About the job

Job summary

Would you like to help to define the vision and outcomes for products, services and programmes, shaping strategy and influencing long-lasting change for the Crown Commercial Services' digital landscape and helps us achieve our strategic goals?

Job Summary

As a Senior Service Designer, you will work with a wide range of colleagues to develop and optimise complex CCS services. You will help set the direction, embed good practice, make evidence-based decisions, demonstrate an understanding of the full end-to-end journey and drive service improvements that bring value for CCS users.

Team Summary

User-centred design (UCD) is about putting users’ needs first in how we design services: we research, design and test for a customer-first approach. It is integral to making government work better for users, and reducing waste in government. Our team leads the professions covering User Researcher, Service and Interaction Design.

Job description

• Lead on design concepts and service blueprints that help define the customer journey and articulate the vision for end-to-end services.

• Identify opportunities and analyse user needs and business objectives across highly complex services to build design solutions that fulfil user and business needs.

• Help to define vision and outcomes for products, services and programmes, shaping strategy and influencing long-lasting change.

• Support the Head of User-Centred Design with the development and implementation of a best practice UCD strategy. 

• Lead on design workshops and design sprints with the team, senior stakeholders and users.

• Collaborate with multidisciplinary teams, effective management of stakeholders and facilitate discussions at a senior level.

• Rapidly design and test digital prototypes with service users.

• Drive awareness of service performance through data and influence the implementation of evidence-based improvements.

• Take the lead in advocating for best practice and inclusive user-centred design across the organisation, and when working with third parties.

• Ensure all services and platforms meet with Government Design Services standards, and follow relevant government functional standards and other related requirements and guidance, in particular https://www.gov.uk/government/publications/government-functional-standard-govs-005-digital

Person specification

Essential criteria (to be assessed at application stage):

• Have good experience in designing end-to-end public services and navigating complex policy and operational areas.

• You are expected to have supported a team to effectively deliver change. 

• Have created, facilitated, delivered and embedded appropriate approaches to service design.

• Have mentored multidisciplinary teams to follow a user-centred approach in order to deliver high quality products and services.

• Know what good public services look like and how to design and prototype them in an inclusive, accessible way.

Desirable criteria :

• You have experience and/ or an understanding of working in highly regulated environments.

• You understand security, accessibility, version control and hosting.

• You have experience designing at scale.

In the event of a high number of quality applications, desirable will be used as a second sift

Benefits

Alongside your salary of £56,031, Crown Commercial Service contributes £15,632 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Technical skills.

election Process

Candidates who are successful at sift will be contacted as soon as possible following the closing date and advised of the interview process in more detail. The sift will commence WC 16th July and interviews will be heldeither at one of our offices or via video with interview times and dates to be confirmed. (Subject to change)

To find out more about our recruitment process please click here

Please note: Applicants can make use of artificial intelligence but the information presented at application must be factual.

A reserve list may be held for up to 6 months, which the Civil Service may use to fill future suitably similar vacancies across government for candidates who are considered appointable following interview. Should you be placed on a reserve list and want to be removed please contact recruitment@crowncommercial.gov.uk.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.