About the job

Job summary

Our reward package:

We’re looking for an exceptional Service Delivery Manager to help us make a difference to our planet. This is a generic campaign that we anticipate holding a reserve list as a result of, although we do have a vacancy in our Warnings and Guidance area of WIA which we are primarily looking to fill.

This will be a new and exciting role working between our newly formed Expert Weather Hub and Hazards squad.

As our Service Delivery Manager you will work a hybrid pattern and will be on site at Exeter HQ. Although nominally roles will be Exeter based, other locations will be considered in line with Services Remote Working guidelines. You can choose to work more frequently in our state-of-the-art office if you'd prefer.

Why join us?

The Met Office is accredited as a 'Great Place to Work UK 2023' and in addition has achieved a place on both the UK's 'Best Workplaces in Tech' and 'Best Workplaces for Women' lists.

We invest in our people to unlock their full potential. As our Service Delivery Manager, we will support you to develop and thrive to be the best you can be.  We champion positive physical and mental health in the workplace and are committed to being an inclusive organisation, providing a working culture that actively values an equal and diverse workforce. 

As our Service Delivery Manager, your starting salary will be £38838.00 and you will have opportunities to progress to £42434.00 over time. New joiners to the Met Office will start on the salary band minimum. Our 2022-25 pay award means the salary will increase to £41725.00 from 1st April 2024, and you will be able to progress towards £45257.00 over time.

Your total reward package is potentially worth up to £53,757 annually, which includes basic salary, potential corporate bonus and employer pension contributions.

Relocation Assistance may be available.

Your package includes:
- Outstanding Civil Service pension with an average employer contribution of 27%
- Flexible hours and homeworking
- Annual Leave starting at 27.5 days (plus Bank Holidays) rising to 32.5 days (plus Bank Holidays) after 5 years and option to buy or sell up to 5 days per year of annual leave
- Cycle to work scheme for the purchase of a bicycle and equipment to support healthy, low carbon travel
- Access to discounted shopping, inclusive of retail, leisure and lifestyle brands

Who we are:

We provide critical weather services and world-leading climate science to deliver extraordinary impact and benefit across the globe. Our work helps people make better decisions to stay safe and thrive. 

Together: 

• We’re a force for good - focusing on our environmental and social impact 
• We’re experts by nature - always learning and developing to do things better 
• We live and breathe it - putting our purpose at the heart of decision-making 
• We’re better together - understanding partnerships and inclusivity make us greater 
• We keep evolving - pushing boundaries to make tomorrow better for our customers 

Find out more about our values - https://bit.ly/3fokaRD

Job description

Job Purpose:

As our Service Delivery Manager, your key responsibilities are:

• Being responsible for the set up and production of all customer services and managing the day-to-day delivery of services to customers to meet business, compliance and timeliness requirements. This will include ensuring all appropriate documentation surrounding your designated services is provided and maintained.
• Being responsible for the overall quality of output from the meteorologists and implementing remedial actions to ensure a high standard of customer service is maintained.
• Contribute to the management of service incidents and problems when required, and implementing, executing and maintaining appropriate business continuity measures and documentation.
• Collaborating with cross-office teams and customers to identify, develop and/or improve services and manage the implementation into the operational environment. This will include realising efficiencies balanced against quality standards and where possible reducing production costs.
• Building and maintaining excellent customer relationships and representing Services and the Met Office at customer meetings, internally and externally. Ability to demonstrate our production capabilities to increase knowledge and understanding and to manage expectations.
• Assisting Senior Managers in implementing policy and corporate initiatives and acting as a role model for our brand values. Acting to support, manage and implement change in WIA, Services and the wider Met Office.

Dependent on which area you work, you may be required to undertake line management responsibilities.

Person specification

Essential Qualifications, Skills & Abilities:

1. Demonstrate through strong leadership skills excellent customer service focus, particularly with regards to the management of incidents and customer feedback.
2. We live and breathe it - Evidence of excellent organisational skills and the ability to manage a high workload and conflicting priorities, whilst ensuring excellent customer service delivery is maintained.
3. We’re experts by nature - Display a sound knowledge of weather impacts and meteorological services.
4. We’re Better Together - Evidence of developing and maintaining successful working relationships with customers and stakeholders.
5. We Keep Evolving - An awareness of the application of quality standards and evidence of finding ways to improve and evolve services provided to customers and stakeholders.
6. We’re Better Together - Excellent team-working, interpersonal and communication skills (both written and oral).

Benefits

Alongside your salary of £38,838, Met Office contributes £10,525 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

How to apply:

If you share our values, we’d love to hear from you. Apply below using your CV and a Cover Letter/Supporting Statement which evidences how you meet each of the essential criteria - we recommend candidates use the CARL (Context, Action, Result and Learning) method for presenting evidence of skills.

Closing date 15/01/2024 at 23:59 with interviews commencing from 29/01/2024. You will hear from us once the closing date has passed.

If successful, please note we are unable to offer expenses for travel to your normal place of work. This post is contractually aligned to Exeter HQ, please ask at interview if you would like extra clarity on how often this requirement is likely to be.

How we can help:

If you are considering applying and need support to do so, please contact us via careers@metoffice.gov.uk. You can request adjustments either within your application or by contacting us. Should you be offered an interview, please be aware there may be a selection exercise which could include a presentation, written test or a scenario-based activity. You can select in your application to be considered under the Disability Confident Scheme. To be invited to interview/assessment under this scheme, your application must meet the essential criteria for the role.

We understand that great minds don’t always think alike and as an equal opportunities employer we welcome applications from those with all protected characteristics. We recruit on merit, fairness, and open competition in line with the Civil Service Code.

We can only accept applications from those eligible to live and work in the UK - please refer to GOV.UK for information. We require Security clearance, for which you need to have resided in the UK for at least 3 of the last 5 years to be eligible. You will need to achieve full security clearance within your first 6 months with us.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.