About the job

Job summary

APHA is a brilliant place to work where our people feel valued, have a voice and can be their authentic selves.  

We value difference and diversity, not only because we believe it is the right thing to do, but because it will help us be more innovative and make better decisions. 

Would you like an opportunity to help shape the future direction for the Field Services Team within the agency? 

Do you enjoy collaborating with a range of partners to deliver outcomes? 

Are you someone who can lead and manage change in a challenging and dynamic environment?  

If so, we are looking for a Service Developer to join our Field Delivery Team, and we would love to hear from you. 

Job description

The role of the Service Developer is to proactively work with the business Senior Management Team and wider team members to identify, develop and deliver sustainable working and reporting procedures across England Field Delivery (EFD). 

You will also be responsible for supporting governance processes and managing and delivering the agreed process changes into business-as-usual activities. 

You will be responsible for identifying and managing the impacts of wider changes being delivered across England Field Delivery teams. 

The Service Developer role will provide a bridge between project delivery and the business. 

The key focus of this role is to provide an overview of operational delivery activities within England Field and ensure processes and governance are in place to support an ‘end to end’ delivery approach, accountability, and engagement with the wider team. 

Candidates need to hold qualifications in Project Management or Lean Practitioner, or have demonstrable skills in these areas.

Responsibilities for the role will include but not be limited to: 

• Ensuring governance and controls are in place that drive engagement, meaningful communications, accurate and regular Management Information reporting and focussed forward planning across England Field Delivery (EFD). 
• Working with the Field Service Manager and the wider England Senior Leadership team, the post holder will provide national oversight of delivery activities and associated risk to ensure that there is a forward delivery plan, and that work is tracked, monitored and reported upon against this plan. 
• Supporting the development of engagement and communications plans to ensure that appropriate messages are delivered and that the wider teams feel fully informed of priorities, plans, changes, and news. 
• Responsible for managing initiatives throughout EFD utilising continuous improvement and lean working practices. The post holder will apply governance to processes and ensure work is tracked to indicate when they are completed by other members of EFD. 
• Lead on Business Service Development Activity across EFD and work with senior leaders to support delivery and implementation of the agreed outcomes and new ways of working. 
• Develop planning that drives engagement with key stakeholders across the wider management and field delivery teams ensuring products are fit for purpose and the rationale and benefits clearly communicated. 
• Ensure that processes are in place that ensure Operations Manual, Pathways and other areas where resource is required has governance in place that ensure accountability and timeliness is clear within the EFD. 
• Provide content for communications relating to EFD Development across your area of responsibility. 

This role will require travel to other office locations.

Person specification

We are looking for candidates who can demonstrate the following skills and experience:   

• Excellent planning and organisational skills. 
• Excellent communication skills with strong interpersonal and presentation skills to enable effective interaction with a wide range of colleagues and stakeholders. 
• Good negotiating, influencing, coaching, and networking skills. 
• Experience in use of MS Office systems. 
• Use of change, continuous improvement and project management tools and techniques. Has demonstrable experience of working in a Business Change role.
• Demonstrate strong understanding of project management tools and methodologies and associated experience of having used this expertise across a range of projects to deliver agreed outcomes within time and cost/ quality constraints.
• Work flexibly and sometimes under pressure to deliver a range of different areas of work simultaneously to required standards and timescales.
• Support colleagues in setting up and maintaining good governance and working level groups.
• Be composed and recover quickly from setbacks and be able to use a measured and considered approach to diffusing problem situations, making effective decisions, and taking a lead role to drive the project forward.
• Be able to understand how the phases of a project can lead to effective change and appreciate the ‘bigger picture’ organisational drivers behind them.
• Be accustomed to working in an environment of ambiguity and change, and you will be practiced in keeping abreast of developments in the business. 

Learning and Development

Everyone in APHA is supported to develop their skills and capabilities. When you join the Directorate, you will be welcomed into your new team through an induction programme that will provide you with helpful information on the civil service, our work and our policies. Your line manager will also work with you to establish your priorities for the year, developing a performance, learning and development plan tailored to you and your role.

