About the job

Job summary

The Elections Digital team is responsible for delivering the key digital services which enable electors in the UK to register and vote in elections. Our digital services include the Register to Vote and Voter Authority Certificate services, two of the government’s top 75 digital services (both rated as ‘Great’), the newly launched Apply for a Postal Vote and Apply for a Proxy Vote services, the Canvass Data Match service, and the Choose My Police & Crime Commissioner service.  

As well as delivering these services on a day-to-day basis, we’re also working to improve and develop them, including work to support delivery of the Electoral Integrity Programme (EIP), part of the government’s Major Projects Portfolio. It’s an ambitious programme of work and continues to draw significant attention within Parliament, across the media and from a wide variety of commentators interested in how our democracy works.  

We’re looking for an experienced and motivated individual to join the Digital Delivery team as Senior Delivery Manager. In this role you’ll be leading a multidisciplinary team, working closely with technical and policy leads to ensure project deliverables meet the needs of users and the business.   

We particularly welcome candidates from an ethnic minority background and other underrepresented groups to apply, as we work to continually improve our ability to represent the places and communities we support through our work

Find out more about what it's like to work in a digital, data and technology role at DLUHC including our culture, ways of working, career progression and staff benefits. You can also read the DLUHC Digital blog to learn about the work we're doing.

Job description

This is an exciting opportunity to join an engaging Digital team working on a fast-paced and interesting programme, delivering the most significant set of changes to electoral law by the UK government in many years.  

As a Senior Delivery Manager you’ll: 

• be responsible for the high performance of a highly-skilled multidisciplinary team working on delivering products and services as part of the Electoral Integrity Programme (EIP) 
• be core to decisions that make the EIP Digital Team more effective, and to help us maintain our motivation for the work we’re doing  
• champion critical work on ‘As Is’ and ‘To Be’ changes being made to elections registration services, working closely with Product, Service Design, User Research and Operational colleagues 
• be adept at delivering complex digital projects, breaking down barriers for your team and both planning at a higher level and getting into the detail to make things happen when needed 
• experiment with ideas and techniques that make teams high performing, interpreting them for our context and adapting them as you measure their effect 
• work closely with the Product Lead to organise and plan work, liaising with technical colleagues, policy leads and key stakeholders, to understand and remove the barriers to deliver new services and products 

Person specification

We are interested in people with strong interpersonal skills who enjoy working in a demanding, high-profile environment. We’re looking for people who are passionate about agile working, who care about technology and who know how to make projects succeed. And we want people who believe that how you work is as important as what you deliver.  

Essential Skills for this role: 

• proven Agile/Lean delivery experience, working with multi-disciplinary teams 
• proven experience in delivering digital projects and products  
• commercial management within projects, taking responsibility for complex supplier relationships  
• planning experience, using data to inform and refine delivery plans and prioritisation 
• communication skills/ability to listen to the needs of technical and business stakeholders and interpret them 
• experience with financial management, balancing cost versus value 
• full lifecycle experience, delivering products and services that are at different phases 
• experience with identifying and actively addressing internal and external risks, issues and dependencies including where ownership exists outside the team 
• ability to identify and challenge organisational processes of increasing complexity, and those processes that are unnecessarily complicated 
• experience of bringing people together to form a motivated high-performing team, empowering them to deliver  

Benefits

Alongside your salary of £51,934, Department for Levelling Up, Housing and Communities contributes £14,022 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

We are for everyone 

 

At DLUHC we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce. We promote equality of opportunity in all aspects of employment and a working environment free from discrimination, harassment, bullying and victimisation. 

 

We would strongly recommend that applicants get in touch with the vacancy manager to find out more information about this role. 

 

We are for everyone 

 

CV and Cover Letter Declaration 

We recruit based on your knowledge and skills, and not background, gender or ethnicity - this is called name blind recruitment. 

  

Please remove references to your: 

• name/title
• educational institutions
• age
• gender
• email address
• postal address
• phone number
• nationality/immigration status

 

You will need to merge your CV and covering letter into one document. When submitting your application Applied will ask you to upload a CV, when doing this you should upload your merged document of your CV and covering letter. 

