About the job

Job summary

The record increase and volatility in global gas prices has put the energy market under severe strain, and is putting upward pressure on customers’ energy bills. We need to shield consumers from excessive price increases and make sure suppliers are doing what they can to support their customers.

Such challenging times require bold action. We are looking for people to meet the challenges we face head-on, and help us deliver a greener, fairer energy system.

You will be someone who:

• Has a proven background of delivering positive change for consumers, communities, or society in a role across: regulation and enforcement, compliance, risk management, strategy, operational delivery or policy development.
• Enjoys developing new skills, capabilities and expertise and being engaged across a broad range of diverse activities, including stakeholder engagement, analysis, policy development and project management.
• Is interested in the energy sector in the broad sense, passionate about ensuring good outcomes for current and future consumers, protecting consumers, and eager to help drive Ofgem’s contribution to delivering Net Zero.
• Contributes to making Ofgem a great place to work. Champions our culture of inclusion and encourages, supports, and celebrates the diverse voices and experiences of our colleagues, fuelling our innovation and ensuring we best represent the consumers and the communities we serve.

Job description

Team Purpose and role

Ofgem delivers renewable energy and social programmes on behalf of government – this is done through the Delivery and Schemes Directorate. These schemes are varied – covering renewable heat, renewable electricity, energy efficiency and fuel poverty – collectively, they are worth £9bn a year. And crucially, these schemes are critical to hitting our Net Zero goals and providing support for households.

Through this work, we ensure that consumers and participants get the support they need, without consumers and taxpayers paying more than they should be. A key aspect of this is investigating any concerns we may have with regards to compliance with the rules and obligations of the schemes by participants. Successful candidates will be deployed to support this work in one of our schemes.

The work involved varies – from running the numbers to ensure that suppliers pay the right amount into the Feed-In-Tariff schemes; to checking the different measures suppliers are submitting for approval to meet their ECO obligation or to investigating what is really happening at a renewable installation. Through this work, we ensure that consumers and participants get the support they need, without consumers and taxpayers paying more than they should be.

Successful candidates will be deployed to one of the teams within Delivery and Schemes.  Through this work, we ensure that consumers and participants get the support they need, without consumers and taxpayers paying more than they should be. A key aspect of this is investigating any concerns we may have with regards to compliance with the rules and obligations of the schemes by participants. Successful candidates will be deployed to support this work in one of our schemes.

After the initial deployment, you will be expected to work flexibly across Ofgem as a member of the Compliance & Enforcement Profession, working on cross-Ofgem projects, and/or in teams where you have in-demand specialist skills or expertise.

Delivery and Schemes

Ofgem delivers renewable energy and social programmes on behalf of government – this is done through the Delivery and Schemes Directorate. These schemes are varied – covering renewable heat, renewable electricity, energy efficiency and fuel poverty – collectively, they are worth £9bn a year. And crucially, these schemes are critical to hitting our Net Zero goals and providing support for households.

Compliance and Enforcement Profession

Ofgem has recently launched a Professions framework and a successful candidate will be a member of the Compliance and Enforcement Profession. Through the Profession you shall get the support and development you need to excel. It will give you exposure to the full range of compliance and enforcement activity across Ofgem, from deterring fraud on energy efficiency schemes to monitoring the wholesale market, and everything in between.

This role provides an exciting opportunity to support Ofgem, as we work to protect energy consumers, especially vulnerable people, by ensuring they are treated fairly and benefit from a cleaner, greener environment.

 

Person specification

Key Responsibilities and Outputs

• Leading or contributing to compliance activity in relation to scheme participants, producing high quality, timely, and robust analysis of potential issues.
• Making evidence-based recommendations: identifying & escalating key issues as well as assisting in the management of risk.
• Leading, organising and project managing significant pieces of project work, coordinating closely with colleagues across the directorate to understand the impact of your work in terms of resource and output.
• Engaging with internal and external stakeholders to gather and document intelligence on compliance to inform investigation.
• Build capability in the team by driving continuous improvement of our processes and practices, identifying, and embracing opportunities for change, and championing these across the team.

Team management

• Make positive contributions to overall team and portfolio management through contribution to, or ownership of, specific team-wide initiatives.
• Proactively drive self and others towards achieving teams Key Performance Indicators and targets.
• Scope to oversee the work of compliance analysts, supporting delivery of their caseload and their upskilling.
• Contribute to team forward planning through identifying and flagging potential future compliance concerns.

Professional Development Lead (PDL)

For those with the additional responsibility of Personal Development Lead, the remit will include but not be limited to:

• Mentors and coaches staff on personal and professional development in line with the professional standards and behavioural framework for their profession.
• Undertakes their PDL responsibilities in line with Ofgem’s Diversity and Inclusion commitments, championing inclusivity in their approach.
• Collates 360-degree feedback from staff’s colleagues in a thorough and timely manner holding colleagues to account for providing high quality feedback.
• Assesses feedback against the behavioural framework and recommends overall performance rating to the Head of Profession based on sound, constructive and
• Inclusive evidence. Delivers high impact and empathetic performance conversations with staff for effective performance management including poor performers.
• Acts as first point of contact in the event of deployment disputes prior to escalation to the Head of Profession.
• Advises staff on deployment opportunities as needed.
• Supporting deployment choices, as part of flexible resourcing.
• Performance management and assessment.

Key Stakeholder Relationships

Internal

• Colleagues in the Compliance and Enforcement Profession
• Colleagues in other Delivery & Schemes portfolios including Operations, Policy and Digital
• Legal
• Communications

External

• Scheme Participants
• DESNZ
• Industry Bodies including installers and assessors

In the event of receiving a large number of applications an initial sift may take place on just the identified lead criteria indicated below.

Essential

• Experience of collecting, investigating and analysing qualitative and quantitative data and evidence to arrive at conclusions and recommendations [Lead criteria].
• Ability to work independently and proactively prioritise, plan, and communicate progress on multiple workstreams to keep delivery of quality outputs on track.
• Excellent written and verbal communication skills that effectively communicate complex issues to non-expert audiences.
• Ability to plan, prioritise and quality assure the work of others, with a keen attention to detail Ability to establish and maintain collaborative working relationships with stakeholders.
• Proven track record of working with and interpreting legislation and/or implementing Government policy.

Desirable

• Experience or theoretical knowledge of renewable energy.
• Knowledge or experience of the schemes we administer on behalf of government.

Benefits

Alongside your salary of £30,950, OFGEM contributes £8,357 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

When you press the ‘Apply now’ button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.

You will then be asked to provide a 1250 word ‘personal statement’ evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the essential and desirable skills and capabilities.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.