About the job

Job summary

At Ofgem, we are at the forefront of delivering a safe, affordable, and environmentally sustainable energy supply to every household and business in the UK. We are playing a pivotal role in accelerating the transition to Net Zero and a carbon-neutral energy system - a universally shared goal. As we embark on this exciting journey, we are seeking a Senior Salesforce Business Analyst to join our team and play a crucial role in this transformation.

This is not just another implementation. This is a greenfield implementation, a unique opportunity to be part of a project that will shape the future of energy regulation in the UK. Your work will directly contribute to making Ofgem more efficient, impacting the energy industry and benefiting everyone across the United Kingdom.

In this role, you will be the bridge between our current processes and the future we envision. You will analyse our current processes, outline the future processes in a document, and ensure that the Salesforce development work is in line with these outlined processes. You will also be responsible for documenting stakeholder analysis, current state analysis, gap analysis, and user acceptance test plans.

One of your key responsibilities will be to elicit and document user stories that capture the needs and goals of our users. You will translate these user stories into requirements. A strong background in Salesforce is desired as you will ensure that these requirements are met through the Salesforce implementation work. Prior experience with Salesforce will be a significant advantage in this role.

At Ofgem, we offer incredible flexible working practices, enabling you to manage your work/life balance successfully. We also offer fantastic benefits such as a generous holiday allowance, hybrid working, and competitive pension. You will be joining a large and dynamic team that is being built with a focus on collaboration and innovation. We have a great culture here at Ofgem, and you will be working with an approachable and friendly team who are there to support you in your role.

If you are excited about this opportunity and feel that your attention to detail and experience, make you the ideal candidate for this role, then we want to hear from you. Join us in making a difference!

Job description

➢ To understand and map the current processes at Ofgem and design the to-be processes to be built in Salesforce.

➢ To elicit and document user stories and requirements from stakeholders, ensuring they align with business objectives and Salesforce capabilities.

➢ To gather and validate business requirements, ensuring that the Salesforce implementation work aligns with these requirements.

➢ To document stakeholder analysis, current state analysis, gap analysis, and user acceptance test plans.

➢ To work closely with both the business and technical development teams to ensure the successful delivery of Salesforce for Ofgem.

 

Key Responsibilities

• Collaborate with Ofgem teams to understand their current processes and requirements.
• Design and map the to-be processes to be built in Salesforce.
• Document stakeholder analysis, current state analysis, gap analysis, and user acceptance test plans.
• Assist the technical team in shaping data structures and designing digital architecture.
• Validate the Salesforce development work against business requirements.
• Work closely with both the business and technical development teams to ensure the successful delivery of Salesforce for Ofgem.

Key Outputs and Deliverables

• Efficiently mapped to-be processes to be built in Salesforce.
• A backlog of well-defined and prioritized user stories and requirements.
• Detailed documentation of the current state analysis, gap analysis, and user acceptance test plans.
• Successful validation of Salesforce development work against business requirements.
• Support the technical experts on data modelling and digital architecture.
• Effective collaboration with both the business and technical development teams.

 

Key Stakeholder Relationships

• XRM/CRM Product & Project Team
• Internal Ofgem teams
• Salesforce Administrators and Technical experts
• Solution architects, data engineers, developers and security experts
• HR, Procurement and Finance business partners

 

Person specification

• Experience in a Salesforce Business Analyst role. You have experience investigating problems and analysing options for new and existing digital services with experience in the analysis and collection of information to create recommendations for service improvements within the Salesforce platform (LEAD)
• Business improvement process with User focus. You have experience in analysing current services and processes and can identify and implement opportunities to optimise these with digital solutions ensuring a focus on users.
• Stakeholder relationship management. You have experience in influencing stakeholders at the highest levels and manage relationships effectively. 

Benefits

Alongside your salary of £43,650, OFGEM contributes £11,785 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

When you press the ‘Apply now’ button, you will be asked to complete personal details (not seen by the sift panel), alongside a copy of your CV anonymising all details where necessary. 

You will then be asked to answer 3 Technical Questions evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within these answers how you meet each of the essential and desirable skills and capabilities.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.