About the job

Job summary

This position is based nationally

Job description

Grade: SEO

(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer) 

Salary: London: £45,824 - £50,039

National: £39,868 - £43,535 

Working pattern: Full-time/Part-time/Flexible working  

Contract Type: Permanent

Vacancy number: 89115 

*We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP

The Role

We’re recruiting for a Senior Delivery Operations Coordinator here at Justice Digital, to be part of our warm and collaborative Digital Probation team. 

Probation Digital is delivering simpler, clearer, faster digital services to help frontline staff and people on probation, and we’re looking for someone with strong interpersonal and stakeholder management skills to join our Delivery Operations team. 

You will support and enable the delivery of 10 multi-disciplinary agile teams through the careful coordination and facilitation of various activities such as governance, reporting, people planning, risk & issue and dependency management and more. 

If you are curious, diligent and enjoy working collaboratively, thinking differently, and finding simple solutions to sophisticated problems this is the role for you! 

To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025 

Key Responsibilities:

• collecting complex information from multiple sources and teams, providing succinct summaries and recommendations to communicate progress to teams, senior management, and stakeholders, and in response to commissions
• proactively reviewing existing processes and collaborating with those carrying out those processes to identify and implement improvements
• support with risk & issues management, providing analysis of areas that are impacting performance to support senior-level decision making
• provide analysis of reporting data and ability to present information to reflect a true picture of performance and can contribute to thematic trend analysis that show root cause issues across the teams.
• determining and implementing appropriate processes, by working with stakeholders to ensure processes meet the needs of multiple stakeholders
• inviting challenge and where appropriate involving others in decision making to help build engagement and present robust options and solutions
• representing Probation Digital at meetings and boards
• motivating and managing others to achieve objectives and secure good outcomes
• adapting to variations in work, priorities or environment, being flexible and versatile and acting as an advocate for change. 

If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!

Benefits

• 37 hours per week and flexible working options including working from home, working part-time, job sharing, or working compressed hours.
• A £1k per person learning budget is in place to support all our people, with access to best in class conferences and seminars, accreditation with professional bodies, fully funded vocational programmes and e-learning platforms
• Staff have 10% time to dedicate to develop & grow
• Generous civil service pension based on defined benefit scheme, with employer contributions of 28.97% from April 1st 2024 (Contribution Rates)
• 25 days leave (plus bank holidays) and 1 privilege day usually taken around the Kings’ birthday. 5 additional days of leave once you have reached 5 years of service.
• Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!
• Wellbeing support including access to the Calm app.
• Bike loans up to £2500 and secure bike parking (subject to availability and location)
• Season ticket loans, childcare vouchers and eye-care vouchers.
• 5 days volunteering paid leave.
• Free membership to BCS, the Chartered Institute for IT.
• Some offices may have a subsidised onsite Gym.

Person Specification

Essential

• You will have experience of working in delivery management, office or portfolio management, or engagement type roles
• You will have experience managing and coordinating one or more of governance, reporting,risk, issue, dependency and procurement activity
• You can communicate effectively, with strong stakeholder management skills
• You can think critically, translating complex information into summarised, high quality written products and verbal advice to a broad range of audiences
• You have strong organisational skills and can prioritise and sequence your work so that you make the biggest impact with your time
• You can challenge constructively and suggest and introduce improvements, as well as invite challenge of your own work
• You have line management experience and can empower team members to make their own decisions, recognise the scope of your own decision-making authority, and can escalate as required 

Willingness to be assessed against the requirements for BPSS clearance 

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy. 

Person specification

Please refer to attached Job Description

Benefits

Alongside your salary of £39,868, Ministry of Justice contributes £10,804 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

Candidates must submit CV and Personal Statement (up to 750 words), which describes how you meet the requirements set out in the Person Specification above. 

In Justice Digital, we recruit using a combination of the Government Digital and Data Profession Capability and Success Profiles Frameworks. We will assess your Experience, Technical Skills and the following Behaviours during the assessment process:

• Communicating and Influencing
• Managing a Quality Service
• Changing and Improving
• Delivering at pace
• Working Together 

A diverse panel will review your application against the Person Specification above. 

Successful candidates who meet the required standard will then be invited to a 45 minute panel interview held via video conference. 

Should we receive a high volume of applications, a pre-sift based on experience and Managing a Quality Service will be conducted before the sift. 

Should you be unsuccessful in the role that you have applied for but demonstrate the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and offer you the position without needing a further application. 

A reserve list may be held for up to 12 months, from which further appointments may be made.

Terms & Conditions

Please review our Terms & Conditions which set out how we recruit and provide further information related to the role and salary arrangements. 

If you have any questions, please feel free to contact recruitment@digital.justice.gov.uk

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.