About the job

Job summary

Looking for the job of your dreams? If this is the case, you have come to the right place. We're seeking for a skilled individual to join our Information & Technology Services division!

Information & Technology Services (iTECS) is a Division within Scottish Government and part of Digital Directorate. It is headed by the Deputy Director for Digital Operations and has responsibility for delivering corporate ICT (Information and Communications Technology) services for the Scottish Government and over 50 other government bodies as a shared service; approximately 22,000 customers.

The post could be undertaken as a full-time role or by a non-standard working pattern. The role will be part of the DDaT professional group.

Our Approach

Our success is based on trusting and empowering our teams - encouraging flexibility and freedom to deliver.

We value...

• Innovation – committing to changes in established practice which can improve outcomes.
• Collaboration – working in multi-disciplinary teams, learning from, and supporting each other; debating constructively and committing to solutions.
• An Agile approach where we put users first understanding and meeting their needs through user research and design.
• Continually improving through iteration based on testing, measuring and feedback.
• Being valued for your perspective and work.
• Being supportive and being supported.
• Diversity in the perspectives we bring to our work and colleagues who we work with.

HOW DOES IT FEEL TO WORK HERE?

*** Service Owner*** 

“It’s brilliant to work on developing a service that enables Scotland’s Public Sector to deliver quality services to the people who live and work here. It’s a fantastic team who are clever and motivated and care for each other and the success of the service”. 

Hear from colleagues discussing Digital Careers at Scottish Government.

Job description

HOW WILL I SPEND MY TIME?

As a service owner, you are responsible for the quality of your service; taking a portfolio view, bringing together a large virtual team of colleagues from different areas to design, build, deliver and manage end-to-end services that include multiple products and channels. As a service owner, you are responsible for the quality of your service. The service owner works with an agile, multi-disciplinary team to deliver a design-led approach from the start, bridging traditional disciplines and team structures to bring together virtual teams with a shared goal.

You will be required to work laterally across your organisation and assume collective responsibility for shared divisional and wider directorate priorities. Service Owners are empowered to make decisions on their services. You will belong to the Products and Delivery practice family and be expected to support the development of it.

At this level, you will:

• Make sure the necessary business processes are designed, developed, and followed in line with the organisation’s Digital Strategy.
• Establish and participate in the governance of the service, including acting as a point of escalation for the delivery teams.
• Build and flex the capacity and capability to deliver a service,
• Take the lead in ensuring policy makers and service delivery work together throughout the design, build and delivery of the service.
• Own or manage the budget and allocate funding to areas of the service based on your decisions about priorities.
• Communicate the benefits and performance of your service.
• Ultimately be responsible for the successful delivery and continuous improvement of the service.
• Contribute expertise to the Service Owner community

Your main responsibilities will include:

• Coach and lead teams in Agile and Lean practices, determining the right approach for the team or the project.
• You can think of new and innovative ways of working to achieve the right outcomes and build consensus with stakeholders for your proposed approach.
• You can act as a recognised expert and advocate the approaches proposed, continuously reflecting on the work of the team, and constructively challenging them to improve processes and delivery.
• You can demonstrate an advance understanding of design, technology and data principles and you can apply these to your service area.
• You can identify and implement solutions for assisted digital.
• You can identify the different digital, data and technology (DDaT) roles that are required to support your service and can apply knowledge to work with the staff in these roles.
• You can develop an Agile business case and own and iterate it throughout the product life cycle.
• You can develop benefits with others within the portfolio.
• You can understand the granularity of financial costs per sprint and the value delivered.
• You can apply experience in multiple parts of the product life cycle.
• You can recognise when it is right to move forward and when it is right to stop.
• You can recognise the appropriate deliverables and the right people to meet them.
• You can work with other Agile delivery operations throughout the product life cycle.
• You can plan and engage with the appropriate stakeholders at a particular stage in the project.
• You can keep abreast of industry best practice and can cascade ways of working.
• You can make operations efficient. You can act as the escalation point for major operational issues and champion operational management across the community
• You can work closely with leaders of operational delivery teams in digital, data and technology (DDaT).
• You can anticipate problems and defend against them at the right time.
• You can understand how the problem fits into the larger picture.
• You can articulate the problem and help others to do it.
• You can build problem-solving capabilities in others.
• You can demonstrate knowledge of the tools, terms and concepts used to deliver a product, and how they can be adapted and applied to distinct phases of delivery.
• You can develop a long-term vision and objectives.
• You can take a discerning and disciplined approach to focusing on what is important and most relevant.
• You can develop the capability of others.
• You can give direction on which tools or methods to use.
• You can demonstrate experience in meeting the needs of users across a variety of channels.
• You can bring insight and expertise in how user needs have changed over time to ensure they are met by the business.
• You can apply strategic thinking to provide the best service for the end user.

WHAT IMPACT WILL I HAVE? 

After a successful year you will have contributed to the delivery of flexible digital solutions that empower new ways of working, enabling collaboration across organisations and sectors.  

Person specification

COMPETENCIES 

• Communications & Engagement
• Leading Others
• Analysis & Use of Evidence
• Improving Performance

If invited to any interview or assessment the panel will be looking for evidence of how you meet the above competencies. More details on these are available in the

Person_Specification_Band_C Updated Aug23 (V2)

QUALIFICATIONS  

No formal qualifications are required for this role. We would love you to apply if you meet the following essential criteria. If you would like to chat first, please get in touch

ESSENTIAL CRITERIA

1. Proven experience in directing digital projects or programmes relating directly to Identity and Access Management using cloud platforms, developing long term vision and objectives and their articulation into credible business cases that align with the strategic direction and priorities of Scottish Government or another organisations as well as developing roadmaps and delivery plans on time and on budget through clear leadership and decision making with agile development teams.
2. You can provide multiple examples of leading agile teams through the distinct phases of a product lifecycle to deliver large-scale Identity and Access Management digital projects or programmes which have significant user requirements, business, and technical challenges and/or the need for cross-siloed thinking, maximising the opportunities offered by digital technology.
3. Proven ability to motivate self-organising agile teams, delegate decision making to the most effective level, and empower teams to deliver to the best of their abilities and managing the expectations of stakeholders with conflicting needs and demands, engaging with senior stakeholders, and developing a pipeline of customer adoption. You have excellent analytical skills to understand the problem space your service exists in, and can use these skills to set, communicate and build consensus around a vision for your service and its continuous improvement.
4. You have excellent communication skills which you can use to build successful relationships with senior stakeholders to ensure that decisions are understood and accepted by the organisation, to ensure delivery.

Benefits

Alongside your salary of £73,757, Scottish Government contributes £19,914 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

Sift and Interview dates TBC

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.