About the job

Job summary

Please refer to Job Description

Job description

Senior Delivery Manager

Location: National*

Closing Date: 7th July

Interviews: w/c 15th July

Grade: Grade 7

(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)

Salary: London: £58,847 - £66,670 (which may include an allowance of up to £4,828)

National: £54,358 - £61,585 (which may include an allowance of up to £2,517)

Working pattern: Full-time/Part-time/Flexible working

Contract Type: Permanent

Vacancy number: 87948

*We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP

The Role

We’re recruiting for a Senior Delivery Manager here at Justice Digital, to be part of our warm and collaborative Legal Aid Agency (LAA) team.

This role aligns against Senior Delivery Manager from the Government Digital and Data Framework

LAA Digital works to deliver swift access to legal aid for those who need it, and efficient payment to providers of those services. We aim to support the future of legal aid with sustainable, user-centred services such as Check if you can get legal aid.

We’re looking for people with strong interpersonal skills who’ll enjoy working in a delivery-focused, agile environment with multidisciplinary teams. You will contribute to our Agile Delivery community and share your skills and experiences with others across the MoJ, and wider government departments.

You’ll be an experienced senior delivery manager leading a multidisciplinary team, supporting and continuously improving products of significant scale and complexity. You’ll get support from your people manager, delivery manager peers, the wider delivery community and from formal learning opportunities to develop in this role.

Working as a senior delivery manager, you’ll be responsible for building, maintaining and motivating teams; protecting the team and making sure the team collaborates to focus on what is most important. You’ll coach team members and facilitate a culture of continuous improvement in the team. You will proactively manage dependencies and risks to overcome obstacles to delivery.

You’ll be an active part of the broader delivery management community, receiving coaching and mentoring from your senior colleagues, and will also have the chance to participate in informal support networks with peers.

More information around what it is to be a senior delivery manager can be found here.

To learn more about being a Senior Delivery Manager in MoJ, please watch some of these recent videos from Nic, Harry & Jen, or read a recent blog here or here

To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025

Key Responsibilities:

• As a Senior Delivery Manager you’ll be accountable for effective delivery of complex, high-risk products and services and will have strong communication skills and engage senior stakeholders.

• You’ll have experience of working across a range of products and services, throughout the entire lifecycle, and have responsibility and accountability as the main point of escalation for a number of digital delivery teams. You’ll coach and mentor other delivery managers at different levels.

• You’ll build trust with senior leaders, stakeholders and teams, so as to encourage a culture of experimentation, advocating for lean and agile practices to create better outcomes.

• You’ll be experienced in leading multidisciplinary teams, supporting and continuously improving products of significant scale and complexity. Working as a senior delivery manager, you’ll be responsible for building, maintaining and motivating teams; protect the team and make sure the team collaborates to focus on what is most important. You’ll coach team members and facilitate a culture of continuous improvement in the team. You will proactively manage dependencies and risks to overcome obstacles to delivery.

• You’ll get support from your people manager, delivery manager peers, the wider delivery community and from formal learning opportunities to develop in this role.

• You’ll be a community advocate - both within the LAA Digital delivery community and the wider MOJ - and share your own learnings by contributing regularly to your profession through education, coaching and mentoring and taking part in informal support networks with peers. This may also require you to represent the community to larger audiences inside and outside of government.

If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!

Person Specification

Essential

• Leadership - Promote diversity, inclusion and equality of opportunity, respecting difference and external experience, coaching and mentoring delivery managers. As well as a proven background in leading digital and/or technology delivery, you are passionate about delivering positive outcomes for our users. You are able and willing to identify and challenge organisational processes of increasing complexity and those processes that are unnecessarily complicated.

• Agile and Lean Practices - You have deep knowledge and experience of working with a range of Agile and Lean tools and techniques, with an ability to coach within and outside of the team. You are a recognised expert who advocates these approaches, continuously reflecting and challenging teams.

• Team Dynamics and Collaboration - You have experience in ensuring the health of the team and can facilitate conflict resolution, accelerating team performance, thus maintaining, influencing and motivating a team or teams. You ensure teams are transparent and that the work is understood externally. You create an open and collaborative environment to work in, are flexible, adaptable and have a willingness to learn. You recognise how people work best together, facilitating the best team makeup depending on the situation. You help teams maintain a focus on delivery whilst being aware of the importance of professional development.

• Maintaining Delivery Momentum - You have a proven track record of actively addressing the most complicated risks and identifying innovative ways to unblock issues, managing dependencies across teams, departments or government as a whole, as well as driving teams and setting the pace, and ensuring teams are working towards delivery commitments.

• Planning - You are able to lead a continual planning process in a very complex environment. You identify dependencies in plans across services and coordinate delivery, managing relationships between different people within and across teams. You coach other teams as the central point of expertise and maintain the cadence of delivery.

• Communicating Between the Technical and Non-Technical - You have the ability to communicate effectively across organisational, technical and political boundaries, understanding the context. You are able to advocate and communicate what a team does to create trust and authenticity. Can successfully react and respond to challenge.

• Making the Process Work - Demonstrable ability to focus on the outcome, challenge and improve disproportionate organisational processes where it impacts the pace of the team. Able to identify what works best for the team and when to utilise certain processes. Understands that all steps in a process must add value. Able to influence and make positive changes to the organisation.

• Life-Cycle Perspective - You can recognise the appropriate deliverables and the right people to meet these. You are able to work with other agile delivery operations throughout the product life cycle. You can plan and engage with the appropriate stakeholders at a particular stage in the project.

Willingness to be assessed against  the requirements for BPSS clearance

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.

Person specification

Please refer to attached Job Description

Benefits

Alongside your salary of £54,358, Ministry of Justice contributes £15,165 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

How to Apply

Candidates must submit CV + Cover Letter (750 words max), which describes how you meet the requirements set out in the Person Specification above.

In Justice Digital, we recruit using a combination of the Government Digital and Data Profession Capability and Success Profiles Frameworks. We will assess your Experience, Technical Skills and the following Behaviours during the assessment process:

• Leadership

• Changing and Improving

• Communicating and Influencing

• Making Effective Decisions

A diverse panel will review your application against the Person Specification above.

Successful candidates who meet the required standard will then be invited to a 1-hour panel interview, which may include a task, held via video conference.

Should we receive a high volume of applications, a pre-sift based on the below criteria will be conducted prior to the sift:

• Proven experience of working with agile and lean processes

• Leadership

Should you be unsuccessful in the role that you have applied for but demonstrate the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and offer you the position without needing a further application.

A reserve list may be held for up to 12 months, from which further appointments may be made.

Terms & Conditions

Please review our Terms & Conditions which set out how we recruit and provide further information related to the role and salary arrangements.

If you have any questions, please feel free to contact recruitment@digital.justice.gov.uk

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.