About the job

Job summary

Join Ofgem as a Stakeholder Engagement and Communications Manager to play a key part in the decarbonisation of the GB economy. Ofgem works to protect energy consumers, especially vulnerable people, by ensuring they are treated fairly and benefit from a cleaner, greener environment.

As a Stakeholder Engagement and Communications Manager, you will manage and build relationships with Delivery and Scheme’s external stakeholders to support delivery of the portfolio of renewable energy schemes and social programmes that Ofgem administers.

The Delivery and Schemes directorate administers a range of environmental and social schemes on behalf of government and the devolved administrations, which collectively are worth over £10 billion per annum. Our schemes fall into three main categories – renewable electricity schemes, renewable heat schemes, and energy efficiency and social schemes.

As part of this role, you will develop stakeholder engagement strategies to support the work Ofgem does to administer renewable energy and social programmes. You will also facilitate stakeholder mapping and prioritisation as part of Delivery and Schemes' wider strategic planning and targeting.

To join us, you’ll have experience of working in stakeholder management/ engagement. You’ll also thrive in a fast-paced environment and be able to manage multiple workstreams to agreed deadlines. You’ll have excellent writing skills, be able to deliver impactful events, and produce high-quality communications materials.

Do you have strong influencing skills and a flair for creativity? If yes, then we want to hear from you.

We take professional development and training very seriously and offer a range of opportunities to develop your skills and further your career in a supportive and collaborative working environment.

We welcome candidates from all backgrounds, especially individuals from underrepresented groups. While this is a full-time role, flexible working patterns and hybrid-working are welcome.

Job description

Ofgem plays a key role in the delivery of decarbonisation of the GB economy. With record increases in global gas prices and upward pressure on consumer bills, now more than ever we need to reduce our reliance on fossil fuels, ensure security of supply and keep the energy system on track for Net Zero. We are looking for people to meet the challenges we face head-on, and help us deliver a greener, fairer energy system.

You will be someone who:

• Thrives in a fast-paced environment, enjoys working collaboratively in a multi-disciplinary team, is exceptionally organised and wants to make a difference to society.
• Is an independent thinker, self-motivated and creative.
• Can solve complex problems quickly and navigate a complex stakeholder landscape.
• Champions our culture of inclusion and encourages, supports, and celebrates the diverse voices and experiences of our colleagues, fuelling our innovation and ensuring we best represent the consumers and the communities we serve.

We are looking for a candidate who can play a proactive role in maintaining and building Ofgem’s reputation through effective stakeholder engagement. You will be an essential member of a busy team with multiple projects and priorities with no two days being the same. You will be developing and delivering stakeholder engagement plans including managing stakeholder meetings and other engagement forums including organising webinars, managing mailouts, evaluation and reporting. This role plays a proactive role in maintaining and building Ofgem’s reputation through effective stakeholder management.

Person specification

Key Responsibilities

• Build effective and proactive relationships with key organisations to support Delivery and Schemes’ objectives.
• Deliver Delivery and Schemes strategic engagement strategy. Pulling together multiple strands of policy into one coherent engagement strategy.
• Develop stakeholder handling and engagement strategies for high-profile and often controversial issues.
• Ability to influence senior internal and external stakeholders.
• Create and manage appropriate stakeholder forums and events, setting upcoming agendas working with external stakeholders and developing material with relevant policy teams.
• Identify stakeholders via stakeholder mapping, gather intelligence and analyse effectiveness of external engagement to help inform current and future engagement.
• Champion engagement principles and best practice to improve the quality of stakeholder engagement across Delivery and Schemes#.
• Support the Senior Stakeholder Engagement and Communications Manager on other activities required to deliver the portfolio of work.

 Key Outputs and Deliverables

• Relationship management of strategic external stakeholders.
• Develop, implement and evaluate external stakeholder engagement and communication strategies.
• Ownership and management of a stakeholder matrix to plan our engagement and effectively target stakeholders.
• Develop the Delivery and Schemes programme of stakeholder engagement.
• Co-ordinate and manage all communications with external stakeholders to land key messages.
• Track, monitor and report on external engagement work.

 Essential Criteria

• Experience of devising and delivering strategic communication engagement plans through effective relationship management (LEAD).
• Experience of working in a stakeholder management/ engagement role.
• Excellent communications skills and an ability to produce high quality written materials.
• Excellent organisational and prioritisation skills and the ability to plan and deliver high profile events to short deadlines.
• Confidence to work alongside senior leaders with the ability to influence others.
• Proven ability to prioritise and manage competing demands.

Desirable Criteria

• Experience of developing and implementing a stakeholder engagement strategy.

Benefits

Alongside your salary of £30,950, OFGEM contributes £8,356 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

When you press the ‘Apply now’ button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.  

You will then be asked to provide a 1250 word ‘personal statement’ evidencing how you meet the essential skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the essential  skills and capabilities.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.