About the job

Job summary

The Operations division reports directly to the Chief Operating Officer. The Division comprises of 2 teams:

• Premium and Data Control Team (PDC)

Partnering with key stakeholders within Ops and teams outside of Operations to ensure all UKEF business transactions are accurately recorded and maintained on UKEF’s corporate System, Advanced Commercial Banking system (ACBS)

• DL Operations Team

Ultimate responsibility for the Direct Lending portfolio, on a post signing basis, including correct booking of new facilities, accurate processing of drawdown requests, and covenant monitoring.

Job description

The team is responsible for accurately recording and maintaining details of UK Export Finance’s (UKEF) business transactions and international debt agreements on one of the department’s key corporate systems (Advanced Commercial Banking System (ACBS), “a comprehensive commercial lending and trading system of integrated functional modules that support the lending process from deal building through servicing and trading.”).

As the Senior Operational Delivery manager, you will have oversight responsibility for the accurate and timely recording and maintenance of corporate data on ACBS.  This role will primarily be the lead for Short Term business and International Debt.  You will be required to represent the team on Project Boards and stakeholder meetings.

Key focus will be on managing the streamlined processing of daily tasks, reviewing the processes the team undertakes and ensuring adequate risks and controls are in place.  You will be required to lead the team to ensure that all incoming work is dealt with in line with the Key Performance Indicators (KPI) and Service Level Agreements (SLA).

Provide management, oversight, and support for any investigation of problems (referring to the ACBS System Administrators as required) and the re-entry or amendment to data entries within the corporate system.

This role will also be the lead for any Change related initiatives impacting the team, helping to promote a change mindset and gain traction against continuous improvement initiatives.

You will also be responsible for leading the analysis of reporting and other data validation checks.

Person specification

• Partner with the other SEO to ensure the successful day to day running of the whole team. Assist with setting and managing priorities, providing advice and guidance and deputising for the Deputy Operations Manager if required.
• Manage the products you lead, working with key stakeholders both within the team and across the Department to create optimal workflows and managing risk.
• Ensure all PDC reporting requirements for the products you lead are accurate, timely and delivered. Providing periodic reviews to ensure they remain effective and training new staff across the department as required.
• Allocate resources and workloads, taking account of priorities to ensure work is dealt with effectively and efficiently, managing increased business volumes and project work.
• Liaise with Fidelity and other stakeholders to ensure advice is taken on how best to input into the system whilst ensuring reporting requirements are considered.
• Conduct PDC Approver duties as required. Provide advice and guidance to PDC Approver HEOs as required.
• Support all new/revised product projects and attend Project Boards to ensure PDC capabilities are considered.
• Deliver and drive process improvement to make workflows more efficient, while also considering the wider picture.
• Develop and encourage the team to take responsibility for their own development whilst helping them achieve their full potential. For those you manage this will include setting objectives, managing performance and appraisals, providing accountability and on-going feedback.
• Build positive and collaborative team relationships. 

This list is not exhaustive; the role may involve additional duties according to need.

Benefits

Alongside your salary of £43,890, UK Export Finance contributes £11,850 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Ability, Experience and Technical skills.

You will be invited to complete the online application form.  The application form must be completed by 23.55 on the day of the closing date for it to be accepted.

All applications will be sifted against our minimum selection criteria outlined in the personal specification. 

You will be either asked in the relevant sections of the application form to provide examples of evidence against a range of the success profiles (refer to appendix 1).  Applicants are asked to apply with a 500-word maximum, personal statement, you should fully articulate how you meet the essential criteria outlined in the person specification.

For the initial sift your application will be evaluated against:

• Experience
• Ability
• Technical
• Behaviours

If you are successful following the sift stage, you will be invited to an initial interview; this will include the following assessment:

• Behaviours/Technical/Experience - a formal panel interview where you will be interviewed across all five behaviours highlighted and your technical ability to successfully carry out the role.
• Technical - a short presentation (Covering the behaviour – Changing and Improving) (this will be on a topic determined by UKEF and will need to be prepared in advance).

Details of interview panel members will be e-mailed to all successful candidates who are invited for interview.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.