About the job

Job summary

This is a Nationally based role

Job description

Service Owner

Location: National

Closing Date: Tuesday 30th July

Interviews: w/c 12th August

Grade: G6

Salary: National: £66,314- £75,810 (which may include an allowance of up to £1,955). London: £70,303- £84,825 (which may include an allowance of up to £14,522).

Working pattern: Full Time

Contract Type: Permanent

Vacancy number: 88929

*We are currently offering hybrid working which includes 2 days per week in your local office. Office locations can be found here

The Role

We’re recruiting for a Service Owner – Print here at Justice Digital, to be part of our warm and collaborative End User Compute Services team.

This role aligns against Service Owner from the Government Digital and Data Framework.

The Technology Services team within Digital and Technology is responsible for all infrastructure, end user computing, onsite support and delivery of technology projects. It has responsibility for 95,000 devices and infrastructure across 900+ sites.

​MOJ Justice Digital was set up to change the way that people access and use justice services. Our goal is to make the justice system simpler and quicker while saving public money.

This role will be leading a team who are responsible for the Strategy, Operations, Supplier Management, Budgets and Finance for the physical and logical ICT infrastructure environments across the Ministry of Justice.

To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025

Key Responsibilities

The Service Owner will work collaboratively with other teams and key stakeholders and will be responsible for: -

• Owning the product strategy and roadmap pipeline and schedule, collaborating with architects, engineers, live operations, business engagement and other teams to ensure evolving business needs are continuously met.
• Identifying user requirements through user experience to inform features and products and procurement activity.
• Form part of a cross-functional team from a product's conception all the way through to its launch and ongoing support.
• Identifying requirements and present them in business case and procurement ready formats in order to gain approvals and/or go to market.
• Leading procurement activity alongside Commercial colleagues.
• Developing metrics and produce reports on performance and assets.
• Managing and reporting on multiple suppliers’ delivery and performance against contractual requirements.
• Monitoring performance of your product line working with architects and engineers to identify continuous service improvements.
• Working with internal teams and suppliers to identify resolutions to incidents and problem tickets and utilise this data to improve the service of a product.
• Managing and reporting on budgets and expenditure.
• Developing strong relationships with a range of stakeholders.
• Responsible for the EUCS Print services end-to-end – including print, scan, hybrid-mail and bulk-print. Owning the commercial and business relationship with the incumbent Managed Print Service (MPS) provider. Accountable for being the senior point of contact in relation to any major incidents that affect the print services across MoJ. 

We’re looking for an individual with strong interpersonal skills who likes working with delivery focused and agile multidisciplinary teams. You will also contribute to the wider community and share your skills and experiences with others across the MOJ and across the wider Government, as required.  

Person Specification

Essential:

• Qualified in at least one recognised methodology (ITIL, Agile, Prince2) and a working knowledge of all.
• Experience of developing teams and raising performance standards.
• Experience of service/product management in one the Technology Services product areas – End User Compute, Networks, Voice/Unified Comms, Video, Printing and Scanning.
• Experience of managing service delivery with large operational teams and third party managed service partners in complex organisations, delivering technical change and service improvements.
• Experience of managing budgets and applying financial controls and with commercial and contractual management experience.
• Able to lead, energise and direct multifunctional service teams, with demonstrable relationship building and engagement skills.
• Strategic ownership – able to focus on benefits (not features), to develop ambitious visions and strategies, get organisational buy-in and translate them into deliverable goals.

If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!

Willingness to be assessed against  the requirements for SC clearance.

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.

Terms & Conditions

Please review our Terms & Conditions which set out how we recruit and provide further information related to the role and salary arrangements.

If you have any questions, please feel free to contact recruitment@digital.justice.gov.uk

Person specification

Please refer to attached Job Description

Benefits

Alongside your salary of £66,314, Ministry of Justice contributes £18,501 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

How to Apply

Candidates must submit a CV and Optional Personal Statement which describes how you meet the requirements set out in the Person Specification above.

In Justice Digital, we recruit using a combination of the Government Digital and Data Profession Capability and Success Profiles Frameworks. We will assess your Experience, Technical Skills and the following Behaviours during the assessment process:

• Communicating and Influencing
• Leadership

A diverse panel will review your application against the Person Specification above.

Successful candidates who meet the required standard will then be invited to a 1-hour panel interview held via video conference.

Should we receive a high volume of applications, a pre-sift based on ‘Qualified in at least one recognised methodology (ITIL, Agile, Prince2) and a working knowledge of all’ will be conducted before the sift.

Should you be unsuccessful in the role that you have applied for but demonstrate the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and offer you the position without needing a further application.

A reserve list may be held for up to 12 months, from which further appointments may be made.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.