About the job

Job summary

At Ofgem we advocate for energy consumers and safeguard the delivery of a reliable and environmentally sustainable energy provision for UK residences and enterprises. Join us in fostering a collective commitment towards a sustainable future.

We are seeking a Senior Salesforce Test Engineer to help drive the digitalisation of Ofgem so it is a smart regulator fit for future energy.

In this role, you'll be part of the CRM Technical Lead team within the Center of Excellence (CoE), focusing on implementing the new xRM/CRM project. With Salesforce as the chosen tool, you'll primarily engage with this technology. Collaborating closely with the CRM Technical Lead, CRM Product Owner, Salesforce Administrators, and end users, your key responsibility is to ensure robust design, delivery, and reporting of critical testing/QA components in coordination with Business Analysts.

In this role, your primary responsibilities involve the composition, debugging, and testing of Salesforce configurations. Collaborating closely with the CRM Technical Lead, you play a crucial role in devising effective strategies, test plans, and schedules.

Detailed test cases and specifications are meticulously documented and achieved through collaboration with Senior Salesforce Administrators and Business Analysts to ensure a comprehensive understanding of functional and non-functional requirements.

You will also be responsible for analysing test results, logging defects, reporting bugs and aiding in the troubleshooting of root causes. Additionally, you will actively engage with leaders in the digital, data, and technology domains, championing a commitment to quality. In addition, you will conduct post-release/ post-implementation testing, work with cross-functional teams to ensure quality throughout the SDLC and Work collaboratively with leads across the digital, data and technology professions to champion quality.

Ofgem provides adaptable work arrangements, facilitating a seamless integration of professional and personal obligations. Ofgem actively fosters an inclusive environment that values, reinforces, and celebrates the diverse perspectives and backgrounds within our workforce.

Join Ofgem and contribute to influencing the course of energy regulation and sustainability. Apply now to be part of a dynamic team committed to creating a positive impact on the future

Job description

Help drive the digitalisation of Ofgem so it is a smart regulator fit for a future energy sector that is digitalising and utilising new technologies and operating models.  With such change underway and on the way, it has never been more necessary for Ofgem to transform into a digital regulator and ensure consumers maximise the benefits from a rapidly changing energy market.

This role will be attached to the CRM Technical Lead team (CoE), where you will work in the new xRM/CRM project implementation. The tool chosen to deliver the xRM Project is Salesforce, so most of your time you will be working on that technology.

Supporting the CRM Technical Lead you will play a pivotal in ensuring that key testing/QA deliverables have been robustly designed, delivered and reported.

You will work closely with the CRM Technical Lead, CRM Product Owner, Senior Salesforce Administrators and end users to reach a common understanding and collaborate very closely with Business Analysts to make sure the required functional and non-functional test are documented and delivered.

Key Responsibilities

Responsible for writing, debugging and testing Salesforce configurations. At this level, you will:

• Collaborate with CRM Technical Lead to develop effective strategies, test plans, test cases/specifications and schedules.
• Document detailed test cases/specifications by work closely with Senior Salesforce Administrators and Business Analysts to reach a common understanding of functional/non-functional requirements and the level of test coverage required
• Carry out functional, non-functional and regression testing, ensuring it performs in line with the test specification.
• Analyse results of the test cases, Log defects and report bugs and errors and help troubleshoot the root causes.
• Conduct post-release/ post-implementation testing
• Work with cross-functional teams to ensure quality throughout the SDLC
• Work closely with leads across the digital, data and technology profession to champion quality

Key Outputs and Deliverables

• Documentation of test cases/specifications
• Document Functional and non-functional testing results
• Define the most appropriate tests templates and scripts
• Testing/QA Reporting at Multiple stages of the SDLC

Person specification

• Experience assuring quality of test cases/specifications, documentation of the test results and risk analysis/assessment (LEAD)
• Proven experience in Salesforce testing and Salesforce best practices (LEAD)
• Proven experience in writing functional and non-functional tests/specifications
• Experience in identifying potential risks through testing and proactively recommend test actions.
• Experience of using automated testing tools/platforms
• Strong knowledge of Salesforce platforms: Salesforce Lightning, Service Cloud, Experience Cloud

Benefits

Alongside your salary of £48,331, OFGEM contributes £12,315 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

When you press the ‘Apply now’ button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.

You will then be asked to answer 3 Technical Questions evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within these answers how you meet each of the essential and desirable skills and capabilities.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.