About the job

Job summary

We are currently looking for a Shipping Coordinator to join our Standards Lifecycle function within the Science, Research & Innovation group, carrying out the international export of products to customers worldwide.

This is a full-time opportunity, on a permanent basis. The role will be based in South Mimms, Hertfordshire. Please be aware that this role can only be worked in the UK and not overseas. Due to the nature of the role this position requires working on site. The core hours include arriving no later than 9.00 a.m. and leaving no earlier than 3.30 p.m. Please discuss this with the recruiting manager before accepting an appointment. 

Who are we? 

The Medicines and Healthcare products Regulatory Agency enhance and improve the health of millions of people every day through the effective regulation of medicines and medical devices, underpinned by science and research.  

The Science, Research & Innovation Group (SR&I) delivers public health impact, world-leading research innovation, and a unique proposition via an ambitious Science Strategy.

The Logistics team carries out domestic and international shipping operations for the MHRA. This includes export of commercial orders and scientific samples, project related logistics, and imports of samples, goods, and equipment. It is a fast-paced and dynamic operation dealing with a diverse range of customers and contacts across more than one hundred countries.

 

What’s the role? 

 

The role will deliver the Agency’s logistics requirements by working within our shipping team, planning and preparing the documentation and physical shipping of products to customers worldwide. This is an exciting multi-faceted role engaging with commercial and scientific partners across the globe and working as part of a dynamic and high performing team. The role combines both detailed clerical work and physical manual handling and picking products from walk in freezers.

Job description

Key responsibilities: 

 

1)      Carry out daily planning and shipping of goods as part of a busy dynamic team. Picking and packing of consignments plus creating and managing the associated shipping paperwork including complex declarations and specialist documents. All work is carried out in accordance with ISO9001 quality management system and a high level of accuracy is required with attention to detail being paramount.

 

2)      Communicate with internal and external scientific and operational contacts by email, telephone and face to face conversations. Communicate in a professional and clear manner to colleagues and customers. Confident and capable with receiving, understanding, and conveying complex information.

 

3)      Proactively problem-solve to ensure shipments are delivered in timely and correct manner including perishable materials and high-value shipments. Track shipments and liaise with customers, couriers and contacts to resolve issues.

 

4)      Daily manual picking of products and working in a -20°C walk-in freezer room. Packing, lifting, and carrying boxes of 25kg and handling of dry ice. Working while standing for up to 3 hours at a time. Requires physical fitness, energy and stamina.

 

5)      Safe handling and processing of infectious materials and other Dangerous Goods. Ensure shipments are compliant with regulation. Maintain specialist knowledge and accreditations through attendance of training course and certificate exams.

Person specification

Our successful candidate will: 

 

1. Have experience working within a fast-paced results-driven team environment. Be a proactive problem solver taking ownership of issues and following through to completion. Be a strong team player who supports colleagues and reacts to the needs of the team.

 

1. Have strong customer-service experience, and the ability to liaise and work with diverse internal and external stakeholders across the globe in a clear and professional manner.

 

1. Have knowledge of international shipping practices, documentation and terminology. Preexisting knowledge is desirable but not essential.

 

 

1. Have IT literacy in MS Office applications and experience and confidence in learning and using new software systems.

 

1. Be experienced and comfortable working in a physically active role requiring manual handling, lifting, spending time in cold environments, and standing for extended periods.

 

If you would like to find out more about this fantastic opportunity, please read our Job Description and Person Specification! 

 

Please note: The job description may not open in some internet browsers. Please use Chrome or Microsoft Edge. If you have any issue viewing the job description, please contact careers@mhra.gov.uk

Benefits

Alongside your salary of £31,064, Medicines and Healthcare Products Regulatory Agency contributes £8,387 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

The selection process: 

 

We use the Civil Service Success Profiles to assess our candidates, find out more here. 

 

• Online application form, including questions based on the Behaviour, Experience and Technical Success Profiles and a statement of suitability demonstrating how you meet the person specification Please ensure all application questions are completed in full; your application may not be considered if any responses are left blank. Our applications are CV blind, and our Hiring Managers will not be able to access your CV when reviewing your application. Please ensure not to include any personal identifying information on your supporting information.
• Interview, which can include questions based on the Behaviour, Experience, Technical and Strengths Success Profiles. 

 

Applicants are assessed on whether they meet any mandatory requirements as well as the necessary skills and experience for the role. Applications are scored based on the competency-based answers and the statement of suitability provided- ensure you have read these thoroughly and allow sufficient time. You can view the competencies for this role in the job description. 

Use of AI in Job Applications

 

Applicants must ensure that anything submitted is factually accurate and truthful. Plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own.

 

If you require any disability related adjustments at any point during the process, please contact careers@mhra.gov.uk as soon as possible. 

 

 

Closing date: 03 June 2024

Shortlisting date: 05 June 2024

Interview date: W/C 17 June 2024

 

If you need assistance applying for this role or have any other questions, please contact careers@mhra.gov.uk 

 

Candidates will be subject to UK immigration requirements as well as Civil Service nationality rules. Further information on whether you are able to apply is available here. 

Successful candidates must pass a disclosure and barring security check as well as animal rights and pro-life activism checks. People working with government assets must complete basic personnel security standard checks.

Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

Any move to the MHRA from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility here.

 

Successful candidates may be subject to annual Occupational Health reviews dependent on role requirements. If you have any queries, please contact careers@mhra.gov.uk.

 

In accordance with the Civil Service Commissioners’ Recruitment Principles our recruitment and selection processes are underpinned by the requirement of selection for appointment on the basis of merit by a fair and open competition. If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, you should firstly contact Mira Mepa, Head of Recruitment and Operations, Mira.Mepa@mhra.gov.uk.  

 

If you are not satisfied with the response you receive, you can contact the Civil Service Commission at: civilservicecommission.independent.gov.uk 

 

info@csc.gov.uk 

Civil Service Commission 

Room G/8 

1 Horse Guards Road 

London 

SW1A 2HQ 

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.