About the job

Job summary

Ofgem works on behalf of energy consumers to ensure that every household and business in GB can rely on a safe and environmentally sustainable energy supply. We are playing a vital part in accelerating the transition to Net Zero and a carbon neutral energy system – a goal that many want to achieve. You’ll be playing your part in delivering energy solutions that are great for customers, and great for the environment. 

Joining our Operational Delivery profession as a Senior Operations Analyst, you’ll work in a multi-disciplinary team operating in a Professions and Flexible Resourcing model. Alongside effective and accurate review of data and information from participants to support decision making, your key responsibility will be managing your own complex case load whilst also providing guidance and support to your colleagues. 

You’ll be organised and meticulous in your problem solving, comfortable managing a varied workload and committed to continually driving improvement. With excellent, well-rounded communication skills, your numerical, research and analysis experience will combine with strong attention to detail. This will drive effectiveness co-ordinating a team and building relationships with a range of internal and external stakeholders. 

Ofgem relies on having a workforce that reflects the society we serve, so we welcome candidates from all backgrounds, and especially those from underrepresented groups. While this is a full-time role, flexible working patterns and job shares are welcome. We will also support you with excellent training and development opportunities, plus a competitive benefits package. 

Job description

Leading multi-disciplinary teams in a specific work area in the context of operating in a Professions and Flexible Resourcing model. You will plan, oversee, and deliver a set of work deliverables on time and to a high standard through effective project management and support of multidisciplinary team members. You will also provide inclusive team leadership by supporting team members and demonstrating commitment to Ofgem values. 

Key Responsibilities  

• The role may not contain direct line management responsibilities; however, as a Senior Operations Analyst you will be tasked with the day-to-day management of the operation and co-ordination of Operations Analyst tasks. 
• Review and make decisions on datasets and subsequent payments across the Ofgem Delivery and Schemes portfolio of environmental schemes. 
• The use of Delegated Authority to make decisions on behalf of the organisation.  
• Input into strategic management plans and delivery. 
• Continuous improvement and capability building of processes and individuals both in direct and indirect team structures. 

 

Key Outputs and Deliverables  

• Manage the day-to-day outputs of the team and yourself.  
• Work with internal and external stakeholders to resolve complex and challenging tasks.  
• Manage a multi-disciplinary caseload whilst contributing to the wider teams’ objectives. 
• Lead on complex and challenging issues managing risk leading to strong outcomes. 
• Report management information and tracking to objectives as an individual and from a team perspective to managers and senior managers. 
• Collaborate with relevant teams across the organisation to ensure effective processes are in place. 

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Person specification

Essential criteria: 

• Proven ability to manage and deliver operational processes to KPIs, balancing resources to meet priorities and communicating effectively with key stakeholders and senior management (LEAD).
  
  
• Experience of process development, resource building and delivery through training and coaching (LEAD).
  
  
• IT literate, including MS Office applications (Word, Excel, PowerPoint) and proven expertise in the use of databases and/or spreadsheets.
  
  
• Strong numerical and analytical skills with excellent attention to detail.
  
  
• Excellent organisational and prioritisation skills.
  
  
• Proven ability to build and maintain effective relationships with key stakeholders. Excellent written and verbal communication skills.

Desirable criteria: 

• Current or recent NDRHI accreditation experience advantageous.

Benefits

Alongside your salary of £32,498, OFGEM contributes £8,774 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

When you press the ‘Apply now’ button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.

 

You will then be asked to provide a 1250 word ‘personal statement’ evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the essential and desirable skills and capabilities.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.