About the job

Job summary

An exciting opportunity now exists within HR Shared Services for you to come and join our team.

We provide a range of HR services, including customer service, payroll, pay administration, and pensions administration, to staff in the Scottish Government and public bodies. In a busy operational environment, your support will ensure accurate and timely processing of salary and pension changes for approximately 17,000 staff.

This is an exciting time to become a part of HR Shared Services as we undertake a large-scale transformational change programme moving to a new HR IT system in 2024. We require you to work flexibly to support a demanding and fast-paced customer service environment to meet our areas demands.

Job description

• Be accountable for ensuring the work allocated to you is completed accurately and on time.
• Provide an effective and efficient service for all customers of HR Shared Services.
• Develop an expertise of HR policies and legislative entitlements with a view to proving expert advice to customers. 
• Contribute to the wider success of teams in the HR Service Centre supporting a culture of inclusion and well-being.

Person specification

Qualifications

No specific qualifications required for this post.

Essential Criteria
1. Ability to work flexibly and demonstrate strong organisational skills to prioritise and manage your workload against deadlines within a demanding and fast paced environment whilst delivering consistently high standards of customer service exercising discretion and confidentiality.
2. Effective communication, negotiating and people skills are required to understand and address customers’ expectations and needs.
3. Ability to use your own initiative whilst demonstrating accuracy and attention.
4. Demonstrable experience using computer-based systems and Microsoft Office packages such as Word, Outlook and Excel.

Benefits

Alongside your salary of £26,999, Scottish Government contributes £7,289 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

Sift and Interview dates TBC. Please apply using the link provided.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.