Support Officer - Pipeline Management (S1418N)
Homes England
About the job
Job summary
Working as part of a new team responsible for the Single Pipeline, the Support Officer (Pipeline Management) will play a critical role in the set-up, operation and management of our pipeline of future activity.
We are dedicated to delivering a first-class customer service, continuously improving the people, process and technology aspects of what we do.
This is a rare chance to shape one of the ways of working of a fast growing, national organisation with real social purpose. Working with key stakeholders across the agency, you will be committed to a user-led, operationally focused approach.
The role will support the ongoing design and operation of the processes, tools and systems that support us having an up-to-date and comprehensive view of the short and longer term pipeline of activity that will allow us to deliver projects that support policy priorities. This is an excellent opportunity to enable day-to-day delivery through a new way of working.
Job description
Our day job is to deliver first class customer service, whilst always be looking for ways to improve and innovate.
You'll be comfortable working across the full range of people, process and technology considerations that will affect design and operation. You will be excellent at user and stakeholder engagement.
Delivering on a mission as bold as ours isn’t always easy. You will be resilient and comfortable managing stakeholders at a senior level and your discussions will always be shaped by a good understanding of the commercial and operational impact of what we do as a service team that enables delivery.
As someone with relevant experience, you’ll be used to working with others as part of a team in a collaborative, inclusive way, whilst making your own valuable contribution to the team and service that is delivered.
Person specification
Key accountabilities and responsibilities
- Support the Senior Manager (Pipeline Management) in improving and maintaining the integrity of the data in the Single Pipeline through direct engagement with project managers and those teams providing delivery support to DIMPP.
- Support the Senior Manager (Pipeline Management) in producing and communicating effective guidance and training on all pipeline-related activity.
- Working with colleagues, ensure that timely, user-friendly MI is available for project managers and other colleagues.
- Manage the ‘Pipeline Support’ Teams channel, including assigning and following-up on individual requests in a timely manner.
- To support the Senior Manager (Pipeline Management) in all BIL-related activity.
Homes England employees are expected to be flexible in undertaking duties and responsibilities commensurate with the general character of the role and level of responsibility.
Key skills, knowledge and experience
- Relevant professional qualification or alternatively equivalent experience is welcomed.
- Experience in working as part of multi-disciplinary teams, involving operational delivery and/or programme management.
- Demonstrable engagement skills and the ability to work collaboratively.
- Someone who focuses on achieving results and communicating them clearly and concisely.
Benefits
Homes England is an executive non-departmental public body with its own terms and conditions, benefits and pension scheme. We are a government agency working in partnership with the private sector and want to employ and retain great people. In return we offer a range of excellent benefits, some of the key benefits include:
Holiday - Homes England offers all staff 33 days annual leave per year in addition to 8 statutory bank holidays.
Working Flexibly - At Homes England we have a strong culture of flexible working and encourage all employees to have a healthy work/life balance. We offer a wide range of potential working patterns, including part time, job share and compressed hours.
Health and Wellbeing - We offer health screening with Nuffield Proactive Health Clinics, a free Employee Assistance Programme which offers confidential support 24 hours a day, 7 days a week as well as access to Occupational Health.
Professional Development - At Homes England we are committed to your continued professional and personal development with learning as one of our core values. We pay for one job-related professional membership subscription per year for our employees.
We also offer an excellent range of family friendly benefits, for example, maternity, paternity, shared parental leave.
Things you need to know
Selection process details
How to apply?
To apply please follow the links to our careers page.
Security
Successful candidates must pass a disclosure and barring security check.
Selection process details
For more information on the role, please see the attached Job Description.
Successful applicants will be advised of the outcome of their application and interviews held as soon as practical after the closing date. Feedback will only be provided if you attend an interview or assessment. We would like to take this opportunity to thank you for your interest in this role and Homes England.
Please note – Homes England has a responsibility to ensure compliance with HMG Baseline Personnel Security Standard to address the potential problems of identity fraud, illegal working and deception generally. To ensure compliance we will carry out a pre-employment Personal Identity and Vetting Report through Experian to meet the standard and you will therefore be asked to provide certain information in order that the verification check can be carried out if you are successful in your application.
Homes England are an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates. We are proud to be an equal opportunities employer that values and respects the people who work for us. Our aim is to be an employer of choice, enabling everyone to reach their full potential.
Homes England is committed to protecting the privacy and security of your personal data. For further information please refer to our Privacy Notice which can be viewed here:
https://www.gov.uk/government/organisations/homes-england/about/personal-information-charter
Nationality requirements
Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.
Working for the Civil Service
Please note this Post is NOT regulated by the Civil Service Commission.
The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed disability confident interview scheme for candidates with disabilities who meet the minimum selection criteria.
Further information
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Name: Recruitment Team
Email: recruitmentinfo@homesengland.gov.uk
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
Please note this Post is NOT regulated by the Civil Service Commission. The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.