In return for your dedication, we will support your ongoing personal development through appropriate training. Inclusion, support and the development of our people matter to us. We aim to support the career and personal wellbeing of everyone in APHA.

Benefits

Alongside your salary of £39,439, Animal and Plant Health Agency contributes £10,648 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills.

Application Process

As part of the application process, you will be asked to complete a CV, and a 750-word personal statement. 

Further details around what this will entail are listed on the application form. 

Sift

Should a large number of applications be received, an initial sift may be conducted using the personal statement only. Candidates who pass the initial sift may be progressed to a full sift or progressed straight to assessment/interview. 

Sift and interview dates to be confirmed. 

Interview

If successful at application stage, you will be invited to interview where you will be assessed on your experience, technical skills, behaviours, and strengths. 

A presentation or additional exercise may also be assessed. 

For the purposes of the selection process, the Lead Behaviour will be Leadership. 

Reserve List

A reserve list may be held for a period of 12 months from which further appointments can be made. 

Merit Lists

Where more than one location is advertised, candidates will be posted in merit order by location. You will be asked to state your location preference on your application.

Salary

New entrants are expected to start on the minimum of the pay band.

Location

As part of the pre-employment process for this post, successful candidate(s) will be locationable to agree a contractual workplace from those locations listed in this advert. The agreed contractual workplace is then the substantive and permanent place of work for the successful candidate(s)

Where the location is ‘National’ the successful appointee should discuss and agree an appropriate contractual location in line with both Defra’s location policy and site capacity, prior to proceeding with pre-employment processes.

Successful applicants currently employed by the hiring Defra organisation for this post may choose to remain in their current contractual location or may choose to change contractual location to one of those listed above. This should be discussed and agreed prior to proceeding with pre-employment processes.

The agreed amount of time spent at a workplace for this post will reflect the requirement for Civil Servants to spend at least 60% of their working time in an organisation workplace with the option to work the remaining time flexibly from home. Working time spent at a workplace may include time spent at other organisational locations including field-based operational locations, together with supplier, customer or partner locations. This is a non-contractual agreement which is consistent with common Civil Service expectations.

Travel costs to non-contractual workplaces will be subject to departmental travel and subsistence policies. Travel costs to contractual workplaces are the responsibility of the employee.

The successful candidate is required to carry out all their duties from a UK location, and cannot do so from an overseas location at any time.

Defra includes the core department, APHA, RPA, Cefas and VMD.

Visa Sponsorship Statement

Please take note that Defra does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.

Reasonable Adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

- Contact Government Recruitment Service via defrarecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

- Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Accessibility

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section. 

Criminal Record Check

If successful and transferring from another Government Department, a criminal record check maybe carried out.

 In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service/ Disclosure Scotland on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email Info@disclosurescotland.co.uk

Internal Fraud Database Check

Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.

All of these posts require the successful candidate to hold basic security clearance. Candidates posted to Weybridge may be subject to a higher level of clearance because of the security requirements for that location. Job offers to these posts are made on the basis of merit. Security vetting will only take place after the receipt of a job offer. 

NSV

For further information on National Security Vetting please visit the following page https://www.gov.uk/government/publications/demystifying-vetting

Please be aware the levels of national security clearance are changing which may impact on the level needed for this role by the time of appointment. All efforts will be made to keep candidates informed of any changes and what that will mean in terms of vetting criteria. For more information please See our vetting charter.

Loan and Fixed Term Appointments

Existing Civil Servants and applicants from accredited NDPBs are eligible to apply but will only be considered on loan basis (Civil Servants) or secondment (accredited NDPBs). Prior agreement to be released on a loan basis must be obtained before commencing the application process. In the case of Civil Servants, the terms of the loan will be agreed between the home and host department and the Civil Servant. This includes grade on return.

This is a Fixed-term Appointment as a Service Developer within the service delivery directorate because the post is time-limited due to a fixed funding period or as part of a specific project.

Your responsibilities will include those shown on the Responsibilities section of the advert. This post will therefore begin from the agreed start date and end on 31/03/2025.  

Childcare Vouchers

Any move to Defra from another employer will mean you can no longer access childcare vouchers. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.