About the job

Job summary

This position is based nationally

Job description

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

Senior Service Asset & Configuration (SACM) Lead

Vacancy number: 83032

Location: National*

Closing Date: 22nd January

Interviews: W/C 5th February

Grade: G7

(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)

Salary: London: £58847 - £66670 (which may include an allowance of up to £4828). National: £54358 - £61585 (which may include an allowance of up to £2517).

Working pattern: Full-time, part-time, flexible working, job share

Contract Type: Permanent

*We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP

The Role

We’re recruiting for a Senior Service Asset & Configuration (SACM) Lead here at Justice Digital, to be part of our warm and collaborative Service Operations team.

The SACM Lead is responsible for the governance and assurance of all IT assets across the MoJ estate, to ensure that the quality of the data is correct and maintained throughout their lifecycle.  They are responsible for establishing and operating a governance framework for SACM, including integrating and coordinating the work of all suppliers involved. Additionally, they assure the quality of all supplier work undertaken as part of the SACM process.

To help picture your life at MoJ Justice Digital please take a look at our blog and our Justice Digital strategy 2025

Key Responsibilities:

• Creation, implementation and improvement of Service Asset & Configuration Management (SACM), process, tooling and governance.
• Foster internal & external relationships to support the strategy and vision for Service Asset & Configuration Management across all areas of the MoJ.
• Provide assurance over the quality of SACM, negotiating appropriate resolution of issues directly with internal and external stakeholders.
• Interface with the appropriate service management processes to support SACM deliverables.
• Provide KPI/Metric information and standardized reporting on a scheduled basis together with unscheduled reporting demanded by management.
• Management of SACM Team, inspire and motivate team to deliver service excellence, coaching and developing individuals to the best of their ability.
• Provide regular feedback to the Senior Leadership team on efficiency of Processes and Procedures.
• Support verification and audit activities of Configuration Management Database (CMDB) content to confirm hardware assets with actual inventory, addressing any identified risks.
• Financial Management of any allocated budget.
• Take part in other ITSM processes, or as required perform as a backup to maintain operational activities.
• Assess and monitor CSI activities to drive forward benefits including VFM opportunities.
• Representing the department at key stakeholder meetings
• Engage with major projects and programmes to assure that SACM requirements are factored into its design & delivery.
• Provide key input and technical support for new integrations into ServiceNow and discovery to support CMDB maturity.

If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!

Benefits

• 37 hours per week and flexible working options including working from home, working part-time, job sharing, or working compressed hours.
• We are committed to nurturing our staff and provide lots of training and development opportunities with learning platforms such as: Linux Academy, O’Reilly, Pluralsight, Microsoft Learning, Civil Service Learning, GDS Academy, etc.
• 10% dedicated time to learning and development with a budget of £1000 a year per person
• Generous civil service pension based on defined benefit scheme, with employer contributions of 26-30% depending on salary.
• 25 days leave (plus bank holidays) and 1 privilege day usually taken around the Kings’ birthday. 5 additional days of leave once you have reached 5 years of service.
• Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!
• Wellbeing support including access to the Calm app.
• Nurturing professional and interpersonal networks including those for Carers & Childcare, Gender Equality, PROUD and SPIRIT
• Bike loans up to £2500 and secure bike parking (subject to availability and location)
• Season ticket loans, childcare vouchers and eye-care vouchers.
• 5 days volunteering paid leave.
• Free membership to BCS, the Chartered Institute for IT.
• Some offices may have a subsidised onsite Gym.

Person Specification

Essential

• Service management framework knowledge - You have demonstrable previous experience within Service Management and / or have obtained a relevant qualification relating to this framework.
• Asset and configuration management - You can manage configuration items, related information, service compliance and risks.
• Relationship management - You can influence stakeholders and manage relationships effectively. You can build long-term strategic relationships. You can facilitate and deliver business outcomes.
• Ownership and initiative - You can take accountability of issues that occur and be proactive in searching for potential problems. You know how to achieve excellent user outcomes.
• User focus - You can give direction on which tools or methods to use. You can demonstrate experience in meeting the needs of users across a variety of channels. You can bring insight and expertise in how user needs have changed over time to ensure they’re met by the business. You can apply strategic thinking to provide the best service for the end user.
• Service Reporting - You can leverage your data analytics skills to enhance business performance.

Willingness to be assessed against the requirements for SC clearance.

We welcome the unique contribution diverse applicants bring and do not discriminate on the basis of culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor.

Our values are Purpose, Humanity Openness and Together. Find out more here about how we celebrate diversity and an inclusive culture in our workplace.

Person specification

Please refer to Job Description

Benefits

Alongside your salary of £54,358, Ministry of Justice contributes £15,165 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

How to Apply

Candidates must submit a CV (of no more than 2 pages of A4) and statement of suitability (of up to 500 words) which describes how you meet the requirements set out in the Person Specification above. Candidates who do not submit both a CV and a separate statement of suitability will not be invited to interview.

Please focus your statement of suitability towards the following essential criteria which are being assessed as part of the sift stage -

• Service management framework knowledge - You have demonstrable previous experience within Service Management and / or have obtained a relevant qualification relating to this framework.
• Asset and configuration management - You can manage configuration items, related information, service compliance and risks.
• Ownership and initiative - You can take accountability of issues that occur and be proactive in searching for potential problems. You know how to achieve excellent user outcomes.

In Justice Digital, we recruit using a combination of the Digital, Data and Technology Capability and Success Profiles Frameworks. We will assess your Experience the following Behaviours during the assessment process:

• Working Together
• Making Effective Decisions
• Seeing the Bigger Picture

Your application will be reviewed against the Person Specification above by a diverse panel.

Successful candidates who meet the required standard will then be invited to a 1-hour panel interview held via video conference.

Should we receive a high volume of applications, a pre-sift based on the following criteria will be conducted prior to the sift -

• Service management framework knowledge - You have demonstrable previous experience within Service Management and / or have obtained a relevant qualification relating to this framework.

Should you be unsuccessful in the role that you have applied for, but demonstrated the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and potentially offer you the position without the need for a further application.

A reserve list may be held for a period of up to 12 months from which further appointments may be made.

Terms & Conditions

Please review our Terms & Conditions which set out the way we recruit and provide further information related to the role and salary arrangements.

If you have any questions please feel free to contact recruitment@digital.justice.gov.uk

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.