About the job

Job summary

This position is based nationally

Job description

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

Grade: SEO

(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer) 

Salary: London: £45,824 - £50,039

             National: £39,868 - £43,535 

Working pattern: full-time, part-time, flexible working 

Contract Type: Permanent 

Vacancy number: 86145 

*We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP

The Role

We’re recruiting for a Service Standards Operations Manager  here at Justice Digital, to be part of our warm and collaborative Central Digital team. 

At the MoJ, we use the Government service standard to help our teams deliver technical and digital products and services to a high standard. We employ service assessments at periodic times throughout the product lifecycle so that we can understand and advise teams on how they can best meet the Standard.

Justice Digital seeks to amplify the benefits of the Service standard both within and beyond Justice Digital; and to improve the value and experience of assessments across the board. The Operations Manager will join the Services standards team in working to achieve these primary outcomes. 

To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025 

Key Responsibilities

The Service standards team comprises of a Lead role and an Operations Manager.

The Operations manager will be expected to:

• Manage the pipeline of service assessments within MOJ
• Support Service teams to book and prepare for service assessments
• Collaborate with Cabinet Office to coordinate and lead on cross government assessments
• Support service assessors through assessments ensuring all relevant training needs are met
• Champion the value of the Service standards framework, user-centred design and Agile beyond Justice Digital.
• Provide assessment advice to services.
• Organise and deliver training to assessors.
• Capture and report key performance indicators.
• Support the Service Standards Lead 

If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply! 

Benefits

• 37 hours per week and flexible working options including working from home, working part-time, job sharing, or working compressed hours
• We are committed to nurturing our staff and provide lots of training and development opportunities with learning platforms such as: Linux Academy, O’Reilly, Pluralsight, Microsoft Learning, Civil Service Learning etc.
• 10% dedicated time to learning and development with a budget of £1000 a year per person
• Generous civil service pension based on defined benefit scheme, with employer contributions of 28.97% from April 1st 2024 (Contribution Rates)
• 25 days leave (plus bank holidays) and 1 privilege day usually taken around the Kings’ birthday. 5 additional days of leave once you have reached 5 years of service
• Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!
• Wellbeing support including access to the Calm app
• Nurturing professional and interpersonal networks including those for Carers & Childcare, Gender Equality, PROUD and SPIRIT
• Bike loans up to £2500 and secure bike parking (subject to availability and location)
• Season ticket loans, childcare vouchers and eye-care vouchers
• 5 days volunteering paid leave
• Free membership to BCS, the Chartered Institute for IT
• Some offices may have a subsidised onsite Gym 

Person Specification 

Essential

• You have a good understanding of the Government Service standard and manual.
• You have experience of working within a team that has delivered products and services to the service standard.
• You have exceptional communication skills and are an effective influencer.
• You are organised and can prioritise workload effectively.
• You can collaborate widely and across all levels of hierarchy.
• You are an innovator who is focused on achieving outcomes.
• You are familiar with working with data and can present information with impact.
• You can passionately advocate for Service standards and assessments. 

Willingness to be assessed against  the requirements for BPSS clearance. 

We welcome the unique contribution diverse applicants bring and do not discriminate based on culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor. 

Our values are Purpose, Humanity, Openness and Together. Find out more here about how we celebrate diversity and an inclusive culture in our workplace. 

Person specification

Please refer to attached Job Description

Benefits

Alongside your salary of £39,868, Ministry of Justice contributes £10,804 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

Candidates must submit CV & Statement of Suitability which describes how you meet the requirements set out in the Person Specification above. 

In Justice Digital, we recruit using a combination of the Government Digital and Data Profession Capability and Success Profiles Frameworks. We will assess your Experience, and the following Behaviours during the assessment process: 

• Communicating and Influencing
• Delivery at Pace
• Working Together 

Your application will be reviewed against the Person Specification above by a diverse panel. 

Successful candidates who meet the required standard will then be invited to a 1-hour panel interview held via video conference. 

Should we receive a high volume of applications, a pre-sift based on experience will be conducted before the sift. 

Should you be unsuccessful in the role that you have applied for but demonstrate the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and offer you the position without needing a further application. 

A reserve list may be held for up to 12 months, from which further appointments may be made.

Terms & Conditions

Please review our Terms & Conditions which set out how we recruit and provide further information related to the role and salary arrangements. 

If you have any questions, please feel free to contact recruitment@digital.justice.gov.uk

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.