About the job

Job summary

National Location: £38,724 - £44,393

Outer London Location: £40,721 - £46,231

Inner London: £42,716 - £48,068

Applicants must demonstrate a passion for public service and the ability to influence others for quality outcomes.

Based in the Central Performance team, you will help develop our performance management framework, building relationships across the organisation to gather requirements and shape processes for tracking UKHSA's performance. You will assist the Senior Performance Analyst in engaging stakeholders and refining processes, including:

• Building and maintaining stakeholder relationships to align solutions with business goals.
• Coordinating cross-functional teams to ensure timely, project delivery meeting business needs.
• Collaborating with stakeholders to gather requirements, feedback, and risks.
• Evaluating processes, identifying inefficiencies, and recommending enhancements.
• Identifying risks associated with proposed changes and developing mitigation strategies.

Our ideal candidate effectively communicates, fostering relationships across organisational levels to gather requirements and align solutions with business goals. Preferably with experience in developing performance management frameworks or similar systems.

Location

The UK Health Security Agency (UKHSA) operates a hybrid working model where business needs allow.  This provides us with greater flexibility about how and where we work, to get the best from our workforce. As a hybrid worker, you will be expected to spend a minimum of 60% of your contractual working hours (approximately 3 days a week pro rata, (averaged over a month) working at one of UKHSA's core locations (Birmingham, Leeds, Liverpool, and London).  Specialist or regional roles will be based at the appropriate UKHSA site. For certain roles, some additional flexibility may be possible, which will be agreed upon with the hiring manager based on individual requirements and business needs.

*Please be aware that this role can only be worked from within the UK and not overseas. Relocation expenses are not available.* 

Job description

Our team is friendly, informal, fast paced and a positive place to work. We are happy to discuss how flexible working patterns could support you as well as the business and we actively welcome applications from all backgrounds.

Your main responsibilities will include:

• Identifying and engaging stakeholders across the organisation, managing relationships to build processes and systems meeting business and user needs.
• Supporting (and leading as required) Performance Framework development by designing and testing solutions with stakeholders.
• Managing key relationships across different disciplines within the organisation.
• Maintaining your own awareness of UKHSA's work, context, and reporting obligations and communicating this within the team.
• Maintaining pace, balance priorities, take ownership for outcomes, and meet targets.

You may be required to pick up additional duties depending on business needs.

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The Job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary.

Person specification

It is important through your application and Statement of Suitability of 750 words that you give evidence and examples of proven experience of each of the essential criteria (for full details of all essential criteria please refer to the attached job description):

Essential

• Demonstrable experience in requirements gathering, process mapping, and solution design.
• Strong networking skills to establish and maintain relationships with key stakeholders both internally and externally, enhancing the team’s reputation and influence.
• Experience developing performance management frameworks or similar systems to track organisational performance
• Ability to effectively engage and manage stakeholders at all levels of the organisation, facilitating workshops, and eliciting requirements.
• Excellent written and verbal communication skills to convey technical information to non-technical stakeholders and vice versa.
• Proven ability to identify problems, propose solutions, and drive process improvements within an organisation.
• Experience drafting advice and guidance at pace to support colleagues in understanding and following processes.
• Ability to lead and motivate teams, fostering a collaborative and inclusive working environment to achieve shared goals and objectives.
• Ability to work effectively in a fast-paced and changing environment, adapting to new technologies, methodologies, and business processes as required

Desirable

• Experience in project management methodologies and practices, including planning, scheduling, and monitoring project progress. While not mandatory, possessing relevant qualifications such as certification in business analysis or project management (e.g., PRINCE2, AgilePM) would be an advantage

Benefits

Working for the UKHSA

For more information on the UKHSA please visit: UK Health Security Agency - GOV.UK (www.gov.uk)

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an average employer contribution of 27%
• Range of health and wellbeing support

Any move to UKHSA from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at Childcare Choices , 30 Hours Free Childcare, Tax-Free Childcare and More , Help with Costs , GOV.UK

Things you need to know

Selection process details

STAGE 1 - APPLICATION & SIFT: 

You will be required to complete an application form. This will be assessed in line with the full list of essential criteria as detailed in the attached job description – please do provide evidence of how you meet this. 

Your Statement of Suitability should outline your skills, experience, and achievements, providing evidence of your suitability for the role, with reference to the essential criteria (outlined in the person specification section).

You will also be asked to provide information within the ‘Employer/ Activity history’ section of the application form. This is equivalent to the information you would provide on a CV, setting out your career history.

If you are successful at this stage, you will progress to an interview.

STAGE 2 – INTERVIEW 

This competition will involve an interview by video. 

As part of the process, candidates will be invited to interview which will involve an in-depth discussion of your previous experience and professional competence in relation to the criteria set out in the Person Specification. 

The Success Profiles framework will be used to assess and recruit the most suitable candidate.  The following behaviours will be used at the interview:

• Changing and Improving
• Communicating and Influencing
• Working Together
• Seeing the Bigger Picture

For further information on the selection process, please refer to the attached Candidate Pack.

Expected Timeline:

Advert close: 23:55hrs on 7th August 2024 – unfortunately, late applications will not be considered. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Interviews: TBC

Please note these dates could be subject to change. 

Security clearance level requirement

Successful candidates must pass a disclosure and barring security check.  Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Basic Personnel Security Standard.  People working with government assets must complete Basic Personnel Security Standard checks.

For posts on UKHSA Civil Service terms and conditions, new entrants to the Civil Service are expected to start on the minimum of the pay band. For existing Civil Servants and roles advertised across government, the rules of transfer apply, i.e., level transfers move on current salary or the pay range minimum, transfers on promotion move to new pay range minimum or receive a 10% increase. Either case is determined by whichever is the highest. 

Please Note

This role is to be appointed under Civil Service Terms & Conditions. Full details on the T&C’s are found https://www.ukhsa.reed.com/

Are you already a civil servant, or employed by a Civil Service Commission accredited public body? Please state home department on your application form.

Do you meet the nationality requirements for this post? https://www.ukhsa.reed.com/

Complaint process:

The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission's Recruitment Principles. If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should contact UKHSA Public Accountability Unit via email: Complaints1@ukhsa.gov.uk. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website. 

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission. The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.