About the job

Job summary

At Dstl we protect lives. We take innovative Science and Technology (S&T) and use it to keep the country safe. 

Dstl Digital provides a variety of business services which are diverse and complex in nature, and not all are standard in their support arrangements. To deliver great service experiences to our users, Digital aims to provide services to known and accepted service levels, meaning the details of the end-to-end operational support model should be designed up-front. This is essential to achieving standardisation, consistency and cost effectiveness in future. This opportunity will allow you to shape a growing capability within Dstl. You will influence the direction of our future operation in a unique and exciting setting which not only meets the day to day organisational needs for Dstl but responds to a growing portfolio of innovative Digital commitments as well.

We operate within an environment of continual change, with stringent compliance obligations and consequential risks related to sub-optimal performance. It is therefore essential that Dstl Digital can provide continuity of services in unforeseen circumstances.

As the Service Continuity Manager, you will be accountable for defining, maintaining and communicating the IT Service Continuity Management (ITSCM) policies and procedures.

Dstl recognises the importance of diversity and inclusion as people from diverse backgrounds bring fresh ideas. We are committed to building an inclusive working environment in which each employee fulfils their potential and maximises their contribution.

We particularly welcome female and ethnic minority applicants and those from the LGBTQI community, as they are under-represented within Dstl at these levels.

 

Job description

In this role you will:

• Define, maintaining and communicating the IT Service Continuity Management (ITSCM) policies and procedures.
• Produce the ITSCM strategy, working with key stakeholders and suppliers to ensure a joined-up and accepted strategy that meets business expectations.
• Provide guidance to service providers in fulfilling their ITSCM roles and responsibilities, ensuring they deliver the strategy and are tested for efficacy.
• Ensure end-to-end SLAs to business are met, as it relates to service continuity and disaster recovery planning.
• Co-ordinate any proposed improvement activities that span multiple service providers to ensure solutions and plans remain joined-up.
• Work closely with architecture, projects and suppliers to ensure that solutions (particularly new ones) make appropriate provision for continuity obligations.

Leadership

As a leader in Defence you will help shape, role model and bring to life the ‘One Defence’ mindset that will enable us to deliver our vision and strategic objectives. Your leadership style must be inspiring, confident and empowering. Working at every level of our organisation to break down silos, unite teams and create a culture that is trusting, collaborative, innovative, diverse and inclusive. Enabling us to deliver with pace and agility through the skills, commitment and empowerment of our employees and military colleagues.

 

Person specification

We are looking for someone who has:

• Experience of incident management
• Defining policies for disaster recover
• Define scope of IT responsibilities
• Define scope of business impact of each risk
• Plans and processes for each risk scenario
• Personnel and documentation requirements

Technical Skills

Processes the following technical skills, in accordance with the Government Digital Data and Technology (DDaT) Capability Framework:

• Asset and configuration management (working level)  
• Availability and capacity management,
• Change management
• Community collaboration
• Continual service improvement
• Continuity management,
• Incident management,
• Ownership and initiative,
• Problem management ,
• Service focus
• Service Management Framework knowledge
• Technical understanding
• User focus
• Risk management.

https://ddat-capability-framework.service.gov.uk/ 

Please see full job description at the bottom of the page 

Important Information

Our work in defence, security and intelligence requires our employees to be UK Nationals who are able to gain a high level of security clearance to undertake the projects we are involved in to protect us from security threats. For this reason, only UK Nationals will be able to apply for this role. If you are an international or dual-national candidate, and you think you have the skills we need, please consider applying to any of our government, security or defence partners.

This role will require full UK security clearance and you should have resided in the UK for the past 5 years. For some roles Developed Vetting will also be required, in this case you should have resided in the UK for the past 10 years.

 

Benefits

Alongside your salary of £44,667, Defence Science and Technology Laboratory contributes £12,060 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.We want you to have your best chance of success in our recruitment process, so If at any stage of the application process you would like help or assistance please contact the Dstl Recruitment Team dstlrecruitment@dstl.gov.uk and we will do all we can to support you.   

Sifting will take place week commencing the 5th February 2024 with interviews to be arranged from the 19th February 2024

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

Open to UK nationals only.

This job is not open to candidates who hold a dual nationality.

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.