About the job

Job summary

This position is based nationally

Job description

Senior Business Relationship Manager

Location: National*

Closing Date: 5th June

Interviews:  From 18th June

Grade: 7

(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)

Salary: £58,847 - £66,670 which may include an allowance of up to £1578 (London);  £54,358 - £61,585 (National)

Working pattern: Full Time, Part Time, Flexible Working, Job Share

Contract Type: Permanent

Vacancy number: 87418

*We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP

The Role

We’re recruiting for a Senior Business Relationship Manager  here at Justice Digital, to be part of our warm and collaborative Demand and Engagement team within Technology Services.

This role aligns against Senior Business Relationship Manager from the Government Digital and Data Framework

Business Relationship Management is one of three functions that makes up the Demand and Engagement Team. The Demand and Engagement Team is the first port of call for all requests for new technology demand across the Ministry of Justice and its Arm's Length Bodies. The overarching team objectives are to work with stakeholder to:​

• Engage regularly with key areas of the MoJ to understand the organisation, its priorities and plans

• Build and strengthen relationships with our customers

• Implement and drive key processes to deliver an improved service for our customers

• Ensure business needs are met using appropriate and cost effective solutions

• Support stakeholders through internal governance processes​

• Promote the MoJ Justice Digital strategy and direction of travel, driving adoption of common services and solutions​

• Ensure value for money and appropriate use of public funds​

​Working to a Principal Lead Business Relationship Manager, you will be responsible for building and fostering relationships with our diverse customer base and helping enable the right digital and technology solutions to meet their business needs. You may be supporting several business areas or have overall ownership for the relationship with a specific customer or area. You will be expected to take on the larger and more complex items of demand and work with the customer and internal Subject Matter Expert (SMEs) to bring about the right solution.

To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025

Key Responsibilities:

Business Relationship Management – Customer Relations

• Takes ownership of issues that occur and is proactive in identifying potential problems. Achieves excellent user outcomes.

• Identifies key customer groups and influences stakeholders and manages engagement effectively, taking ownership of the relationship. Facilitates and delivers the business outcomes. Acts as a conduit between MoJ Justice Digital, its suppliers and the customer, and as a point of escalation to resolve customer complaints.

• Maintains accurate record keeping and continually monitors data accuracy and is able to report against it. Is able to demonstrate low-level data analysis to identify trends and issues.

• Understands the services owned by Technology Services and the dependencies. Is able to explain the purpose of the services and use that to add value in conversations with stakeholders. Is able to demonstrate staying abreast of new and emerging tools and technologies, which can deliver business benefits.

• Is able to identify process improvement opportunities and efficiencies. Creates and contributes to the implementation of proposed solutions.

Business Relationship Management – Understanding of Customer Landscape

• Works with the business to understand its plans, priorities issues, strategic aims and assess long-term impact and dependencies and aligning thinking to MoJ Justice Digital strategy.

• Is able to demonstrate an understanding of the business and its future needs and priorities. Is able to understand a business request for a new service and help shape a set of high-level requirements, whilst engaging with relevant SMEs, suppliers and managing customer expectations in scoping a solution for delivery.

New Demand

• Contributing to investigative work into problems and opportunities in existing processes, driving the collection of information and creation of recommendations for improvements, taking into account all available options and outcomes.

• When considering new demand, takes a view as to the support and service requirements. Ensures Service Design Function is engaged, whether mapping a new requirement into a current service or onboarding a new product or service. Demonstrating an understanding of the products and services that are consumed by the business area they are supporting and engaging with them on a regular basis to manage and mitigate any risks.

• Demonstrates an understanding of assets including hardware, software, intellectual property, licences, warranties. This includes managing usage, disposal, compliance, inventory, sustainability, cost optimisation and protection of the asset portfolio. Tracks, logs and corrects information to protect assets and components.

Leadership

• Line Management of one or two Demand Managers may be required. Previous experience is desirable but not essential as training will be provided.

If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!

Person Specification

Essential

• You take ownership of problems and show initiative in aligning the necessary resources to bring about a successful outcome for the business.

• You demonstrate a passion for digital and technology and how it can be used to enable new ways of working, increase efficiencies and productivity and reduce costs. You stay abreast of new and emerging tools and technologies that would allow MoJ to deliver upon its priorities.

• You use evidence and knowledge to support accurate, expert decisions and advice. You carefully consider alternative options, implications and risks of decisions.

• You deliver service objectives with professional excellence, expertise and efficiency, taking account of diverse customer needs.

• You form effective partnerships and relationships with people both internally and externally, from a range of diverse backgrounds, sharing information, resources and support.

Willingness to be assessed against  the requirements for BPSS clearance

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.

Person specification

Please refer to attached Job Description

Benefits

Alongside your salary of £54,358, Ministry of Justice contributes £15,165 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

How to Apply

Candidates must submit a CV and Personal Statement. Your Personal Statement should be no more than 750 words and should describe how you meet the following 4 requirements from the Person Specification:

• You demonstrate a passion for digital and technology and how it can be used to enable new ways of working, increase efficiencies and productivity and reduce costs. You stay abreast of new and emerging tools and technologies that would allow MoJ to deliver upon its priorities.

• You use evidence and knowledge to support accurate, expert decisions and advice. You carefully consider alternative options, implications and risks of decisions.

• You deliver service objectives with professional excellence, expertise and efficiency, taking account of diverse customer needs.

• You form effective partnerships and relationships with people both internally and externally, from a range of diverse backgrounds, sharing information, resources and support.

Please note that applications without a Personal Statement will not be considered.

In Justice Digital, we recruit using a combination of the Government Digital and Data Profession Capability and Success Profiles Frameworks. We will assess your Experience and the following Behaviours during the assessment process:

• Making Effective Decisions

• Seeing the Bigger Picture

• Managing a Quality Service

• Changing and Improving

• Delivering at Pace

A diverse panel will review your application against the Person Specification above.

Successful candidates who meet the required standard will then be invited to a 1 hour 15 minute panel interview held via video conference.

Should we receive a high volume of applications, a pre-sift based on your experience of forming effective partnerships and relationships with people both internally and externally, from a range of diverse backgrounds, sharing information, resources and support will be conducted before the sift.

Should you be unsuccessful in the role that you have applied for but demonstrate the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and offer you the position without needing a further application.

A reserve list may be held for up to 12 months, from which further appointments may be made.

Terms & Conditions

Please review our Terms & Conditions which set out how we recruit and provide further information related to the role and salary arrangements.

If you have any questions, please feel free to contact recruitment@digital.justice.gov.uk

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.