About the job

Job summary

At the Health and Safety Executive (HSE), we believe everyone has the right to come home safe and well from their job. We use world-leading science to prevent work-related death, injury and ill health. We don’t just inspect and investigate, we also provide advice and training to organisations. All this together means we help keep people safe, boost productivity, support the UK economy and contribute to a fairer society.

Keeping people safe and healthy matters and that’s what we do at the Health and Safety Executive. Every day, everyone on the team contributes to protecting lives and we apply our expertise to help influence change in mindsets about health and safety throughout industry. We undertake world-class science to build our knowledge about safe working practices, and then apply that understanding to the workplace, guiding every part of the economy to function safely. And when accidents happen, we investigate and hold those at fault to account whilst ensuring that lessons are learnt across industries. We are a modern, independent, data drive Regulator and we are proud to have made Great Britain one of the safest places to work in the world.

Technology, data, and digital services underpins everything that HSE does. We are a knowledge organisation, with a wealth of experience in keeping people safe. It is the responsibility of the Information and Technology Services (ITS) Division to ensure that everyone in the organisation can access our data and information, to share it and to use it to make effective decisions. We support over 3000 colleagues working in a hybrid style at home and in 26 offices across Great Britain. Our services keep inspectors functioning effectively and efficiently on industrial sites nationwide, from oil platforms in the North Sea to our deepest mines and quarries. We strive to constantly improve the technologies and services supporting the organisation. Our end user computing devices are leading edge, and we are making significant progress in delivering new cloud-based services. 

Job description

You will manage the HSE’s network and telephony infrastructure, ensuring that the infrastructure (layer 2/3 switches, WiFi APs, VPNs, load-balancing appliances, firewalls, VOIP, contact centres) remains available, performant to SLAs/OLAs and relevant to business requirements.

Your role will monitor the infrastructure, investigating incidents, resolving problems, and developing and applying fixes and changes. Your role will deliver upgrades to the infrastructure, implement new functionality and seek to continuously improve the infrastructure to support the organisation in better ways. Your role will ensure that the infrastructure remains secure, protecting HSE’s data and users from cyber-attack and unauthorised loss.

Your role will engage with users, supporting their needs and ensuring that a high-quality, customer-focused service is delivered. The HSE Network & Telephony services are delivered using modern Hybrid-Cloud technologies both on-premise, managed data-centres and Cloud based. An important part of this role is to manage 3rd party Suppliers and Service Providers.

Key responsibilities

• Lead and manage the Network & Telephony Team, including line management of one or more Network &Telephony Team members.
• Lead and deliver the highest standards of user and customer focus, ensuring that services are delivered to user/customer satisfaction. Endeavour to routinely communicate with users/customers to promote confidence that incidents and requests are being progressed.
• Monitor and operate the HSE network and telephony infrastructure (on-premise, PaaS, IaaSand SaaS), ensuring services remain available 24/7/365, performant to SLAs/OLAs, and delivering a good user and customer experience.
• Lead the delivery of event, incident, problem, capacity and change management by the Network & Telephony Team.
• Lead routine tests of disaster recovery and business continuity plans to maintain confidence in the resilience of network & telephony infrastructure.
• Plan, implement and monitor upgrades to the network & telephony infrastructure, coordinating change activity, engaging with users and ensuring that upgrades are understood and appropriate.
• Maintain accurate configuration management and asset information for the network & telephony infrastructure.
• Responsible for the security of the network & telephony infrastructure, defending against cyber-attack, preventing unauthorised access, unauthorised data exchange and data-loss.

Working Pattern

Hybrid working with fixed working patterns agreed by Line Manager which will include some Saturday work. 37 hour week based on a 5 day working week & 7.4 hours day. You will participate in an on-call rota.

Part time working hours are available for this role. We can accept part time applicants who can commit to working a minimum of 30 hours per week / 4 days per week.

Travel

Regular travel to HSE’s data centres in Bootle, Basingstoke and Farnborough is required.

