About the job

Job summary

We have an exciting opportunity for a Senior Digital Change Specialist in our Digital and Technology Group.

This is a full- time opportunity, on a fixed term contract until August 2025 and will be based in our Head Quarters office in Canary Wharf, London.

We are currently operating a flexible, hybrid way of working, with a minimum of four days per month working on site to enable the collaboration and contact with partners and stakeholders needed to deliver MHRA business. Attendance on site is driven by business needs so depending on the nature of the role and some roles will need to be on site more regularly. It is expected that the number of days on site will increase over the coming months, to up to 60% of time being office based. Remote working / Other working patterns is potentially available for some specific roles. Please discuss this with the recruiting manager before accepting an appointment.

This role would be suitable for a loan, or secondment from another government department.

 

Who are we? 

The MHRA is transforming, creating a progressive, responsive, and sovereign regulator of medical products that is a fundamental requirement to achieve the innovation set out in the UK Life Sciences Vision.

The Digital and Technology Group (D&T) lies at the heart of the Agency and is responsible for delivering an optimised IT infrastructure and maximising the secure use of data to enable the rest of the organisation to deliver world class services. We are responsible for delivering a broad portfolio of change initiatives, both to transform the Agency’s legacy technologies and to deliver innovative new solutions, designed around our customers’ needs. D&T works to combine digital and technology change, project delivery, product management and user centred design to maximise our impact and ensure sustainability.

The Digital Change Management practice works to ensure digital change brings benefits to users, that users are ready, willing and able to adopt new digital tools and adapt to new ways of working.

Job description

What’s the role?

The purpose of the role is to deliver the Agency’s digital change management for our portfolio, programmes and projects.

The Senior Digital Change Specialist will provide visible and effective leadership, leading the business change management activity, proactively preparing the business for the impact of the digital changes being delivered by programmes and projects.

The role provides a bridge between the project and the business users to ensure that activities are planned and completed to enable the business to implement the agreed change and realise the benefits.

The post holder will work in a community of practice alongside two permanent Senior Digital Change Specialists, civil servants in another team focussing on strategic change, as well as suppliers and contractors.

The post holder will be in a customer-facing role, liaising with a wide range of stakeholders including externally, as well as Service Owners in the business, other subject matter experts and senior stakeholders, to understand and document key digital change impacts in the context of end users’ needs, and at all times adhering to our group’s behaviours of being connected to each other, helping our customers succeed and being data-driven in all we do.

Person specification

Who are we looking for?

The successful candidate will have significant experience of:

 

• developing stakeholder analysis and insight to ensure change is delivered well, the transition to new products and/or ways of working is smooth and benefits are realised
• leading on the preparation of a change management approach and plan for agreed projects and programmes.  This could include developing training plans and approaches as well as leading on the creation and management of business readiness criteria across delivery plans
• playing a leading role in communications and engagement, collaborating with the Communications Team to develop and deliver plans, content and events to ensure staff and stakeholders have timely and accurate information relating to changes
• providing change management and SME knowledge into design workshops supporting multi-disciplinary digital delivery teams in developing business knowledge about the organisation, its services and ways of working

 

Successful candidates will be able to demonstrate that they can:

 

• develop and implement a change approach and plan (and other change artefacts) for fast-paced, complex and multi-faceted digital projects and programmes;
• communicate messages with clarity and sensitivity, using audience insight, working closely with communications colleagues, being persuasive when required and dealing effectively with challenges; and
• demonstrate positive customer service by understanding and effectively communicating the complexity and diversity of customer needs and expectations, with emphasis on the importance of considering their different needs and contexts.

 

Successful candidates will also have experience of:

• understanding and assessing the impact of change on stakeholder groups and ensuring these are properly communicated and fully taken into account during change delivery for a smooth transition;
• working effectively as part of an agile multi-disciplinary team, working across boundaries and delegating where appropriate, adding value through strategic thinking.

 

If you would like to find out more about this fantastic opportunity, please read our Job Description and Person Specification! 

  

Please note: The job description may not open in some internet browsers. Please use Chrome or Microsoft Edge. If you have any issue viewing the job description, please contact careers@mhra.gov.uk 

Benefits

Alongside your salary of £56,353, Medicines and Healthcare Products Regulatory Agency contributes £15,215 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

The selection process: 

On-line Application – please answer all the application questions fully. Please answer the ‘Job Specific Questions’ providing full details of how you meet the behaviour, and experience criteria in the Person Specification section of the Job Description.  Failure to answer these questions fully will mean we are unlikely to have enough information to shortlist you.

Interview – aligned to the elements of the person specification marked ‘I’.

Presentation – successful applicants will be asked to make a short presentation at interview.  Details will be given details before the Interview.

Our applications are CV blind, and our Hiring Managers will not be able to access your CV when reviewing your application. 

Applicants are assessed on whether they meet any mandatory requirements as well as the necessary skills and experience for the role.

If you require any disability related adjustments at any point during the process, please contact careers@mhra.gov.uk as soon as possible.   

If you need assistance applying for this role or have any other questions, please contact careers@mhra.gov.uk 

Candidates will be subject to UK immigration requirements as well as Civil Service nationality rules. Further information on whether you are able to apply is available here. 

Successful candidates must pass a disclosure and barring security check as well as animal rights and pro-life activism checks. People working with government assets must complete basic personnel security standard checks.

Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

Any move to the MHRA from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility here.

Successful candidates may be subject to annual Occupational Health reviews dependent on role requirements. If you have any queries, please contact careers@mhra.gov.uk.

In accordance with the Civil Service Commissioners’ Recruitment Principles our recruitment and selection processes are underpinned by the requirement of selection for appointment on the basis of merit by a fair and open competition. If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, you should firstly contact Mira Mepa, Head of Recruitment and Operations, Mira.Mepa@mhra.gov.uk.  

 

If you are not satisfied with the response you receive, you can contact the Civil Service Commission at: civilservicecommission.independent.gov.uk 

 

info@csc.gov.uk 

Civil Service Commission 

Room G/8 

1 Horse Guards Road 

London 

SW1A 2HQ 

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.