About the job

Job summary

Homes England is looking for an experienced Senior Service Designer to help us design services that provide the best possible experience for our users while enabling the agency to achieve its aims. We’re looking for people who are passionate about fixing the housing market and making government work better for users. 

You would provide a pivotal role supporting our agile multi-disciplinary teams to use insights provided by user research to shape our digital products as part of multi channel services, putting the users at the heart of what we do.  Together, we'll transform the way that Homes England provides services to our colleagues, partners, and other end users.

Job description

If you’re passionate about simplifying services and want to be part of a new wave of service design in government, this is a chance to work on services that matter, with people who value design.

Key responsibilities

⦁ To work in or across multiple multi-disciplinary service teams to design and to end services, ensuring they contribute to the wider organisational objectives and strategic priorities

⦁ To use evidence to challenge assumptions, negotiate with senior stakeholders and rationalise design decisions

⦁ To set the strategic direction of multiple complex services

⦁ To design collaboratively and in the open, engaging all relevant stakeholders in the design process

Person specification

With a design related degree or comparable knowledge gained through working in the design profession, you will have experience designing effective end to end services with complex and interdependent user journeys. 

You will have experience of working at pace in agile multidisciplinary teams 

You will have the ability to explain sophisticated design ideas and concepts to specialists and non-specialists, using sketches and prototypes of design ideas, and be able to communicate effectively and negotiate with senior decision makers.

You will have experience of working with user researchers and the ability to understand and utilise user research to inform design.

You will have experience of  leading design workshops with colleagues from multiple disciplines and levels of seniority

You will be able to use design to reduce complexities in existing services, and when creating new ones

Benefits

Homes England is an executive non-departmental public body with its own terms and conditions, benefits and pension scheme. We are a government agency working in partnership with the private sector and want to employ and retain great people. In return we offer a range of excellent benefits, some of the key benefits include:

Holiday - Homes England offers all staff 33 days annual leave per year in addition to 8 statutory bank holidays.

Working Flexibly - At Homes England we have a strong culture of flexible working and encourage all employees to have a healthy work/life balance. We offer a wide range of potential working patterns, including part time, job share and compressed hours.

Health and Wellbeing - We offer health screening with Nuffield Proactive Health Clinics, a free Employee Assistance Programme which offers confidential support 24 hours a day, 7 days a week as well as access to Occupational Health.

Professional Development - At Homes England we are committed to your continued professional and personal development with learning as one of our core values. We pay for one job-related professional membership subscription per year for our employees.

We also offer an excellent range of family friendly benefits, for example, maternity, paternity, shared parental leave.

Things you need to know

Selection process details

How to apply?

To apply please follow the links to our careers page.

Security

Successful candidates must pass a disclosure and barring security check.

Selection process details

For more information on the role, please see the attached Job Description.

 

Successful applicants will be advised of the outcome of their application and interviews held as soon as practical after the closing date. Feedback will only be provided if you attend an interview or assessment. We would like to take this opportunity to thank you for your interest in this role and Homes England.

Please note – Homes England has a responsibility to ensure compliance with HMG Baseline Personnel Security Standard to address the potential problems of identity fraud, illegal working and deception generally. To ensure compliance we will carry out a pre-employment Personal Identity and Vetting Report through Experian to meet the standard and you will therefore be asked to provide certain information in order that the verification check can be carried out if you are successful in your application.

Homes England are an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates.  We are proud to be an equal opportunities employer that values and respects the people who work for us.  Our aim is to be an employer of choice, enabling everyone to reach their full potential.

Homes England is committed to protecting the privacy and security of your personal data. For further information please refer to our Privacy Notice which can be viewed here:

https://www.gov.uk/government/organisations/homes-england/about/personal-information-charter

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.

The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed disability confident interview scheme for candidates with disabilities who meet the minimum selection criteria.

Further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Name:  Recruitment Team

Email:  recruitmentinfo@homesengland.gov.uk

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission. The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.