Person specification

Essential skills and criteria

• Proven experience delivering hosting services performant to SLAs/OLAs and maintaining a strong customer focus
• Proven experience of leading engineering teams
• Proven experience with the installation, configuration, and management; of VMware vSphere and ESXi, enterprise storage arrays, enterprise backup solutions
• Proven experience with the configuration and management of Windows Active Directory, Azure Active Directory and Exchange Online

Desirable 

• Experience with Cisco UCS, HPE 3PAR, VMware, Azure, Rubrik
• Experience of cloud-based hosting infrastructure (Azure, AWS)
• Experience of deploying Infrastructure as Code (IaC)
• ITIL Foundation

At HSE, we are proud to be able to offer our people the opportunity to work in a hybrid way which combines working from home and the office. This is a voluntary, non-contractual arrangement and your allocated office will be your contractual place of work. There will be a requirement to travel to the office for various activities e.g., collaborative working, supporting and training colleagues. If hybrid working is suitable for you and your role, the arrangements will be determined primarily by business need, but personal circumstances and other relevant 
circumstances will also be taken into account.Therefore, we would encourage candidates to consider if the commute from home to the office is a feasible distance to travel before making an application. Please note that if you are successful, hybrid working will be discussed prior to taking up the post.

Benefits

Alongside your salary of £43,765, Health and Safety Executive contributes £12,254 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Application Information

As part of your application, you will be invited to complete a CV and personal statement of up to 750 words which demonstrates how you meet the essential skills and criteria detailed within the person specification. 

Application Guidance

Please access the following link for guidance on how to apply and how to complete a Personal Statement About the application process , Civil Service Careers (civil-service-careers.gov.uk)

Sift Information

At sift, you will be assessed on your CV and 750 word Personal Statement.

The sift is due to take place week commencing 15th July 2024.

Interview Information

At interview, you will be assessed on experience detailed within your CV & Personal Statement combined with the Behaviours listed in the advert.

Interviews will take place week commencing 29th July 2024 via MS Teams

Please note that dependent on numbers of applications received, sift and interview dates could be subject to change.

AI Tools & Platforms

During the application process candidates are allowed to utilise AI (artificial intelligence) platforms and Tools to support them in writing their Behaviours, CV’s and Personal Statements. However, all information submitted must be factually accurate. This includes presenting the ideas and experience of others, or those generated by artificial intelligence, as your own. All presented information will be assessed at the Interview Stage.

Further information

Please note that a reserve list will be held for a period of up to 12 months.

Security Clearance

Due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and, Home Office approval for indefinite leave to remain within the UK.

Sponsorship

This role is not open to application from those who will require sponsorship under the points based system. Should you apply for this role and require sponsorship your application will be rejected, and any provisional offers of employment will be withdrawn.

It is the candidate’s responsibility to ensure they are aware of the terms and conditions they will adopt should they be successful in their application. For a summary of HSE terms and conditions as part of Civil Service Reform, please see the attached document.

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy. 

HSE is proud to be a part of the Disability Confidence Scheme (DCS). As a Disability Confident employer, we positively welcome applications from disabled people. We are committed to making workplace adjustments to ensure anyone can participate in the recruitment and selection process.

We offer a guaranteed interview scheme for all disabled applicants who provide evidence of meeting the minimum requirements necessary for the post. If, during the application or interview process, you require any assistance due to a disability or a medical condition, please contact us at the email address below to discuss how we can support you.

If, during the application or interview process, you require any assistance due to a disability or a medical condition, please contact us at the email address below to discuss how we can support you. For example if you have a disability, and you need an application form in an alternative format or you would like to know more about our recruitment process, 
please contact: hr.resourcing-team@hse.gov.uk

If successful in securing your role, HSE can provide suitable workplace adjustments to support you throughout your career with HSE. 

Any move to HSE from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/

Please note, if you are a current civil servant and you are currently undergoing any of the following formal actions your application will not be progressed any further; Formal discipline action, any formal action regarding attendance, poor performance or any restriction of duties as a result of disciplinary action.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.