About the job

Job summary

We have an excellent opportunity for a Service Delivery Lead to join our Service Delivery Directorate. 

Through your inspirational leadership, you will lead teams to deliver the service, driving a high-performance culture that meets the needs of our people, our customers, and our stakeholders. 

You will support the Head of Service in the delivery of organisational objectives through the successful development of our expert people, implementation of transformational change and the role modelling of HM Land Registry’s culture, values, and leadership behaviours. 

Job description

As a visible leader across HM Land Registry, you will be responsible for supporting change and creating an environment that supports and enables the development of people’s capabilities, talent management and succession planning in a range of disciplines/professions within and across service lines.

You will build leadership capability through coaching and providing support to Leaders to enhance their leadership skills, enabling them to lead through people to achieve improved performance outcomes at every level, whilst challenging their thinking to progress both performance and culture.

You work collaboratively with Heads of Service Delivery and Service Lead colleagues, across boundaries and with the other key leads in the Service Line to support the delivery of strategic priorities. You also have accountability for sustaining high performance to deliver against service standards; and can create a clear focus on delivering the best possible service for our customers. 

Working closely with your Service Improvement Lead, you identify and resolve service efficiencies, ensuring your leaders to deliver the expected benefits from Service Improvements and transformation initiatives and that they are fully realised.

For more information about the role, please see the attached candidate pack.

Person specification

To be successful in this role, you will have experience of leading a large team or teams; along with the management of complex operational delivery and have successfully led through others to deliver business service standards and KPIs.

You can analyse business insights and data and solve problems with significant business and people impacts, driving continuous improvement, seeking to achieve both effectiveness and consistency.

You have the proven ability to test, innovate and challenge existing procedures and practices and can influence peers and senior leaders to achieve desired results. Experience of coaching and developing others, successfully leading change initiatives is essential.

Benefits

Alongside your salary of £56,943, HM Land Registry contributes £15,374 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

To apply, please complete the online application form when prompted and include your qualifications, skills and work history. 

Please also complete the Personal Statement section (in no more than 1000 words) must be used to provide details of how you meet the essential experience criteria listed below:

• Successfully leading through others to deliver business service standards and KPIs.
• Influencing peers and senior leaders to achieve desired results.
• Experience of coaching and developing others.
• Ability to analyse business insights and data and solve problems with significant business and people impacts.

In the event of a high number of applications, we reserve the right to pre-sift on the leading essential experience criteria below:

• Successfully leading through others to deliver business service standards and KPIs.

If successful at the shortlisting stage, you will be invited to attend a virtual, blended interview including a pre-prepared presentation exercise which will be conducted as a video interview on Thursday 30 / Friday 30 May 2024.

The blended interview will assess the behaviours, key skills and experience listed in the Person Specification, as well as the strengths associated with the role. We want to hear your first, unrehearsed, natural response to strength questions, and so we don’t advertise which strengths are being tested.

Please review your application form before clicking ‘submit’ – once you have submitted, you will not be able to amend your application. Ensure your application form is received by the closing date for receipt of applications – this is 11:55pm on the advertised date.

HMLR is accredited to the Disability Confidence Scheme, which denotes organisations which have a positive attitude towards disabled people. Disabled applicants who meet the minimum essential criteria at the shortlisting stage are guaranteed an invitation to interview.

If you require the panel to consider a reasonable adjustment or there is anything else they would like the panel to take into consideration please notify us of this at application stage where possible or during the process as soon as it becomes a requirement.

Please note, the Civil Service values honesty and integrity and expect all candidates to abide by these principles. Please ensure all examples provided throughout the entire recruitment process are of your own experience. HM Land Registry take any incidences of cheating very seriously. Any detected instances of plagiarism or other forms of cheating, including the use of artificial intelligence, will be investigated and, if proven, the relevant applications will be withdrawn from the process.

If you would like further information about the use of your personal data, please click on the link below:

Job Applicant Personal Information

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.