, but excess fares may be considered in accordance with MoJ’s excess fares allowance policy.

Networks

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Person specification

Please refer to job description

Benefits

Alongside your salary of £31,169, HM Courts and Tribunals Service contributes £8,446 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.