About the job

Job summary

At DSIT, we’re all about cementing the UK’s position as a Science and Tech superpower. Our mission is driving stronger growth, better jobs and bold discoveries. We’re the Department investing in today to secure future economic growth.

To help us get there, our Science and Technology Framework lays out the roadmap for everything we do, giving us a clear plan up to 2030.  Together with stakeholders from across government and the SciTech sector we are: 

• Backing UK science, technology and innovation, boosting investment in our most exciting technologies and sectors of the future, to grow the economy and create high paid-jobs.
• Tackling global challenges through international influence and partnerships to secure our future and security.
• Improving lives by championing responsible innovation in the digital economy and public services

We want DSIT to be the best place to work in government and central to this is our set of core values – think big, value people, create connections, cultivate curiosity. We created these together in our first months as a department and they guide how we work: helping us make decisions, informing our behaviour and interactions.  

From delivering the Online Safety Act 2023 and hosting the world’s first inaugural AI Safety Summit to boosting investment in R&D and Life Sciences, we have already achieved so much since we were created. But this is only the beginning and being a department for innovation, we’re excited to see what the future holds.

Our Inclusive Environment

We offer flexible working benefits, employee well-being support and a great pension. We are enormously proud to be a Disability Confident Leader employer. We support candidates with adjustments throughout our recruitment process. Information about disability confidence and just some examples of the adjustments that you can request can be found in the reasonable adjustment section below.

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.

Find Out More

We regularly run events where you can find out more about the department and tips for the application and interview process. You can sign up for upcoming events here: https://buytickets.at/departmentforsciencetechnologyandinnovation/1025519

You can also follow our LinkedIn Page: https://www.linkedin.com/showcase/dsitcareers/

Job description

The Matrix Programme is a transformation initiative involving 9 Departments (listed at end). It is a unique cross-government collaboration that will unlock simpler, better, and more joined up working by bringing together the systems, processes, and ways of working for key government functions such as HR, Finance or Procurement, commonly known as Shared Services.​

The Programme is part of the Shared Services Team, a fantastic team passionate about improving the existing shared services experience for DSIT and its partners whilst working to deliver the strategic objectives of the new Government Shared Services Strategy


We will deliver the Government's three overarching objectives for shared services:​

1. Better experience for all users - intuitive systems that are easy to use and mobile-enabled.​

2. Efficiency and value for money - better systems and services which support productivity and seek to reduce costs.​

3. Standardised processes and data - support interoperability, making it easier to understand and compare corporate data. ​

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Departments forming the Matrix Programme: Cabinet Office (CO), Department for Science Innovation and Technology (DSIT), Department for Culture Media and Sport (DCMS), Department for Business Trade (DBT), Department of Energy Security and Net Zero (DESNZ), Department for Education (DfE), Department for Health and Social Care (DHSC), Attorney’s General Office (AGO) and His Majesty's Treasury (HMT).

Person specification

We are looking for an experienced service designer to join the Matrix Service implementation team to lead development of end-to-end service design. This is one of a number of roles that will be responsible for designing either Core HR Services, Core Finance Services, Enabling Services, or Additional services on behalf of the Matrix Programme and the 9 cluster departments. This is an exciting opportunity to work with a wide range of stakeholders, consultants and technical specialists to implement user centred shared services for HR, Finance, Payroll & Procurement, enabled by new cloud-based technology.​


As the team scales, this role will take responsibility for parts of the service catalogue areas described above, working hand in hand with the product owner and business architect to lead development of the end-to-end service design as we move into the detail design and build phase of the programme. This will involve:​

Develop detailed plans from the Service Catalogue & Service Management Taxonomy​

Provide direct assistance & advice to the DDL for Service Implementation on the mobilisation of Service Design, Content Design, User Research & Business Architect capability, building a multi-disciplinary team empowered to solve end-to-end business problems.​

Work alongside the Target Operating Model Partner to support development of the Target Operating Model for future Matrix Services, ensuring an end-to-end mindset is applied and a user centred approach is taken.​

Build relationships with the product management team to join the dots across technology and service, and embed a positive team culture and ways of working ready for detailed design with the systems integrator​

Work with the Service Design Lead and Change Lead to build relationships with relevant departmental stakeholders.​

Drive engagement through simple and intuitive products, bringing design to life to support approval of design decisions as per the Matrix Governance Structure; including working groups and director level forums.​

Attending SI workshops to ensure the needs of the business, users and the shared service provider are understood, facilitating difficult conversations when required to solve problems and approve design decisions​

Make recommendations based on risk, complexity and constraints​

Translate decisions into products to help teams to visualise outcomes, prioritise work and adhere to agreed minimum viable product, priorities and scope.​

Understand how systems will enable multiple services in the simplest way​

Take a strategic approach to service design to ensure it meets the service vision and aligns to the TOM, applying strategic thinking to provide the best service for the end user

Skills and Experience

Required: ​

The ability to distil complex information or multiple ideas/methodologies into one clear direction for the team​

Experience partnering with and managing external suppliers and consultants to deliver outcomes​

Proven experience in influencing, changing and impacting critical decisions with both internal and external stakeholders.​

Experience in engaging, motivating, and mentoring colleagues, acting as a role model to inspire and empower others.​

Shared Service, HR or Finance Service experience desirable

Benefits

Alongside your salary of £52,320, Department for Science, Innovation & Technology contributes £14,126 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

As part of the application process you will be asked to complete a CV, behavioural statements and a personal statement. Further details around what this will entail are listed on the application form.

Please use your personal statement (in no more than 500 words) to address the essential criteria.

Please note - the CV incorporated into the application form is for information purposes only and will not be scored.

Applications will be sifted on behavioural statements and personal statement.

In the event of a large number of applicants, applications will be sifted on the lead behaviour statement (Seeing the Big Picture).

Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to assessment/interview.

The interview will consist of behaviour questions.

Sift and interview dates

Expected Timeline subject to change

Sift dates: w/c 05/08/2024

Interview dates: w/c 12/08/2024

Interview Location: MS Teams.

Candidates are asked to note the above timetable, exercising flexibility through the recruitment and selection process.

Further Information

Reasonable Adjustment

We are proud to be a disability confident leader and we welcome applications from disabled candidates and candidates with long-term conditions.

We fully support adjustments throughout our recruitment process and we encourage candidates to discuss their adjustment needs by emailing the job contact which can be found under the contact point for applicants section.

We do not have an exhaustive list of adjustments that we support but just some examples include additional time to complete your application form, behaviour questions up to 72 hours prior to interview and having extra time at interview.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

If successful and transferring from another Government Department a criminal record check may be carried out.

New entrants are expected to join on the minimum of the pay band.

A location based reserve list of successful candidates will be kept for 12 months. Should another role become available within that period you may be offered this position.

Please note terms and conditions are attached. Please take time to read the document to determine how these may affect you.

Any move to the Department for Science, Innovation and Technology from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility https://www.childcarechoices.gov.uk

DSIT does not normally offer full home working (i.e. working at home); but we do offer a variety of flexible working options (including occasionally working from home). 

DSIT cannot offer Visa sponsorship to candidates through this campaign. DSIT holds a Visa sponsorship licence but this can only be used for certain roles and this campaign does not qualify.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service /Disclosure Scotland/Access NI on your behalf.

However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading. 

For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email Info@disclosurescotland.co.uk 

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. 

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

Feedback

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.