About the job

Job summary

We are currently looking to recruit a Senior Service Manager to manage the Agency’s Service Design and Transition practise based at either our London, Leicester, Belfast, Bristol, Birmingham, Wakefield or Warrington sites.

The NCA Enterprise Services play a critical role in providing a range of DDaT functions for the Agency and other stakeholders. These functions cover a combination of professional enabling capabilities to support the business as well as a range of assurance operations over the quality of service, and acting as an intelligent broker of these services via our internal SIAM to the end business customer to achieve maximum value across different areas. We work closely with our supply chain to build strong collaborative working relationships in pursuit of the Agency’s strategic goals.

The Design of IT Services together with Acceptance into Service Transition activity is fundamental in delivering the Agencies key IT programmes including Transformation and Maintain and Improve. 

You will lead a team of Service Architects in Covering requirements, support structures, finance, security and ITSM Practise implementation as well as Demand Management and Resource and Financial planning.  

Working at all levels within the Agency but particularly with the Programme Delivery functions and IT Operations you will enhance and develop the Practise over the coming years.

Job description

Senior Service Manager – Service Design & Transition

We are currently looking to recruit a Senior Service Manager to manage the Agency’s Service Design and Transition practise based at either our London, Leicester, Belfast, Bristol, Birmingham, Wakefield or Warrington site.

The NCA Enterprise Services play a critical role in providing a range of DDaT functions for the Agency and other stakeholders. These functions cover a combination of professional enabling capabilities to support the business as well as a range of assurance operations over the quality of service, and acting as an intelligent broker of these services via our internal SIAM to the end business customer to achieve maximum value across different areas. We work closely with our supply chain to build strong collaborative working relationships in pursuit of the Agency’s strategic goals.

The Design of IT Services together with Acceptance into Service Transition activity is fundamental in delivering the Agencies key IT programmes including Transformation and Maintain and Improve.

You will lead a team of Service Architects in Covering requirements, support structures, finance, security and ITSM Practise implementation as well as Demand Management and Resource and Financial planning.  Working at all levels within the Agency but particularly with the Programme Delivery functions and IT Operations you will enhance.

For further details https://executive.global-resourcing.com/nca/ or to apply, please contact Callum Randle  NCA-SD@global-resourcing.com or 020 8253 1806. 

Person specification

Key responsibilities

You will need the following skills for this role, although the level of expertise for each will vary, depending on the role level:

• Service Management. You can work within a ITIL based Operating Model understanding how Services Components combine to create Value to the end user and how Services are Designed and Transitioned into the Live Environment.
• Strategic ownership. You can focus on outcomes, not solutions. You are bold and can develop ambitious visions and strategies. You know how to get the organisation and team to buy in. You can translate the vision into prioritised deliverable goals.

• DDaT perspective. You can demonstrate an understanding of user-centric design, technology and data perspectives. You understand the range of available technology choices and can make informed decisions based on user need and value for money. You understand the variety and complexities of digital contexts and can design services to meet them. You have knowledge of the wider digital economy and advances in technology.

• Risk Management. You are able to view Transition activity through multiple Risk lens to produce prioritised schedules of activity.  You are able to articulate the Risks in understanding the requirement thresholds in allowing a Service to go Live.

• Life-cycle perspective. You understand the different phases of product delivery and can contribute to, plan or run these. You are able to produce short, medium and long term forecasts to contribute to Business planning and financial forecasting.

• Experience of working within constraints. You understand and can work within given constraints (including but not limited to technology and policy, and regulatory, financial and legal constraints). You know how to challenge constraints that can be changed. You can ensure compliance against constraints by adapting products and services where needed.

• Owning the business case. Working closely with other teams, you can support the securing of funds for delivery through a business case and through delivering a good pitch in government. You can demonstrate financial and non-financial returns on investment (ROI) and strategic intent: you can take accountability for realisation of benefits.

• Problem ownership. You can understand and identify problems, analysing and helping to identify the appropriate solution. You can classify and prioritise problems, document their causes and implement remedies.

**To be considered, you will need to successfully complete SC Enhanced clearance before commencing the role and achieve DV clearance within the first 12 months in post.**

Benefits

Alongside your salary of £57,640, National Crime Agency contributes £15,562 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

If you wish to apply for this vacancy, you must submit your application by 23:55 on 8th January 2024.

For further information please visit https://executive.global-resourcing.com/nca/

Please submit your CV and Personal Statement to Callum Randle NCA-Product@global-resourcing.com.

Your application must include the following:

1. CV. 

2. A 1250 personal statement assessing the below criteria;

• Experience of Service Design
• Experience of Service Transition

Global Resourcing will conduct the initial longlisting based on the CV / Statement of Suitability before moving to Global Resourcing 'interviews' / shortlisting and then final NCA interviews.  All details of this process will be on the Global Resourcing website/microsite.

A presentation will be required at interview on Seeing the Big Picture and Leadership the details of which will be provided to those successful at shortlisting.

The following criteria is Desirable for the role: 

• COBIT / TOGAF
• ITIL Certification in Service Design and/or Transition

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.