About the job

Job summary

The Desktop Live Running Team (LRT) are responsible for all elements of the Department’s desktop software deployments and 3rd Line support. 

This primarily involves the management, support, and implementation of key technologies (primarily using Microsoft Endpoint Management) for a 100K+ Windows 10 estate. This also includes several other supporting infrastructure components such as iVanti UWM, Microsoft Bitlocker, KMS, Citrix and VPN Client integrations such as Checkpoint and Zscaler.

Desktop are the owners of the endpoint service, and thus accountable for all day-to-day operational support and releases to the production estate, working as part of the wider Desktop org. The work is fast-paced and ever changing.

The Desktop roadmap has a multi-year plan to deliver an enhanced service, with several long-term pieces of work ongoing. There are numerous L&D opportunities which can be aligned with your career goals. 

We are looking for a Senior Infrastructure Engineer to work with our team which has recently expanded to take ownership & control of several additional EUC (End-User Computing) services.

Please note this role requires you to pass Security Check clearance. For further information, please see 'Selection process details'.

Job description

This is a senior role in the Desktop Live Running Team which primarily has two functions:

1. Deployment of documented work packages to the Model Office and Production estates. This can be policy changes, application packages or other bespoke requirements for either LoBs or the entire estate as a core release.

2. Management and support of all incidents that reach 3rd Line desktop queues. This are often difficult or complex cases that require close collaboration both with the affected user and other Digital teams.

Our aim is to provide a modern, reliable, and flexible service that allows simple, secure access for deployment and management of modern desktop devices, using industry best practice for:

• Intune, Autopilot, Microsoft Configuration Manager, WSUS
• DevOps & Cloud Management
• Windows 10/11 Builds and continued updates aligning with Evergreen
• Supporting Desktop Technologies to allow seamless integration to the whole End User Desktop experience

Alongside this the successful candidate will also be expected to aide in the Support and Administration of:

• Windows 10 Enterprise
• Windows Defender
• ConfigMgr and WSUS
• Software Distribution using SCCM and InTune
• Microsoft Bit Locker
• Dell Server Hardware
• DHCP
• GPO / Config policies
• Windows SQL Server 2016
• Server Monitoring Tools
• Build, Support and Maintain Windows Server 2016
• Zscaler

Leadership experience and the ability to deputise for the lead engineer are beneficial, but not essential.

Person specification

When giving details in your employment history and personal statement you should highlight your experience in line with essential criteria below:

• 3rd / 4th line knowledge of Configuration Manager, Intune, and W10 Desktops at the Enterprise level ~30k Devices and above.

• Significant experience of working on Major Incidents as part of a response team.

• 3rd line experience of Core Infrastructure Components Active Directory / DNS / DHCP / ADFS / GPO.

• Significant experience of working in a large, multi-supplier environment.

• Significant experience of technical change impacting and performing changes in a live service environment.

• Significant experience of Enterprise Scale Software Deployment Tooling and Desktop Management.

If you would like to learn more about the role, please contact Richard.hanley@dwp.gov.uk

Benefits

• An employer pension contribution of up to 28.97% For further information please click here.
• Annual leave rising up to 30 days, (based on your working pattern).
• Family friendly flexible working arrangements, such as hybrid working, job sharing, term-time working, flexi-time and compressed hours.
• Learning and development tailored to your role this could include industry recognised qualifications, coaching and mentoring. 
• An inclusive and diverse environment with opportunities to join staff networks including: Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.

Salary Information

Pay for this role is from £52,412 to £63,517.

The maximum salary for the grade is £63,517, however a Digital Allowance of up to £9,636 per annum is available for exceptional candidates, based on our assessment of your skills and experience.

Our offer to successful candidates will be based on an assessment of your skills and experience as demonstrated at interview.

Existing Civil Servants who secure a new role on lateral transfer should maintain their current salary.

Existing Civil Servants who gain promotion may move to the bottom of the next grade pay scale or 10% increase in salary whichever would be the greater.

Things you need to know

Selection process details

Stage 1: Application

Your application will consist of three parts:

1. A Personal Details application form.

2. Your employment history detailing your responsibilities, skills, accomplishments, plus your qualifications and relevant training. Please copy this information into the box field provided.

3. Personal statement up to 1000 words. Further details around what this will entail are listed on the application form.

When giving details in your employment history and personal statement you should highlight your experience in line with essential criteria listed in the Person Specification.

The sift panel will use the information in your employment history and personal statement to assess your experience, skills and knowledge against the essential criteria above.

For Hints and Tips on completing your application visit Applying for jobs at DWP Digital.

Important Information

• You will be asked to complete your employment history any information that you would customarily share on a CV should therefore be entered onto the application form.
• Personal details that could be used to identify you including your name, contact details and address must be removed for your application to be considered.
• If your employment history/personal statement contains any personal details your application will be withdrawn.

Stage 2: Interview

If you’re successful at sift stage you will be invited to a video interview via Microsoft Teams. There, you will be assessed against the experiences listed in the essential criteria.

Interviews will take place from late-July 2024. Interview dates to be confirmed.

Further information:

Find out more about Working for DWP 

A reserve list may be held for a period of 6 months from which further appointments can be made.

All successful candidates and those placed on reserve will be posted in merit list order by location. 

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action.

Security Clearance Requirement

You must meet the security requirements before you can be appointed. The level of security needed is security check.

For meaningful checks to be carried out, you will need to have lived in the UK for a sufficient period of time, to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. Whilst a lack of UK residency in itself is not necessarily a bar to a security clearance, and expectation of UK residency may range from 3 to 5 years. Failure to meet the residency requirements needed for the role may result in the withdrawal of provisional jobs offers. 

NSV

For further information on National Security Vetting please visit the following page https://www.gov.uk/government/publications/demystifying-vetting

Reasonable Adjustment

At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.

We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.

If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via DigitalRecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the “Reasonable Adjustments” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

For further information on reasonable adjustments, terms and conditions and how we recruit visit the How we recruit page. 

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.