About the job

Job summary

Ofgem works on behalf of energy consumers to ensure that every household and business in the UK can rely on a safe energy supply. As a Senior Technical Business Analyst, you’ll be working as part of a multi-disciplinary team. This is a fantastic opportunity to deploy your technical skills in a fast-paced environment and learn and develop new skills. Acting as the interface between key stakeholders and our teams you’ll be coordinating with our digital teams to analyse, define and document store user needs and identify future requirements for the organisation.   
  
As well as this you’ll support product owners in maintaining a healthy product backlog and collaborate with a full project team to enable effective and efficient product development that’s user-centric. Together, you’ll complete a detailed analysis of user journeys and translate these into ‘user stories’. These are used to scope and define users’ needs as well as technical requirements for the project team.  
  
With experience as a technical facilitator, you’ll be comfortable guiding groups through structured workshops. Your communication and interpersonal skills will be key to your success as you challenge the status quo and innovate new ways of working. Excellent at building relationships, you’ll work flexibly and collaboratively with a variety of product owners and colleagues. Your experience as a Technical Business Analyst in an AGILE/SCRUM team, paired with a firm understanding of translating business needs into technical requirements will ensure you thrive.   
  
Ofgem relies on having a workforce that reflects the society we serve, so we welcome candidates from all backgrounds, and especially those from underrepresented groups. While this is a full-time role, flexible working patterns and job shares are welcome. We will also support you with excellent training and development opportunities, plus a competitive benefits package. Within this role you will be part of our DDaT profession in which you will be supported throughout your career in professional and personal development with our People’s Programme and the opportunity to work flexibly across teams. 

Job description

We are building our digital capabilities to support our objective of providing best-in-class digital services to Ofgem, the energy regulator for Great Britain. Ofgem works to protect energy consumers, especially vulnerable people, by ensuring they are treated fairly and benefit from a cleaner, greener environment.

We require the skills of a Senior Technical Business Analyst to join our DDaT profession to help deliver exciting digital transformation initiatives and support ongoing critical business functions within Ofgem.

You will have a strategic mindset that allows you to analyse business problems and recognise opportunities to deliver business improvements. You will be fluent in discussing data ingestion, transformation and representation. You will be adept at conducting root cause analysis to get to the heart of any issue. You will be skilled at drawing out complex business needs through a variety of mediums and turning them into well-defined requirements for both technical and non-technical audiences.

You will be skilled in analysing IT system capabilities and can model technical requirements. You can work with other digital professionals to develop apps, identify functionality gaps, and assess the impact of software changes. You can formulate strong business cases using data driven insights to support your recommendations.

Key Responsibilities

• Strategic analysis, internal and external environment analysis, root cause analysis
• Business process modelling, analysing business needs, modelling system data
• Evaluating options, defining requirements, gap analysis and improving business processes
• Stakeholder analysis and management
• Requirements elicitation, workshopping, interviewing, prototyping
• Delivery of user-centric business solutions with agile working

Key Outputs and Deliverables

• Impact analysis of proposed work and prioritisation of work stack based on this.
• Comprehensive gap analyses based on assessment of existing business processes alongside detailed requirements for new processes
• Functional, non-functional, data and usability requirements and business rules, established with key business users.
• Requirements, modelled and documented, and translated to work items in the required structure for development teams to take forward.
• Acceptance criteria, defined with the Product Owner and SMEs.
• Options appraisals where analysis of work-flow leads to multiple possible strategies for facilitating business processes.
• Clear definitions of change scope, with identification and prioritisation of new requirements or change requests as they are raised throughout project.
• Support of business users and the testing team during user acceptance testing and rollout.
• Quality assurance and maintenance of key requirements documents & specifications.

 

 

Person specification

• Extensive experience in requirements analysis and process definition in a digital, data and technology environment. (LEAD)
• Experience visualising, modelling, and documenting business processes (LEAD)
• Experience in successfully managing and implementing change.
• Experience in identifying opportunities for business performance improvement.
• Strong stakeholder management skills, the ability to clarify needs and commitments through consultation and consideration of consequences while focusing on user and business needs.

Benefits

Alongside your salary of £45,614, OFGEM contributes £12,315 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

When you press the ‘Apply now’ button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.

You will then be asked to provide a 1250 word ‘personal statement’ evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your personal statement, how you meet each of the essential and desirable skills and capabilities.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.