About the job

Job summary

The UK Health Security Agency (UKHSA), the nation’s public health body focused on health protection and security. UKHSA operates as an integral part of the public health system and the national security infrastructure, utilising state-of-the-art technologies and ground-breaking capabilities to tackle a current and future health threats locally, nationally and globally.

Working for UKHSA presents an incredible opportunity to be part of a team that will add significant value at the forefront of global health protection, whilst making this a desirable place to forge a career in incident and operational management structured to perform both in ‘steady state’ and ‘surge state’ should a public health threat occur.

Location

Role available at all UKHSA locations with hybrid working available

Birmingham, Chilton, London, Leeds, Liverpool, London, Porton Down

The UK Health Security Agency (UKHSA) operates a hybrid working model where business needs allow.  This provides us with greater flexibility about how and where we work, to get the best from our workforce. As a hybrid worker, you will be expected to spend a minimum of 60% of your contractual working hours (approximately 3 days a week pro rata, (averaged over a month) working at one of UKHSA's locations (Birmingham, Leeds, Liverpool, and London).  Specialist or regional roles will be based at the appropriate UKHSA site. For certain roles, some additional flexibility may be possible, which will be agreed upon with the hiring manager based on individual requirements and business needs.

*Please be aware that this role can only be worked from within the UK and not overseas. Relocation expenses are not available.*

Working Pattern – Full Time, Part Time, Job Share, Flexible Working.

Job description

Responsibilities section:

As a Senior Incident Manager your main responsibilities will include:

• Lead and manage responses to cross-functional incidents​ and patient safety concerns.
• Provide advice and expertise on both upstream and downstream factors around an incident​.
• Engage stakeholders from across directorates to identify root cause of incidents and identify and roll out fixes​.
• Escalate incidents where appropriate and provide communications for senior leadership and internal and external stakeholders.
• Act as a central point of contact to support with the coordinate of information gathering and corroboration of data for the Public Inquiry.
• As a senior leader you will be responsible for the delivery of effective incident management, continuous improvement and organisational learnings from incidents.

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The Job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Please review the job description for a full list of roles and responsibilities.

Person specification

Essential Criteria:

It is important through your application and Statement of Suitability of 750 words that you give evidence and examples of proven experience of each of the essential criteria (for full details of all essential criteria please refer to the attached job description, you must review this to produce your statement of suitability):

Essential

• Extensive professional experience in incident management with an understanding of incident management practices and skills.
• Ability to coordinate and manage incidents to a timely resolution, while assessing impact, implementing mitigation and establishing root cause.
• Demonstrable experience of strong leadership skills and implementing and streamlining effective incident management processes to optimise operational efficiency and capacity within a team.
• Extensive experience of monitoring tools such as Jira, Splunk, Power BI
• Strong communication skills, experience of drafting of incident communications, and preparing post incident reports to senior leadership and relevant stakeholders, including recommendations for improvement and lessons learned.
• Strong stakeholder management/engagement skills with experience of working collaboratively and building relationships with internal and external stakeholders.
• An understanding of clinical governance and how to minimise patient safety incidents
• Evidence of the ability to respond to operational issues and deliver/operationalise solutions at pace.
• Strong analytical skills with the ability to analyse incident data and identify adverse incident trends.

 Desirable

• Previous Public Inquiry experience would be an advantage, COVID-19 specific desirable.
• Evidence of strong drafting skills at pace required to facilitate Public Inquiry responses.

Benefits

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an average employer contribution of 27%

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours.

STAGE 1 - APPLICATION & SIFT: 

You will be required to complete an application form. This will be assessed in line with the full list of essential criteria as detailed in the attached job description – please do provide evidence of how you meet this. 

If you are successful at this stage, you will progress to an interview.

STAGE 2 – INTERVIEW 

This post will involve an interview by Teams video.          

As part of the process, candidates will be invited to interview which will involve an in-depth discussion of your previous experience and professional competence in relation to the criteria set out in the Person Specification.

You will also be asked to provide information within the ‘Employer/ Activity history’ section of the application form. This is equivalent to the information you would provide on a CV, setting out your career history.

The Success Profiles framework will be used to assess and recruit the most suitable candidate.  The following behaviours will be used at the interview:

• Communicating and Influencing
• Changing and Improving
• Making Effective Decisions
• Delivering at Pace

 

Expected Timeline:

Advert close: 23:55hrs on 10th March 2024 – unfortunately, late applications will not be considered. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Shortlist: w/c 11th March 2024

Interviews: TBC

Please note these dates could be subject to change. 

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.