About the job

Job summary

Why JNCC?

We’re small enough (c.300 staff) that your voice is heard by everyone including the CEO, but big enough that we have all the skills, resources and people you’ll need to get the job done. All our staff are passionate about conservation and making a difference to the world we live in. We have a very flexible, inclusive and welcoming organisational culture. Our Executive Management provides employees with the freedom and tools you will need, and our friendly team will assist you in your role.  

Post background

We are seeking a highly skilled and experienced 2nd or 3rd line support analyst to join the JNCCs IT Operations and Cyber Security team. As a Senior Support Analyst within the IT Operations and Cyber Security Team, you'll be a key player in protecting our on-premises and cloud-based systems and ensuring seamless IT services for JNCC staff. Working collaboratively with experienced colleagues, you'll provide second and third-line support on the JNCC helpdesk, tackling complex technical issues and delivering solutions that keep our organization running smoothly. You further get the opportunity to work along and collaborate with both our Data Protection manager and Information management specialist to further enhance our internal systems to ensure legislative compatibility.

The role is hybrid; however, you will be expected to be in the Peterborough office for 2 days a week.

Job description

Post Duties 

On-premises Systems Support:   

• Maintain and troubleshoot network infrastructure, including, switches, and firewalls. 
• Ensure secure access through VPN technology for remote users. 
• Utilise centralized software deployment tools to efficiently update applications across the organization. 
• Deploy automated builds of laptops for new users, ensuring configuration consistency. 
• Manage network servers and critical services like DNS, DHCP, and virtual desktops powered by Hyper-V. 
• Oversee backup systems based on Veeam and manage storage devices. 
• Regularly work along with the Cyber Security Officer to manage patching of critical systems in order to maintain a secured safe environment. 

 Office 365 and MS Azure environment 

• Managing, configuring, and supporting JNCCs Office 365 environment 
• Administer the Endpoint manager mobile device management system. 
• Provide technical support for JNCC's corporate Apple phones. 

MS Azure 

• Enhancing, managing, and configuring JNCCs growing MS Azure environment 

 Other Responsibilities: 

• Respond promptly and effectively to helpdesk tickets, resolving technical issues and providing user support. 
• Document solutions and maintain accurate knowledge base records. 
• Collaborate with colleagues to share knowledge, escalate complex issues, and contribute to team projects. 
• Stay up to date with evolving technologies and IT best practices. 
• Participate in continuous learning and training opportunities. 
• Undertake research projects to ensure that JNCCs technical infrastructure meets the needs of JNCC’s new strategy and user requirements. 

Person specification

Please demonstrate in your personal statement your hands on experience in the area of skills we require. 

Benefits

Alongside your salary of £30,573, Joint Nature Conservation Committee contributes £8,866 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

As part of the application process you will be asked to complete a statement of suitability. In your statement, refer to the hands on experience in the area of skills we require. .

Please use the STARR technique

• Situation: Set the stage. 
• Task: Explain where you fit in. 
• Action: Describe each step. 
• Results: Impress with your achievements.
• Reflection: what have you learned 

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.