About the job

Job summary

This is an exciting time for the Technology Department as it implements its new strategy that will transform how the organisation works including its cloud and security strategies as well as replacing some of the enterprise systems that are currently in use.

Reporting directly to the CIO Office, this role will have responsibility for the management of the service desk, infrastructure, and applications teams.  As Service Delivery Manager you will create a customer focussed service for colleagues in the UK and globally. 

Working with the CIO Office you will implement the technology vision and strategy for service management, providing strategic direction and leadership of service delivery and assuring supplier performance.  You will drive a culture that is responsive and focusses on continuous improvement.  You will work with subject matter experts to ensure that cyber security is prioritised, protecting the information and reputation of the organisation.

You will also be responsible for implementing a consistent approach to vendor management of IT suppliers across the organisation in partnership with colleagues in procurement.

You will ensure that the organisation understands the role of the team and what it has achieved by delivering appropriate monitoring and reporting.

Job description

Please refer to the job description.

Person specification

Please refer to the job description.

Benefits

• Flexible Working – We work to make flexibility a reality, and welcome conversations of flexible working from day one.
• Hybrid working.
• Annual Leave – You will get 25 days annual leave when you join, rising to 30 days after 5 years’ service plus you will get an additional 2.5 ‘Privilege Days’ each year.
• Generous Pension – We have a defined contribution pension scheme with a maximum employer contribution of 11% of the annual salary.
• Enhanced Parental and Family Leave Policies – – We provide enhanced family leave, offering up to 23 weeks paid leave for maternity and adoption for eligible employees.
• Commitment to Learning – We are committed to developing and supporting learning, and we have a wide internal L&D offer, with on the job learning opportunities, mentoring schemes, and formal training. We dedicate and provide a minimum of 5 days a year for employees to focus on their own learning.
• Bicycle Scheme loans.
• Eye Care Voucher.
• Staff discounts on VisitBritain Shops.

Things you need to know

Selection process details

­Create an account on https://visitbritain.ciphr-irecruit.com/Applicants/vacancy and complete an application with personal statement highlighting your suitability for the role and submit it.

The shortlisted candidates will be invited to attend an interview with the selection panel.

For more information on our interview process, please navigate to - https://www.visitbritain.org/careers 

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.