Senior Product Manager (Ref: 88285)
Ministry of Justice
About the job
Job summary
These positions are based Nationally.Job description
Senior Product Manager
Location: National
Closing Date: 7th July 2024
Interviews: w/c 22th July 2024
Grade: Grade 7
(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)
Salary:
London: £58,847 - £66,670 (which may include an allowance of up to £4,828)
National: £54,358 - £61,585 (which may include an allowance of up to £2,517)
Working pattern: Full-time/Part-time/Flexible
Contract Type: Permanent
Vacancy number: 88285
*We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP
The Role
This role aligns against the Senior Product Manager role from the Government Digital and Data Framework.
We’re recruiting for a Senior Product Managers (SPM) here at Justice Digital, to be part of our warm and collaborative teams in Legal Aid Agency Digital (LAA Digital) and Criminal Injuries Compensation Authority Digital (CICA Digital).
LAA Digital creates, runs and transforms services that support swift access to legal aid for those who need it, and efficient payment to providers of those services.
CICA Digital deals with compensation claims from people who have been physically or mentally injured because they were the victim of a violent crime in England, Scotland or Wales.
Millions of people every year interact with MoJ services and here at Justice Digital we play an important role in making the experience of all of our users simpler, faster, and better.
We have a clear vision - to deliver a world class justice system that works for all - and we’re looking for talented people to help us achieve it. Our MoJ strategy sets out our core priorities, this includes putting data at the core of our decisions and users at the heart of our services.
We are ambitious, and we need great product people to help us achieve the ambitions we have set out in our 2025 vision, delivering great outcomes through digital products. We’re looking for talented, enthusiastic and passionate individuals who are excited by the challenge of designing digital public services and providing our staff with technology at least as good as they have at home.
SPMs are responsible for overseeing the quality/value delivery of several products (or exceptionally, one complex product) i.e. they take responsibility for the end-to-end, cross-platform user experience of multiple products. This will be for the duration of the product lifecycle from discovery, through development, delivery, continuous improvement and to product retirement.
SPMs also lead and manage people. They ensure that all of the PMs under their leadership are supported, coached, developed and managed and so that they can reach their full potential.
To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025
Key Responsibilities
The SPM has deep knowledge of Product Management techniques and is developing expert skills. Is experienced in overseeing multiple products and has a proven track record of managing products through the different stages of the product life cycle (products taken to beta/live). Ensuring quality/value of the work of Product Managers and the rest of the delivery team.
Leading the assurance of scope, providing direction to meet user needs for multiple products & channels, aligned with strategy. Champions the user needs with senior stakeholders, influencing and challenging Policy in relation to changes within the Product/service, to enable user requirements to be met.
Being an active and visible leader, ensuring the scope and direction of the development and continual improvement of several products aligns with strategies (eg Govt, business etc) in delivery, acting as the escalation point (when needed), taking action to resolve any issues that delay delivery.
Being an active and visible leader, supporting the PMs and working with the Lead PM in defining product strategy for all of their products, actively influencing and challenging strategy & stakeholders to enable user needs to be met.
Leading by example, actively promoting and engaging in self-development; coaching and mentoring their product people and investing in their development to ensure they reach their full potential.
Collaborating & partnering within the PM community, wider delivery team & MoJ colleagues, bringing them into the product vision, leveraging existing relationships to best effect; presenting difficult decisions/scenarios for decisions. Interacts with x-Gov product activity.
Defining user journeys (where relevant) and the direction of user research, translating relevant findings with the team and sharing insight with the Product community.
Ensuring that all products meet policy intent, acting as an advocate for the digital transformation of services and influencing policy change, within and outside of MoJ. Know the political landscape so you can answer questions/know what is needed.
Other day to day activities
You will also be expected to carry out the following day to day activities:
Ensures the team are focussed on the goal of Govt. Service Assessments/Internal Assessments and activities are planned throughout the customer journey to achieve this goal.
Leading resolution of incidents associated with their services.
If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!
Person Specification
Essential
Agile working - Coaching and leading teams in Agile and Lean practices, determining the right approach for the team to take and evaluating this through the life of a project. You can think of new and innovative ways of working to achieve the right outcomes (expert)
Lifecycle perspective - Understanding of the different phases of the product lifecycle and the impact this has on product strategy (practitioner)
Problem ownership - You can anticipate problems and defend against them at the right time, understand how the problem fits into the larger picture, articulate the problem and help others to do so and build problem-solving capabilities in others (expert)
Product ownership - The core tactical skills of product management, capturing user needs to inform decision-making and prioritisation, and translate them into outcomes (expert)
Strategic ownership - Developing and maintaining an understanding of economic, social, political, environmental and technological developments to ensure activity is relevant. Ensure plans and activities in your area of work reflect wider strategic priorities and communicate effectively with senior leaders to influence future strategies (practitioner)
User focus - User-centred design is at the heart of our work. You’re able to collaborate with user researchers and can sell or represent users internally; understand the difference between user needs and desires of the user; able to champion user research to focus on totality of all users (expert)
Working within constraints - You can influence, challenge and coach and anticipate how constraints might change and know where to challenge or remove constraints (practitioner)
Willingness to be assessed against the requirements for BPSS clearance
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.
How to Apply
Candidates must submit CV + Cover Letter (500 words max) which describes how you meet the requirements set out in the Person Specification above.
In Justice Digital, we recruit using a combination of the Government Digital and Data Profession Capability and Success Profiles. We will assess your Experience, Technical Skills and the following Behaviours during the assessment process:
Seeing the Big Picture
Making effective decisions
Communicating and influencing
Working together
Developing self and others
A diverse panel will review your application against the Person Specification above.
Successful candidates who meet the required standard will then be invited to a 1-hour panel interview, which may include a task, held via video conference.
Should we receive a high volume of applications, a pre-sift based on ‘User focus’ and ‘Agile working’ will be conducted before the sift.
Should you be unsuccessful in the role that you have applied for but demonstrate the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and offer you the position without needing a further application.
A reserve list may be held for up to 12 months, from which further appointments may be made.
Terms & Conditions
Please review our Terms & Conditions which set out how we recruit and provide further information related to the role and salary arrangements.
If you have any questions, please feel free to contact recruitment@digital.justice.gov.uk
Person specification
Please refer to attached job description.Benefits
Alongside your salary of £54,358, Ministry of Justice contributes £15,165 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Things you need to know
Selection process details
Candidates must submit CV + Cover Letter (500 words max) which describes how you meet the requirements set out in the Person Specification above.
In Justice Digital, we recruit using a combination of the Government Digital and Data Profession Capability and Success Profiles. We will assess your Experience, Technical Skills and the following Behaviours during the assessment process:
Seeing the Big Picture
Making effective decisions
Communicating and influencing
Working together
Developing self and others
A diverse panel will review your application against the Person Specification above.
Successful candidates who meet the required standard will then be invited to a 1-hour panel interview, which may include a task, held via video conference.
Should we receive a high volume of applications, a pre-sift based on ‘User focus’ and ‘Agile working’ will be conducted before the sift.
Should you be unsuccessful in the role that you have applied for but demonstrate the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and offer you the position without needing a further application.
A reserve list may be held for up to 12 months, from which further appointments may be made.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.