About the job

Job summary

This is a Nationally based role

Job description

About us

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. Our roles support our service users and colleagues, where people and businesses access potentially life-changing justice.  We’re looking for individuals who are committed to public service and want to make a difference in people’s lives in delivering justice. If you’re interested in developing a career with a real purpose, please apply.

About the role

You will lead the development of project-specific and/or cross-cutting design for the Future Hearings programme within HMCTS – scoping, defining and answering design questions for the services being delivered under the Future Hearings programme. 

Your role as the Strategy & Design Manager will encompasses several key aspects:

• Publications & Information – responsible for improving users’ access to publishable information about court and tribunal hearings, such as listings information, in support of the principles of open justice.
• Scheduling & Listing / Resource Management – responsible for simplifying and streamlining elements of the work currently required to plan and maintain judicial availability, schedules and lists. This will help us understand performance, demand and capacity issues, and so improve our ability to respond to backlogs, delays and last-minute changes and to drive improvements in listing administrative practices. 
• Video Hearings – responsible for designing a service to enable participants to take part in a court or tribunal hearing remotely, recognising the gravitas of judicial proceedings. This will enable courts and tribunals to deal with proceedings in a more proportionate, flexible and efficient way for users.

Working closely with the Head of Strategy & Design and Service Managers, you will ensure designs are aligned to user needs, HMCTS’s future operating model and related strategies.  You will prioritise design work, in alignment with the strategic objectives of Reform and the delivery priorities of the Future Hearings programme.

To be successful in the role, you will need to enjoy engaging with a wide range of stakeholders, from subject matter experts to service designers and business analysts to design processes, develop models, and secure the agreement of service design through project governance routes.

You will need to be confident in communicating both high-level strategy and complex operational matters to ensure alignment between policy goals and delivery. 

You will be expected to present findings, recommendations and options in a clear, concise and compelling way, briefing senior officials and governance boards, and partners and stakeholders where needed. You will work in a central design team and  will be expected to work across the Future Hearings programme to ensure priorities can be met.

Key Responsibilities:

• Prepare high-quality submissions and written and oral briefings to ensure that senior officials, Ministers and the Senior Judiciary have the necessary information and understanding of policy impacts on HMCTS to effectively support decision making.
• Progress and finalise designs for Future Hearings programme which reflect organisational needs and deliver results.
• Building on and championing effective stakeholder relationships across HMCTS and beyond organisational boundaries (e.g. with MoJ policy, legal and analytical leads).
• Present informed and balanced written and oral advice to senior officials, Ministers and the Senior Judiciary by carefully balancing a broad range of policy, operational, legal and financial perspectives.
• Leading on organisational strategies which are within the scope of the Future Hearings programme.
• Line management of one HEO.

Key interactions will be with:

• Service, project and design managers/leads within project teams.
• The tech development team who are developing the products.
• Operational managers responsible for delivering components of the future service, to ensure receipt of customer feedback, analysis and action taken as a result.
• Service users comprising of end users, professional bodies and other interested parties.
• MoJ Policy colleagues to ensure alignment across the department.
• Judicial partners responsible for delivering the business of the court to ensure the new model is championed from the perspective of customers/partners/stakeholders.

What are we looking for? (Person Specification)

The ideal candidate for this position should demonstrate:

Essential  

• Strong written skills, with experience producing policy papers, briefing and/or submissions for a senior audience.
• Accomplished communicator with strong stakeholder/relationship management skills, with a successful track record of influencing and negotiating sometimes challenging conversations with various stakeholders of the business.
• Experience of managing the design and implementation process, with the ability to monitor and analyse discrepancies identifying areas for improvement and optimising processes.
• Experience or knowledge of a public policy environment either through the development or implementation of new policies.

Desirable

• Experience or knowledge of the justice system.
• An understanding of government and citizen’s needs so that the services are appropriately designed and supported.

Further details

The Future Hearings team is a nationally dispersed team however many of the team are based in 102 Petty France, London. Occasional travel to London and other HMCTS sites will be required in line with business needs.

About our benefits

We reward our people for their hard work and commitment. We have a number of family

friendly and flexible working polices that will help you achieve a healthy work-life balance. In addition, we offer a range of employee benefits which include generous annual leave, a highly competitive contributory pension scheme, childcare benefits, season ticket and bicycle loans.

Proud to Serve. Proud to keep justice going.

Person specification

Please refer to Job Description

Benefits

Alongside your salary of £39,868, HM Courts and Tribunals Service contributes £10,804 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.