About the job

Job summary

In DHSC, we are proud of our purpose – to enable everyone to live more independent, healthier lives for longer. To achieve this, and create a great place to work, we have four values: we are inclusive, we constantly improve, we challenge, and we are agile. If this sounds like an environment you’d like to work in, we’d love to hear from you.

The 45-strong DHSC Digital Transformation team works with the health and care system to realise the benefits of digital, data and technology, to deliver better end to end services for their users and for the professionals who provide them. Our role is more strategic - we don’t own specific live products or services but instead partner with policy and commissioning teams to deliver user centred, design-led change, and to act as a bridge between policy and digital delivery teams.

We support the Department and its arms' length bodies in a range of different ways - from providing rapid consultancy advice and digital training, to running full discoveries and alphas ourselves, and embedding team members in wider beta or live delivery teams. We champion standards, user-centred design and accessibility in everything that we do.

Job description

A senior service designer is an experienced designer who works with minimal support and can influence and mentor others.

At this role level, you will:

• work with service managers and programme directors to develop design concepts
• potentially have responsibility for complex services
• help set direction and embed good practice within teams
• make important decisions based on research and understand how this research impacts others

Person specification

Here at the Department for Health and Social Care senior service designers will:

• Work with policy teams to understand users’ experiences and needs, and design services used by patients and front-line staff in health and social care.
• Work mainly on the discovery and alpha (prototyping) phases of a project. Our team does not run and maintain live services.
• Peer review work by other health and social care organisations designing and delivering digital services.
• Provide ad-hoc advice to teams on service design.
• Advocate for a user-centred and whole service mindset across the organisation.
• Work in an agile way with various disciplines, including user researchers, product managers and technical architects.
• Support a service design community across the health and care system to share knowledge and increase the standard of digital delivery;
• Provide guidance, mentoring and training in service design across the team and arms-length body network.
• Run and lead design workshops, feedback sessions, training and reflective sessions with stakeholders and local organisations.

Key skills and experience required for the role  

The ideal candidate will have experience in: 

1. Selecting the right tools and methods to research and design an end-to-end service.  
2. Designing complex end-to-end services, whilst also considering the wider context and impacts of the service.  
3. Supporting difficult discussions within a team or with diverse senior stakeholders 
4. Working collaboratively in a group and actively networking with others 
5. Leading others to make good design decisions 
6. Sharing best practice and coaching others 
7. Using a variety of prototyping methods 

It is desirable, but not essential candidates have: 

1. Degree level qualification or equivalent work experience or training in design (such as service design, human-computer interaction or product design) 
2. Experience creating prototypes 
3. Experience in the health and care sector  

Please apply if think you are a good fit for the role, even if you do not meet all the above criteria. 

Your normal place of work will be your contractual primary workplace, usually either London or Leeds.  Within DHSC we offer non-contractual hybrid working. The expectation at present is a minimum of 60% of your working time spent in the office, enabling in person interaction and collaboration and enhancing team working, learning, and support. 

You will be asked to express a location preference during the application process. Please be aware that this role can only be worked in the UK and not overseas and some travel may be required across the DHSC estate. 

Opportunities for some working from home may be available; other flexible working options may be discussed with the hiring manager in line with individual circumstances and business need. 

There are a limited number of DHSC colleagues who have existing agreed homeworking contracts resulting from Our Future Estate Programme 2023-2024. Colleagues covered by these arrangements are eligible to apply for this role whilst continuing their agreed existing home working arrangement. Occasional travel to DHSC offices or other locations may still be required according to business need. Travel and subsistence will be provided in line with the pre-agreed homeworker arrangements.

Benefits

Alongside your salary of £53,116, Department of Health and Social Care contributes £14,341 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

Sift date: W/C 20/05/2024

Interview date: expected W/C 03/06/2024

Interview location: By video. Further details will be released to candidates who are successful at sift. 

The available interview slots will be released with the sift scores. 

Applications will be sifted on CV and Statement of Suitability.

Please use your CV to set out your career history, highlighting specific responsibilities and achievements that are relevant for this role. These can be found in the ‘key skills and experience required for the role’ section of the advert.

Please use your statement of suitability to (in no more than 750 words) outline how you meet the key skills and experience required for the role as set out in the job advert.

An initial sift based on CV and Statement of Suitability may be held if a large number of applications are received. Candidates who pass the initial sift may be progressed to a full sift or progressed straight to assessment/interview.

At interview candidates will be assessed on Behaviours and Technical Skills.

Candidates will be asked to give a presentation which will assess a technical skill: User Focus. Details of the presentation question will be issued to candidates with the release of the sift scores.

The interview will commence with a task intended to show your technical skills around User focus at ‘expert’ level.

To find out more about working in the department please visit our page on the Civil Service Careers Website here and to find out more information on how to apply visit the Civil Service Careers Website here 

Please be aware that some travel may be required across the DHSC estate. 

Please note that applicants will require BPSS clearance.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Further Information

A reserve list may be held for a period of 12 months from which further appointments can be made.

Any move to DHSC from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk

If successful and transferring from another Government Department a criminal record check may be carried out.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.

However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

New entrants are expected to join on the minimum of the pay band.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. 

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

This role is being advertised on a permanent basis. If preferable, Loan or Secondment options will also be available for existing Civil Servants (Loan) and applicants from accredited NDPBs or any other employer (Secondment). Prior agreement to be released on a loan basis must be obtained before commencing the application process. In the case of Civil Servants, the terms of the loan will be agreed between the home and host department and the Civil Servant. This includes grade on return.

Reasonable Adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes. 

If you need a change to be made so that you can make your application, you should: 

Contact Government Recruitment Service via dhscrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs. 

Complete the ‘Assistance required’ section in the ‘Additional requirements’ page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Terms and Conditions

Candidates should note that DHSC’s Terms and Conditions of employment changed from 1 October 2013. It is the candidate’s responsibility to ensure they are aware of the terms and conditions they will adopt should they be successful. 

New Entrants to the Civil Service

New entrants appointed in grades AA to G6 will receive DHSC’s modernised terms and conditions:

• Annual Leave: 25 days on entry rising by one day for each completed year of service to a maximum of 30 days and pro-rata for part-time staff
• Privilege Leave: 1 day - for the King’s birthday
• Hours of Work: 37 hours (net) per week for full time staff in all geographical locations, including London and pro rata for part-time staff
• Occupational Sick Pay (OSP): one month full pay/one month half pay on entry, rising by one month for each completed year of service to a maximum of five months’ full pay and five months’ half pay
• Mobility: Mobility clause in contracts allow staff to be mobile across the Civil Service
• Probation: 6 month probation period

Existing Civil Service staff transferring from another Government department, on either level transfer or promotion

All staff moving to DHSC will transfer onto DHSC’s modernised terms and conditions (as outlined above). 

Existing DHSC staff, appointed on either level transfer or promotion

If DHSC’s modernised terms and conditions are already held, the employee will retain those terms and conditions. If DHSC’s pre-modernised terms and conditions are held, the employee will transfer onto DHSC’s modernised terms and conditions (as outlined above).

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.