Most of our campaigns utilise multiple assessors and so it is possible that your application would be viewed by different assessors. 

At sift, through your CV and covering letter we will be assessing: 

• Experience 
• Technical ability 

Please demonstrate your experience and how this relates to the advertised role within your CV. 

Please combine a covering letter with your CV, where the covering letter should be no more than 1 page, referencing what makes you a good fit for this role and how you meet the essential criteria.  Applications without cover letter won't be considered to proceed to the next stage.

The interview will be of a blended nature consisting of the following success profiles elements:

• Behaviours: changing and improving, making effective decisions, communicating and influencing 
• Strengths 

In full the campaign will test the below Success Profile Elements: 

• Experience 
• Technical 
• Strengths
• Behaviours: changing and improving, making effective decisions, communicating and influencing 

Experience questions will be based around the essential skills and criteria as listed in the job description.

Technical questions will be based around the essential skills and criteria as listed in the job description. 

The strength based questions will require natural responses from the candidates.  

We do not consider direct CV applications – you must apply for this role via the application link on Civil Service Jobs: 

Please note that near miss offers may be made at the lower grade to candidates who do not meet the grade criteria for this campaign.

Grade 7 salary 

• The salary for this role is £51,934 (National). 
• For existing civil servants, the usual policy on level transfer and promotion will apply and is non-negotiable. 

Benefits 

Transfers across the Civil Service on or after 4 October 2018: 

Any move to DLUHC from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk. 

For further information about the benefits available to DLUHC employees, please see the attached Candidate Pack. 

Location 

Wolverhampton

Darlington

Leeds

Manchester

Birmingham

There may be opportunities for candidates to work flexibly depending on the business needs. This will be discussed with the vacancy manager on a case-by-case basis if you are successful for the role. 

*Please note: The Darlington Economic Campus is a pioneering new cross-government hub which will bring together people across departments and public organisations to play an active role in the most important economic issues of the day. The work of the Campus will make a real difference to people both across the UK and internationally. There will be substantial career opportunities and exciting prospects - a career at the Campus means you will be working at the heart of Government, with access to the benefits and fantastic opportunities offered by the civil service.  This role is based at DLUHC and we will be joined on the campus by: 

• HM Treasury  
• Department for International Trade 
• Department for Business, Energy and Industrial Strategy  
• Office for National Statistics  
• Department for Education 

 

For further information on the DEC, please take a look at the attached DEC candidate pack. 

Sift and Interview dates

Sifting is envisaged to take place the W/C 19th of February 2024 with interview dates to be confirmed. All interviews are currently being held remotely via videocall. 

Reserve List 

In the event that we identify more appointable candidates than we currently have posts available, we will hold applicant details on a reserve list for a period of 6 months from which further appointments can be made. This may include roles at a lower grade. Candidates placed on a reserve list will be informed of this. Those candidates who do not wish to remain on the reserve list should contact recruitment@levellingup.gov.uk to be removed from the reserve list. 

Before starting your application it’s very important to make sure that you are eligible to apply and meet the Civil Service nationality requirements. All candidates are expected to read the information provided in the DLUHC candidate pack regarding nationality requirements and rules

Candidate Pack Information

Please see attached Candidate pack for further information.

Internal Fraud Database

The Internal Fraud function of the Fraud, Error, Debt and Grants Function at the Cabinet Office processes details of civil servants who have been dismissed for committing internal fraud, or who would have been dismissed had they not resigned.The Cabinet Office receives the details from participating government organisations of civil servants who have been dismissed, or who would have been dismissed had they not resigned, for internal fraud. In instances such as this, civil servants are then banned for 5 years from further employment in the civil service. The Cabinet Office then processes this data and discloses a limited dataset back to DLUHC as a participating government organisations. DLUHC then carry out the pre employment checks so as to detect instances where known fraudsters are attempting to reapply for roles in the civil service. In this way, the policy is ensured and the repetition of internal fraud is prevented.

For more information please see- Internal Fraud Register

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.