About the job

Job summary

Ofgem works on behalf of energy consumers to ensure that every household and business in the UK can rely on a safe, affordable and environmentally sustainable energy supply. We are playing a vital part in accelerating the transition to Net Zero and a carbon neutral energy system – a goal that everyone wants to achieve

We are seeking a Senior Service Designer who will act as an expert practitioner in supporting the delivery of government schemes aimed at achieving policy outcomes that contribute to Net Zero. The ideal candidate will play a pivotal role, working in close collaboration with user-centred design colleagues and multidisciplinary digital delivery teams. As an influencer and mentor, the lead service designer will also help establish the service design practice within Ofgem, offering guidance, support, and mentorship to more junior designers.

In this role, you'll collaborate with Product Managers and Service Owners to develop design concepts and oversee their execution, leading projects of varying complexity. You'll support service design practices, contribute to the Ofgem User-Centred Design (UCD) community, and elevate service design understanding across the organisation. Your tasks include producing and maintaining design documents, guiding the design strategy for services, and ensuring smooth collaboration with cross-functional teams for effective project delivery. Additionally, you'll streamline UCD processes and facilitate a seamless transition to operational delivery.

Join us to be at the forefront of shaping the future of energy regulation and sustainability with newly created roles designed to enhance our in-house Service, User Design, and Interaction Design capabilities. As part of a wider network within Ofgem, you'll have the opportunity to work on high-profile Net Zero Projects, enjoying autonomy in your role while contributing to the development of the function and mentoring junior staff.

We offer extensive learning and development opportunities within the DDaT Profession, flexible hybrid working arrangements with one day a week remote work, and a friendly, collaborative environment. This is your chance to gain significant exposure to the GDS function and the energy sector, making a tangible impact on a carbon-neutral future.

At Ofgem, we pride ourselves on our inclusive culture that celebrates the diversity of our team, encouraging innovation and ensuring we effectively represent the interests of the consumers and communities we serve.

As part of this recruitment campaign we are hosting an open event on Thursday 2nd of May at 12.30pm - free to register here https://buytickets.at/ofgem/1230735

Job description

Ofgem works on behalf of energy consumers to ensure that every household and business in the UK can rely on a safe, affordable and environmentally sustainable energy supply. We are playing a vital part in accelerating the transition to Net Zero and a carbon neutral energy system – a goal that everyone wants to achieve.  

As a Senior Service Designer you will work as an expert practitioner to support the delivery of government schemes that deliver policy outcomes contributing to Net Zero. The successful candidate will work closely with user-centred design colleagues and multidisciplinary digital delivery teams. who influences and mentors others. The lead service designer will also support the establishment of service design practice in Ofgem, providing guidance, support and mentorship for more junior designers.  

 As a senior practitioner, you will:  

• work with Product Managers and Service Owners to develop design concepts 
• set direction and assure the quality of design delivery across teams 
• lead on multiple or highly complex services 

Key Responsibilities

• Support service design activities on projects across Delivery & Schemes
• Contribute to and work to service design best practice
• Participate in the development of Ofgem UCD community
• Support other UCD roles to have a better understanding of service design
• Support design leads to increase awareness and understanding of service design across Ofgem

Key Outputs and Deliverables

• Create an maintain design artefacts in projects, working with the multidisciplinary team and relevant stakeholders
• Set design direction for products and services, working closely with User Centred Design colleagues, Business Analysts and Project Manager
• Enable and support efficient handover to operations for delivery
• Support the service design lead and principal designer in the development of clear and efficient ways of working for User Centred Design

Person specification

Professional experience in service design (LEAD)

Professional experience of working with Interaction Design, Content Design and User Research (LEAD)

Ability to understand technical, business and user needs, and to communicate them simply

Proven ability to lead others to make good design decisions

Ability to prioritise and mitigate design constraints

Benefits

Alongside your salary of £45,614, OFGEM contributes £12,315 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

When you press the ‘Apply now’ button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.

You will then be asked to provide a 1250 word ‘personal statement’ evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your personal statement, how you meet each of the essential and desirable skills and capabilities.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.