About the job

Job summary

We recognise the challenges that people with protected characteristics may experience on the job market and in their career progression. We are fully committed to being an inclusive employer and ensuring equal opportunities. We are keen to make our workforce as diverse as possible, and we hope to attract applications from underrepresented groups, including ethnic minorities, people with a disability, and people with gender diverse identities.

Would you relish an opportunity to work with a range of partners to implement a new Contract Management System that will positively impact rail passengers?

If so, we are looking for two Systems Managers to manage the system requirements, and we would love to hear from you.

Job description

In these roles you will be responsible for supporting the implementation and in-life management of a new Contract Management System (CMS) to manage Passenger Service’s Rail Contracts. You will play a pivotal part in ensuring that our Contract Management / Market/ Train Operating Company (TOC) teams are able to successfully use the system and to provide ongoing support with their usage.

You will be the dedicated point of contact for users, and will deliver on project objectives and service level agreements (SLA) to ensure system updates are completed in a timely manner.

These roles provide a fantastic opportunity to collaborate with our internal teams and industry partners.

If you would like to find out more about what it's like to work at DfT Rail, please click here.

As one of our Systems Managers, your key responsibilities will include:

• Supporting the planning and implementation of the new CMS.
• Being trained within the Systems Team in the management of Jaggaer and delivering targeted training for the new system.
• Coordinating testing of quarterly Jagger releases and working with Passenger Services and Jaggaer to resolves any issues.
• Supporting the helpdesk function and leading on helpdesk requests which may require a change in systems configuration.
• Working with other Systems Managers to ensure that configuration changes are coordinated and do not negatively impact other stakeholders who share the Jaggaer instance.
• Ensuring adequate control of permissions and data in compliance with the Department’s Cyber Security Policy.
• Ensuring timely updates are made to the system to ensure the smooth management and running of Rail Contracts.
• Coordinating the management of the Jaggaer Continuous Improvement group in line with other Systems Managers.
• Responding to evolving business needs by mapping processes, identifying technical solutions, developing scenarios, coordinating testing, developing training, and releasing new functions to meet business needs.
• Working collaboratively to coordinate changes as recommended by Cabinet Office and Regulation reform requirements.

Person specification

About you

You will have previous experience of implementing a Source to Contract system and operating a service desk function to support system users.

You will have excellent interpersonal skills to confidently present to multiple teams and industry partners. You will be approachable, and comfortable delivering training sessions and ongoing support to system users.

You will have experience of collaborating with multiple partners and building positive relationships to deliver outcomes.

You will have excellent organisational skills to coordinate and manage conflicting priorities, and proactively identify and resolve technical issues.  

Additional Information 

A minimum 60% of your working time should be spent at your principal workplace, although requirements to attend other locations for official business, or carry out detached duty in another DfT workplace, will also count towards this level of attendance. 

Occasional travel to other DfT offices will be required.

This post is offered on a Fixed Term Appointment (FTA) basis to complete a finite piece of work.

For permanent Civil Servants, this role is only available on loan, so you must have your home departments approval to return to them at the end of the loan before you apply. There is no opportunity for a permanent Civil Servant to take on this role as a fixed term appointment. OGD applicants will be appointed on an inward loan and subject to the terms of the agreed inward loan. Internal candidates will return to their previous post at the end of the loan period, which will need to be agreed with your line manager in advance.

If you're employed by a non-departmental public body (NDPB) by moving jobs this will involve a change of employer and you may break the statutory rules on continuity of employment.

Benefits

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits. We offer generous annual leave, attractive pension options, flexible working, inclusive working environments and much more to support a healthy work/life balance.

Find out more about what it's like working at the Department for Transport.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

How to apply

As part of the application process, you will be asked to complete a CV and personal statement. Further details around what this will entail are listed on the application form.

When considering your experience, please tailor your CV and personal statement (maximum word count of 750) to provide evidence of the following:

• Experience of project managing the implementation of Jaggaer or other similar, Source to Contract eProcurement system.
• Experience of operating a service desk function and identifying technical solutions to user issues.
• Experience of collaborating with and building relationships with multiple partners to deliver a business outcome.

The sift is due to take place from 22/02/2024.

Interviews/assessments are likely to be held week commencing 11/03/2024.

We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.

The selection process will be designed specifically for the role. As a result, your assessment will include:

• an interview

This interview could be conducted online via Teams or face to face at one of our offices. Further details will be provided to you should you be selected for interview.

Reasonable Adjustments

As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes.

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need during the recruitment process. For instance, you may need wheelchair access at an interview, or if you’re deaf, a Language Service Professional.

If you need a reasonable adjustment so that you can complete your application, you should contact Government Recruitment Service via dftrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Document Accessibility

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

This job advert contains links to the DfT Careers website. Our website provides useful guidance and information that can support you during the application process. If you cannot access the information on our website for any reason, please email DRGComms@dft.gov.uk for assistance.

Further Information

For more information about how we hire, and for useful tips on submitting your application for this role, visit the How We Hire page of our DfT Careers website. You can find detailed information about the recruitment process and what to expect when applying for a role.

Pre-employment Checking

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. 

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.