About the job

Job summary

Looking for a new challenge where you will have the opportunity to shape both your role and our newly formed service management team as it evolves?

 

The role of the Supplier and Partner Management Lead sits within the newly created Corporate Hub team which will evolve into the future delivery platform for many of the corporate services provided to core SG and other public bodies.

 

The Hub is part of DG Corporate which provides a range of services to core SG directorates, public bodies, inquiries and review bodies.  The Hub is key to developing stronger, clearer, improved service offers and clarifying and improving mutual understanding and engagement between DG Corporate and its range of customer organisations.

 

The primary aim of this role will be to lead on managing the contract for the new Oracle Cloud platform and will see you engaging with suppliers to ensure the platform is meeting our needs and raising issues as required.  You will collaborate and engage with colleagues across DG Corporate and beyond to understand the supplier management landscape and the issues involved in dealing with strategic suppliers such as large technology companies and strategic consulting partners.  Over time, the role will expand to include developing a framework for the management of DG Corporate's Strategic Suppliers.

Job description

• Creating and implementing a framework for the management of DG Corporate's Strategic Suppliers.
• The ongoing management of the suppliers including the preparation of a systematic review timetable and the execution of regular review meetings.
• Prepare a strategic roadmap for supplier management while developing a deep understanding of its implications for the Scottish Government.
• Manage service claims or other compensatory issues as appropriate.
• Be an escalation point for contractual issues.
• Embed a culture of continuous improvement to underpin the future development of the supplier management framework.
• Contribute to the conversation of what good customer service looks like (in partnership with Directorates), for specific DG Corporate services, initially focusing on HR & Finance services.
• Contribute to the engagement with DG Corporate customers, taking feedback, gathering insights and drawing out analytics. This needs to dovetail with other surveys, studies or commissions so that we build an integrated picture.
• Contribute to the development of the shared services catalogue, how each service is consumed, by which organisation, why etc. Initial focus on HR and Finance customers impacted by change from e-HR / SEAS migration to Oracle. Responsibilities will rapidly expand to cover services offered by DG Corporate.
• Contribute to Horizon scanning and intelligence gathering to identify changes in demand and in customer service requirements and engaging with colleagues across DG Corporate so that they can take action to respond to those demands.
• Contribute to the review, updating and maintaining the Memorandums of Understanding and/or Data Sharing Agreements that SG has with some Delivery Bodies with special reference to the impact of the charging model on them.

Person specification

1. Previous experience in supplier management ( a focus on large technology companies e.g., Oracle, IBM, Microsoft and strategic consulting partners e.g. Sopra Steria, Deloitte etc. would be beneficial, but not essential).
2. A successful track record of taking the initiative to deliver improvements to the efficacy of your team and the services provided.
3. Excellent interpersonal and influencing skills with the ability to work effectively with colleagues and customers at a range of seniority levels, building trust and credibility and making connections across boundaries.
4. Experience in analysing and understanding complex information quickly and use information and insights to identify options and make recommendations.

Benefits

Alongside your salary of £56,020, Scottish Government contributes £15,125 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

Sift and Interview dates TBC
Please apply using the link provided

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.